Office Assistant Customer Service
Resume:
CATHERINE FRANDOCK
*** ******* ******, **** *****, NC 27262
**********@*********.***
SUMMARY
A dependable, hard worker who strives to exceed employer and customer expectations. Able to negotiate and problem solve quickly, accurately, and efficiently. KEY STRENGTHS
Housekeeping Supervisor
Plan and prepare employee work schedules and maintain records of work hours
Inspect work performed to ensure that it meets specifications and established standards
Confer with staff to resolve performance and personnel problems
Establish and implement operational standards and procedures for the departments supervised
Keep accurate account of supply inventory and re-order supplies when needed
Investigate complaints about service and equipment, and take corrective action Customer Service Representative
Answer a high volume of calls and respond to customer inquiries about products and billing
Schedule delivery of products to customers and service appointments
Resolve customer concerns and complaints
Process customer credit applications
Receive and process incoming orders for materials, merchandise, and repairs Data Entry Clerk
Input data in an accurate and efficient manner
Verify accuracy of information prior to keying
Update records and information in the database
Compile statistical data for analysis purposes
Scan documents and process various forms
Office Assistant
Answer phones, set appointments
Organize files and file them
Monitor office equipment such as computers, phone system, and photocopy machine
Order, receive, store, and distribute office supplies
Arrange materials for meetings
Process and maintain employee payroll and client files WORK EXPERIENCE
Spring Garden Diner-Greensboro, NC 27407 11/16/2015- 2/18/2017, Server Aim to Pleeze Cleaning Services, Inc.; Rural Hall, NC – 5/7/2012 – 1/21/2014 Housekeeping Supervisor
Bernard’s Inc.; Greensboro, NC – 12/10/2010 – 10/22/2012 Customer Service Representative
The Personnel Center; High Point NC – 5/12/2006 – 1/26/2007 Administrative Assistant D.H. Griffin Wrecking Co., Inc.; Greensboro, NC - 4/8/2002 – 8/19/2004 Office Assistant/Data Entry Clerk
EDUCATION
Forsyth Technical Community College Winston-Salem, NC
(In process - Associates Degree in Human Services) CERTIFICATES
Goodwill Industries of Central NC, Inc. 2015 Greensboro, NC Journey to Success
Effective Communication
Keys to Branding Yourself
CATHERINE FRANDOCK
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