CATHERINE FRANDOCK

*** ******* ******, **** *****, NC 27262

336-***-****

ac5g0h@r.postjobfree.com

SUMMARY

A dependable, hard worker who strives to exceed employer and customer expectations. Able to negotiate and problem solve quickly, accurately, and efficiently. KEY STRENGTHS

Housekeeping Supervisor

Plan and prepare employee work schedules and maintain records of work hours

Inspect work performed to ensure that it meets specifications and established standards

Confer with staff to resolve performance and personnel problems

Establish and implement operational standards and procedures for the departments supervised

Keep accurate account of supply inventory and re-order supplies when needed

Investigate complaints about service and equipment, and take corrective action Customer Service Representative

Answer a high volume of calls and respond to customer inquiries about products and billing

Schedule delivery of products to customers and service appointments

Resolve customer concerns and complaints

Process customer credit applications

Receive and process incoming orders for materials, merchandise, and repairs Data Entry Clerk

Input data in an accurate and efficient manner

Verify accuracy of information prior to keying

Update records and information in the database

Compile statistical data for analysis purposes

Scan documents and process various forms

Office Assistant

Answer phones, set appointments

Organize files and file them

Monitor office equipment such as computers, phone system, and photocopy machine

Order, receive, store, and distribute office supplies

Arrange materials for meetings

Process and maintain employee payroll and client files WORK EXPERIENCE

Spring Garden Diner-Greensboro, NC 27407 11/16/2015- 2/18/2017, Server Aim to Pleeze Cleaning Services, Inc.; Rural Hall, NC – 5/7/2012 – 1/21/2014 Housekeeping Supervisor

Bernard’s Inc.; Greensboro, NC – 12/10/2010 – 10/22/2012 Customer Service Representative

The Personnel Center; High Point NC – 5/12/2006 – 1/26/2007 Administrative Assistant D.H. Griffin Wrecking Co., Inc.; Greensboro, NC - 4/8/2002 – 8/19/2004 Office Assistant/Data Entry Clerk

EDUCATION

Forsyth Technical Community College Winston-Salem, NC

(In process - Associates Degree in Human Services) CERTIFICATES

Goodwill Industries of Central NC, Inc. 2015 Greensboro, NC Journey to Success

Effective Communication

Keys to Branding Yourself

CATHERINE FRANDOCK