Service Sales

Anant Kashinath Jadhav

E-mail: ********.*****@*****.*** Mobile: 982-***-****

Sub: Manager Machine Tools

Respected Sir,

This is with reference to advertisement for the subject position that I am prompted to propose my candidature.

Review of my credentials would establish that I have contributed 18 years in driving service function in leadership roles with prestigious automobile companies. I have acquired comprehensive experience in creating and developing strong dealernetwork to ensure best in class service delivery. I hold strong credentials in exceeding performance benchmarks and have won several performance based awards and appreciations throughout the career span. A team leader and a natural motivator I have always instilled confidence among team members to realize their best performance levels.

With fine tuned Sales/Service management skills, I seek career realignment in managerial role in Sales/Service function with a progressive business organization in automobile/Allied sectors. Driven by confidence and acquired functional expertise I am confident of making visible contribution to company’s growth and profitability objectives.

A tour through my enclosed resume shall familiarize you with the details and surely enough you would find, in my credentials, a perfect fit for the said job.

Shall be glad to receive a call for personal/telephonic interview.

Thanks and regards,

Anant Kashinath Jadhav

Anant Kashinath Jadhav

E-mail: ********.*****@*****.*** Mobile: 982-***-****

SERVICE PROFESSIONAL – AUTOMOBILE SECTOR

Seeking Managerial role in Sales/Service function with a progressive company in automobile /Allied sectors.

PROFILE

Dynamic and diligent marketing professional with career success of 18 years in leadership roles with renowned Automobile manufacturing companies in India. Currently positioned as Area Service Managerwith Force Motors Pvt. Ltd.

Demonstrated functional excellence in managing Sales/Service delivery in assigned region by providing quick resolutions inSales/Service related issues.

Proven expertise in building and generating an effective Sales network to ensure best in class service delivery. Adept in organizing Sales promotional campaigns to enhance company’s credibility as a customer centric organizations.

Adept in mapping marketing dynamics and drawing vital inputs to facilitate realignment of policies and programs to stay ahead of competition.

Strong record of achieving and exceeding performance benchmarks year on year.

Well honed analytical and problem solving skills in Commercial Vehicles(LCV), Passenger Cars,

Three Wheelers, Tractors & Hydraulic Equipments, tipping trolleys,

Tractor Haulage systems, front end loaders, Dozers, back hoes & hydraulically operated equipments.

Receipts of various performance based awards and honors throughout the service span.

Effective team leader, trainer and motivator with ability to maximize individual and team productivity. Excellent written and verbal communication skills.

Key Strength Areas

● Sales/Service Management ● Dealer Network Development ●Business Development

● Publicity/Sales Promotion ● Customer Relations Building ● Customer Retention

● Customer Need analysis ● Segment Penetration ● Potential/Competition mapping

● Demand Projection / Sales-Service Planning●Team Leadership

● Strong Interpersonal Skills. ● Feature Demonstration

● Warranty & Spares Management ● Forecasting ● Business analytics

● Field Promotions ● Brand Building Exercise.

PROFESSIONAL EXPERIENCE

Gallops Auto link Pvt. Ltd. – Commercial Dealer of Tata Motors (July 2017 to Till Date)

General Manager– Service.

Created a world class workshop amenity in only 3 months and successfully rolled out the Full range commercial workshop at Ahmedabad & Gandhinagar, played a vital role in making of all service infra & systems as per TATA norms.

Lead Service Operations with team size of 72 peoples at Ahmedabad & Gandhinagar.

Responsible for Workshop ROI with Customer Satisfaction through Proper Service Systems as per Tata Motors norms.

Lead Service operations to support sales through adding satisfied customer bank.

Effectively Managed Sales & Service delivery for Commercial Vehicles

(MHCV, ILCV, SCV, CV Passenger).

Organized Sales/Service promotional activities like Demos, Service camps, Door step Services, Customer Meets, Road shows, awareness programs to enhance company’s image as a customer centric organization.

Built strong relationship with customers and generated substantial reference sales with addition in Service footfalls.

Efficiently managed Service systems with CRM (Online Management Software).

