Customer Service Representative
Resume:
JOSHUA DANIEL RODRIGUEZ NUÑEZ
PARANAQUE CITY, PHILIPPINES
**************@*****.***
QUALIFICATIONS:
Proficient in oral and written communication in English and Filipino.
Dynamic, quick thinking, with excellent problem solving skills.
Reliable, fast learner, team player and with good work ethics.
Technically proficient in MS Office and Internet savvy. 30WPM
EDUCATIONAL ATTAINMENT:
2000 – 2006 Bachelor of Science in Commerce Major in Marketing
University of Perpetual Help
Alabang - Zapote Road, Pamplona, Las Piñas City
WORK EXPERIENCE:
Date: Nov 2015- Aug 2017
Position: Team Leader AU (Oregon Scientific Inc) 2015-2017
Salary: 25K
Date: Nov 2014 - March 2015
Position: Customer Service Specialist US (Oregon Scientific Inc)
Employer: Sonic Teleservices Asia
Employer Address: 2nd flr. ALPAP II building, Trade st. cor Investment Drive. Ayala Alabang Muntinlupa City
Job Description:
Assisting customers’ inquiries, purchase products, troubleshoot and other concerns.
Assists in processing new accounts openings and requirements assemblage.
Responsible for reports answering Emails, Online Inquiries and etc.
Date: July 2009 - June 2012
Position: Senior Outbound / Inbound Customer Service Representative
Employer: Next Focus Philippines (Airnex Communications)
Employer Address: 6th flr. Unioil building, Acacia Avenue. Ayala Alabang
Muntinlupa City
Job Description:
Assisting customers’ payments, billings, and other concerns.
Assists in processing new accounts openings and requirements assemblage.
Responsible for calling customers mainly for voicemails, Emails, Online Inquiries and etc.
Date: March 2008 - June 2008
Position: Technical Support Representative
Employer: Teleperformance
Employer Address: Santana Grove Sucat, Parañaque City
Job Description
Immediate troubleshooting the notebooks over the phone.
Maintaining good services and providing the customers’ needs and including tips for the Laptop.
Date: June 2005 - October 2005
Position: Trainee
Employer: East West Bank
Employer Address: Presidents Ave. BF Homes Parañaque City
Job Description:
Performed clerical and administrative tasks as designated by the immediate officer.
Assists in processing account openings and requirements assemblage.
Responsible for filing and printing financial reports for the officer in charge.
Date: May 11, 1999 – October 31, 1999
Employer: Jollibee Food Corporation
Employer Address: Dr. A. Santos Ave. corner Lopez St. Sucat Highway, Parañaque City
Position: Service Crew
Job Description:
Responsible for delivering immediate and precise implementation of customer service requests.
Assists in filing delivery inventory reports.
Role includes maintenance of storeroom, kitchen and service area.
Perform duties as specified by the immediate supervisor.
TRAINING ATTENDED
Basic Customer Service Training
eSynergy International, Inc.
September 19 to October 5, 2007
CHARACTER REFERENCE
Available Upon Request
Contact this candidate