Project Management

Crystal C. Kauk

573-***-**** *******.****@*****.*** linkedin.com/in/crystalkauk/

Accomplishments

Reviewed quality and financial processes and identified a need for a new system to analyze and track financial and root cause data. Implementing this corrective action exposed $1.8M annually in warranty expenditures.

Identified a need for a new system to track warranty expenditures and proposed changes to management. Implemented an in-house database system that enabled field crew and staff to access and update data remotely in real time resulting in cost and resource savings.

Work Experience

Hillphoenix, Keosauqua, IA 2010-2017

Field Support Coordinator

Supervised service field crews, managed logistics (hours, expenses, field reports), and analyzed costs.

Directed Kaizen and Kata events to improve internal processes.

Developed and maintained strong service contractor and customer relations.

Managed national retrofit projects and created cost estimates for installations.

Processed, coded, and verified warranty invoices for payment and gathered vendor information.

Quality Analyst / Coordinator

Analyzed and created policy documentation for management and assisted in updating warranty, field support, and quality processes and policies.

Captured, analyzed, and created reports to reflect the cost of poor quality across the company and presented it to division directors.

Prepared month-end reports and metrics by compiling financial and transaction data from parts, service invoices, and field crews.

Coordinated shipping: processed, shipped, tracked, and reported parts activities.

SWCA Environmental Consultants, Houston, TX 2008-2010

Project Archaeologist

Supervised field crews performing phase I & II archaeological survey and archaeological site monitoring.

Researched project areas (county records, soils, geology, cultural sites, GIS), identifying high probability cultural areas,

Recorded cultural resource sites and created maps using Trimble GPS and then generated GIS report maps, performed archeological site condition assessments: monitored environmental changes as well as made recommendations on mitigating disturbances, and wrote project reports.

Reviewed permits to insure compliance with applicable federal and state laws regarding protection of cultural resources (Section 106 of NHPA). Edited and prepared cultural resources documents, including Determinations of Eligibility (HRHP), Cultural Landscape and Historical Structure reports, Environmental Assessments, and impact statements.

Las Vegas Helicopters, Boulder City NV 2007-2008

Lead Ramper

Created Ramper manual and trained employees.

Assisted in creating a one of a kind customer experience.

Helped coordinate flights, vendors, and customer pick-ups with management.

Tracked and maintained inventory.

Jones Construction, Huntsville, MO 2004-2006

Construction Coordinator

Liaison between customers and crew, ordered materials, and arranged payment.

Hung gutter, re-decked and shingled roofs, and replaced windows and doors.

Installed various types of siding, soffit, fascia, and tore down and rebuilt decks.

Skills & Expertise

Excel Oracle Concur Word PowerPoint Access Power BI SharePoint Syteline Applications Portal Crystal Reports QuickBooks Field Support Management System

Result oriented

Policy compliance

Analytical mind

Resourceful

Corrective Action

Project management

Logistics

Excellent communication and organizational skills

Work well independently or as a part of a team

Education & Certificates

Bachelor of Arts in Anthropology - University of Missouri, Columbia, MO

PIV Badge - FEMA, Houston, TX

Open Water Diver Certificate - PADI, Florida

Archaeology Intern - AmeriCorps, Lake Mead National Recreation Area, Boulder City, NV

Performed phase I & II archaeological survey, orienteering, assessed and prepared site documentation and maps, researched project areas, and organized curation collections.

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