Lead all PSF, CPSC & CRM Activities relating to Sales, Service, Warranty and Spares incentives.

Lead training activities for staff on key responsibility and available skill matrix.

Made initiative on Alignment of correct manpower on key assignments as per their skill matrix.

Responsible for rigorous training & Improvement in Skill matrix of Team.

Force Motors Pvt. Ltd. (Nov. 2014 – June 2017)

Area Manager– Service

Highlights of Major Responsibilities/Achievements

Lead Sales/Service operations in Gujarat & Rajasthan state with team of 7- Engineers.

Delivered best in Sales/Service in territory with 25 dealers & 17 Secondary outlets for Tractors from 27 – 55 HP categories along with agricultural equipments, Hydraulic Systems, tipping trailers, front end dozers, loaders & back hoes & all type of primary & secondary tilling equipments, hydraulically operated seeders, & haulage trolleys.

Responsible to deliver in Service quality through repair quality, infra, dealer capability, manpower skill matrix, spare inventory, service reach, facilities.

Responsible to promote sales through promotional activities like Demos, Combing, service camps, road shows& confidence building activity to enhance company’s image as a customer centric organization.

Built strong relationship with customers and generated substantial reference sales.

Efficiently managed Sales & Service systems with FDMS (Online Dealer Management Software).

Responsible for appointing new Dealers &Secondary network to build better network & reach.

Increased business revenue in service by adding more secondary network (ASC) at remote locations.

Made successful rollout of common secondary outlets for Commercial & agree vehicles.

Received best complements from 108 Ambulance (GVK/EMRI) for services by ASC’s.

Increased Sales awareness among all networks by demonstrating successful campaigns & innovative things in front of team & dealers.

Mahindra & Mahindra India Pvt. Ltd. (Oct. 2012 – Nov. 2014)

Customer Care Manager –Service (Passenger Car + Commercial Vehicles)

Highlights of Major Responsibilities

Lead Service operations in Mumbai Region covering Warranty& Spares.

Effectively Managed Sales & Service delivery for Personal/Commercial Vehicles along with Sub-one tone category.

Organized Sales promotional activities like Demos, Service camps etc to enhance company’s image as a customer centric organization.

Built strong relationship with customers and generated substantial reference sales.

Efficiently managed Service systems with DMS (Online Management Software).

Dealer Developmental Activities relating to Sales, Service, Warranty and Spares.

Managed Sales &Service systems for efficient handling of Dealer Network through DMS (Online Management Software).

Monitored effectiveness of Services through - PDI, Installation, Failure Information, Product Feedback, Modification Feedback, VOR, Warranty Claims, Discrepancy reports, Free Service Vouchers, Privilege scheme, Spare Orders, Billings, and Spare Inventory Control systems.

Trained Sales & Service personnel to update their skills in the systems to in cash, customer bank by setting Benchmarks forCustomer Education, awareness & handling of vehicles, resulting positive retained customers.

Mobile Service Camps and Customer Education Programsto enhance dealers’ commitments by ensuring retention of Vehicles Reporting.

Reached customers through implementing Privileges & Service Retention programs as effective motivators for the dealers and the customers alike.

Conducting analytical reviews of the problems to evolve lasting resolutions. Providing field troubleshooting solutions in warranty related issues.

Mapping consumption pattern of spares and ensuring availability to reasonable inventory of entire range of spares with the dealer /service network.

Periodically conducting audit of the system/equipments/performance with RQ and PQ to maintain CSI above benchmark.

Studied market preferences and buyers’ behavior to create platforms for new products like BMT-Plus, Quanto, Vibe.

Contributing leadership to a team of Sales/service personnel and integrating their efforts to ensure best in class service delivery.

NEW HOLLAND FIAT INDIA PVT. LTD. Ahmadabad. (Sep 2010 - Oct 2012)

Asst. Manager–Service – Saurashtra

Highlights of Major Responsibilities

Steered service operations in Saurashtra Region covering Warranty, Service & Spares.

Effectively managed service delivery for Tractors from 30 – 75 HP categories along with agricultural equipments.

