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Customer Service Manager

Columbia, Pennsylvania, United States
May 16, 2018

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Scott Michael Carr

***** ********* **.

Shade Gap



Tel: 717-***-****

Personal Statement

A bright, talented and ambitious Production Manufacturing Manager with a strong technical background who possesses self-discipline and the ability to work with others or alone. Able to play a key role throughout the entire term of any project to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organize and present complex solutions clearly and accurately.

Work Experience

Plant Supervisor 1 (Oct-2013 - Present)

JLG Industries Inc., 1 JLG Drive McConnellsburg, Pa 17233 Working as part of a team and responsible for work assignments/rotations, staff training, staff vacations, staff breaks, overtime assignments and arranging back-up for absent employees. Supervise the day to day activities of a team in Boom Fabrication consisting of 45 employees. Driving operational efficiencies, raising customer service levels & cutting costs. Organizing workloads, allocating tasks to the team on a daily basis. Managing team and individual performance using Lean Manufacturing techniques. Completing all administrative records accurately. Professionalism and high quality is continually maintained. Develop policies, identify business improvements and maximize performances. Monitor staff attendance, performance reviews along with training new employees and training requirements of existing staff.

Team Leader/Welder/Fabricator/Assembler (Sep-1996 - May-2013) Harley-Davidson Motor Co. Inc., York,Pa

Lead a team of welders that fabricated motorcycle frames from blueprints for the specifically designated motorcycle family in question that week. Assembled motorcycles from scratch. Mig/Tig/Brazing methods were welding techniques that we used. Total direction given from start to finish of everyday activities. Efficiency, meeting deadlines regularly and cost reductions were favorable traits. Training new employees and developing manufacturing procedures that were to be followed daily on each bike build. Plant Supervisor (Jun-1995 - Sep-1996)

Winter Gardens Salad Co. Inc., New Oxford, Pa

Supervised the shipping department across 3 shifts and all the day to day activities of 35 employees. Responsible for the loading of anywhere from 15 to 23 trucks daily using cross docking techniques for utmost efficiency. Identified area's of the business and processes that needed improvement. Monitored employees attendance and performance levels. Trained new employees and orientated them to the company and their job tasks.

Plant Supervisor (Jul-1991 - Jun-1995)

Dodge-Regupol Inc., Lancaster, Pa

Worked as a team and responsible for work assignments/rotations, training, vacations, breaks, overtime and back-ups for absent employees. Supervised the day to day activities of 10 employees around 12 machines to successfully fulfill orders in a timely manner meeting all schedule deadlines. Daily Inventory and Quality checks most of them were Government sanctioned. Maintenance scheduling of downed machines and the preventative maintenance scheduling so they stay up and running. Skills

Having responsible attitude, remaining calm under pressure and possessing superb decision making skills. Promote good work practices while building a positive rapport while gaining their respect. Superb people management skills while carrying out risk assessments. Calmly respond to accidents/emergency situations. Set objective goals for individuals and teams. Over 20 yrs. of manufacturing experience/14 yrs. Welding experience Mig, Tig, & Brazing/11 yrs of fabrication. Education

Bachelor of Science/Education and Business Administration East Stroudsburg University, East Stroudsburg, Pa

(Sep-1980 - Dec-1985)

Organizational, Management and Educational Courses were top of my list. I excelled in all of these in which I engaged. Attained a Pa Teaching Certification/Certified in CPR and First Aid. Wrestled Collegiately my entire tenure attaining a few tournament titles. GPA 2.87 Teaching Certification/Certified in CPR and First Aid. Wrestled Collegiately my entire tenure attaining a few tournament titles. GPA 2.87 References

References available on request.

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