Manager Customer Service
Resume:
Adrienne
Ferry-Deutsch
Colfax, WI *4730
*********@*****.***
EXPERIENCE
Mills Fleet Farm, M enomonie, WI- FEO Specialist
Oct. 2016-Present
As a FEO I monitor cashiers and help with problems when they arise.. I make sure they are promoting in store specials and our credit cards. I take care of returns and what we did with them after, whether it was destroy them, send them back to the departments or send them back to the company. Monitor our buy online pickup in store program. I also was in charge of opening and or closing the store and monitoring the money in the tills and or store safe to make sure we stayed at our float amount. Took care of deposits and cashier tips of the week. United States Postal Service, Eau Claire, WI- RCA April 2016- Sep. 2016
Took their state exam in March to get put into their hiring process, passed with a 90%. Was then hired in April and began their training process. I was an RCA (Rural Carrier Associate). I had to case all the mail and sort through it. It called for very good memorization and paying attention to names and addresses.
AMK cleaning LLC, E au Claire, WI Team lead
March 2016-October 2016
I was a team lead for a cleaning company. We did a variety of different cleans, ranging from residential houses, warehouses, businesses, construction cleans and etc.. We did very detailed work at any clean we did and did whatever the customer asked for. We did anything from a simply dusting, vacuuming and mopping to getting down on our hands and needs and hand scrubbing a floor or cleaning gunk and mold out of sinks and bathtubs.
American Income Life, Eau Claire, WI- riding agent Dec 2015- March 2016
I was a riding agent for a union based life insurance company. We got our leads from members of local union corporation and branches out from there from referrals from them. We did all of our own calling and appointment set ups. We did in home presentations so we always worked later in the evening traveling to there houses to discus insurance options. I did go threw online classes to receive my life and accidental insurance licenses. I loved the job but this one was more of a struggle at the time with being commissioned based only. Was not the right time for me for that specific pay type.
SKILLS
8+ years customer service
experience
1.5 years management
experience, 1 year assistant
manager experience.
Team player, Hard worker,
detail oriented, great listener,
get the job done
Self motivated, take direction
well.
AWARDS
Regional first place for
women’s cut
Regional first place for men’s
cut
Regional first place for teen
cut also was a national
runner up
Regional first and second
place for kids girl and boy
cuts
Life/ health insurance license
References
Lisa
Hedrington715-***-****
Brenda Dunn715-***-****
Fantastic Sams, E au Claire, WI Manager
April 2011- Dec 2015
I was a manager for a year and half before I stepped down because I had a child. As manager it was my responsibility to do inventory as well as train new stylists in and make sure they were doing there job. I also did one on ones with stylist to help them achieve their own personal salon goal. EDUCATION
The Salon Professional Academy, Eau Claire, WI Degree March 2010-April 2011
Barbering & Cosmetology degree/license
Colfax High School, Colfax, WI Diploma
Achieved my High school Diploma in May of 2009. Graduated with a 3.2 GPA
Cyndi715-***-****
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