Customer Service Manager
Resume:
Heather Moore
Fort Lauderdale, FL
**********@*****.***
Skills
Nearly two decades of customer service, management and team leadership.
Experience
November 2007 - PRESENT
Starbucks - Shift Supervisor
●Responsible for all day to day operations of the store including staff management, cleaning, upholding quality standards, inventory and cash management
●Trained incoming staff and coached existing partners on improving skills
●Lead a team of diverse individuals to exceed daily sales goals while providing timely and accurate service
●Created a warm, friendly environment for customers and employees
September 2005 - September 2007
Ellwood Thompson’s Natural Market, Richmond VA- Lead Baker
●Managed all operations of the bakery including inventory, cleaning and scheduling
●Created custom orders and provided excellent customer service
●Trained and developed staff
September 2003 - September 2005
Florida Consumer Action Network, Tampa FL - Field Canvass Director
●Ran a successful outreach campaign for Florida’s oldest and most respected consumer rights advocacy group
●Recruited, trained and organized an effective team of canvassers
●Responsible for all office duties including payroll, answering phones, and preparing paperwork.
September 2000 - September 2003
Campaign Virginia, Richmond VA - Field Manager
●Lead a successful outreach team for Virginia’s leading grassroots environmental advocacy group
●Recruited, trained and organized an effective team of canvassers
●Responsible for all office duties including payroll, answering phones, and preparing paperwork.
Education
James Madison University, Harrisonburg VA
Studied Studio Art and Social Work
Contact this candidate