Heather Moore

**** * ******* #**

Fort Lauderdale, FL

804-***-****

ac5g0r@r.postjobfree.com

Skills

Nearly two decades of customer service, management and team leadership.

Experience

November 2007 - PRESENT

Starbucks - Shift Supervisor

●Responsible for all day to day operations of the store including staff management, cleaning, upholding quality standards, inventory and cash management

●Trained incoming staff and coached existing partners on improving skills

●Lead a team of diverse individuals to exceed daily sales goals while providing timely and accurate service

●Created a warm, friendly environment for customers and employees

September 2005 - September 2007

Ellwood Thompson’s Natural Market, Richmond VA- Lead Baker

●Managed all operations of the bakery including inventory, cleaning and scheduling

●Created custom orders and provided excellent customer service

●Trained and developed staff

September 2003 - September 2005

Florida Consumer Action Network, Tampa FL - Field Canvass Director

●Ran a successful outreach campaign for Florida’s oldest and most respected consumer rights advocacy group

●Recruited, trained and organized an effective team of canvassers

●Responsible for all office duties including payroll, answering phones, and preparing paperwork.

September 2000 - September 2003

Campaign Virginia, Richmond VA - Field Manager

●Lead a successful outreach team for Virginia’s leading grassroots environmental advocacy group

●Recruited, trained and organized an effective team of canvassers

●Responsible for all office duties including payroll, answering phones, and preparing paperwork.

Education

James Madison University, Harrisonburg VA

Studied Studio Art and Social Work

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