Organized Service promotional activities like Demos, service camps etc to enhance company’s image as a customer centric organization.

Built strong relationship with customers and generated substantial reference sales. Efficiently managed Service systems with BAN (Online Management Software).

PIAGGIO VEH PVT. LTD (May 2005 –Sep 2010)

Assistant Manager – Service

Highlights of Major Responsibilities

Spearheading entire Dealer Developmental Activities relating to Service, Warranty and Spares.

Effectively managing Service systems with application of CDMS (Online Management Software).

Providing comprehensive support to the dealer’s inmanagingService Systems through - PDI, Installation, Failure Information, Product Feedback, Modification Feedback, VOR, Warranty Claims, Discrepancy reports, Free Service Vouchers, Privilege scheme, Spare Orders, Billings, and Spare Inventory Control systems.

Conducting training sessions for the service personnel to update their skills in the reporting systems such as - Monthly workshop Reports, Profit Reports & Service Benchmarks with focus on Vehicle reporting, Retention, Progress Trends and Customer Education.

Periodically organizing Service Promotions like - Mega Camps, Mobile Service Camps and Customer Education Programsto enhance dealers’ commitments by ensuring retention of Vehicles Reporting.

Efficiently implementing Privileges and Service Shields for Service Retention and Customer Delight as effective motivators for the dealers and the customers alike.

Conducting analytical reviews of the problems to evolve lasting resolutions. Providing field troubleshooting solutions in warranty related issues.

Mapping consumption pattern of spares and ensuring availability to reasonable inventory of entire range of spares with the dealer /service network.

Periodically conducting audit of the system/equipments/performance with SQI and SSQI to maintain CSI above benchmark.

Studying market preferences and buyers’ behavior to create platforms for new products like mini trucks in single & double cylinders.

Contributing leadership to a team of service personnel and integrating their efforts to ensure best in class service delivery.

Significant Accomplishments

Successfully expanded/ retained dealers/service network across 22 Locations in Entire Marathwada. Played key role in areadealers’ winning Platinum awards for best service and warranty handling.

Awarded with a special Gift & Cash prize by the management of Piaggiofor outstanding performance in spares section in 2005.

Awarded with Best Analytics in New Holland on Product Concerns, Specially for 7500 for Rotavator Application

GholapAuto lines –Eicher Tractors a unit of EicherLtd (Nov. 2000 –May2005)

Sales Manager

Highlights of Major Responsibilities

Managed Sales operations covering Maharashtra Region.

Efficiently handled Sales delivery of Tractors Ranging from 35 HP – 50HP

Handled entire dealer business for Enquiry Management, Team Handling, Follow up mechanism on closure & delivery of Tractors.

Handled retail business from documentation to disbursement through Nationalized, Cooperative, Soc., Private finance.

Handled Diesel engines, Gear boxes, clutch, power brakes, power steering, high-speed turbo engines and total hydraulic systems in tractors along with agricultural equipments, tipping trailers, front end dozers, loaders & back hoes & all type of primary & secondary tilling equipments, hydraulically operated seeders, & haulage trolleys.

Conceptualized and managed Service promotional activities like Demos, service camps, and Rallies and contributed significantly in brand building exercise.

Provided leadership to sales & service teams and constantly motivated them to deliver their best performances under all situations. Developed cordial relations with the customers and leveraged the same generate leads and reference sales.

EDUCATION

Diploma in Mechanical Engineering (DME), Bombay Technical Board.

Higher Secondary Education (HSC) Pune-Board.

Secondary Education (SSC) Pune-Board.

In-plant Training:

Force Motors Pvt. Ltd.

Mahindra & Mahindra Pvt. Ltd.

Piaggio Vehicles Pvt. Ltd. Baramati.

New Holland fiat India Pvt Ltd- Noida.

Eicher Tractors a unit of Eicher Ltd.

TATA Motors LTD.

Date of Birth: 2nd Aug 1978.

Marital status: Married.

Current CTC: 1080000/- PA

Notice Period: 30Days-(Negotiable)

Current location: Ahmedabad.

Preferred Location: Ahmedabad

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