Customer Service Administrative Assistant

Lisa Brooks

New Castle, DE ***** 302-***-****

***********@*****.*** linkedin.com/in/lisabrooks444

Summary

Accomplished and dedicated Human Resource professional in a fast-paced global pharmaceutical company. Skilled in supporting over 10k employees and management on data related matters using excellent communication and problem solving skills with a strong focus on customer satisfaction. Possess easily transferrable skills such as results oriented and excellent organizational skills, along with the ability to work independently as well as in a team environment. Provide a high level of service to internal and external clients.

Skills Summary

HR data analysis

Workday; PeopleSoft

Customer service

Personnel Records Management

SOx compliance

Microsoft Office 2016: Outlook, Word, PowerPoint, Excel

SNOW ticketing system

HR Policies and Procedures expertise

Professional Experience

AstraZeneca; Wilmington, Delaware

HR Analyst March 2004 – Nov 2017

Manage day-to-day transactional data entry for a large global corporation. Consult with all levels of management when necessary to give guidance in the proper submission of pay and job changes using forms or web-based applications.

Deliver accurate, reliable and efficient HR database.

Provide analysis and internal consulting support to client areas, all levels of management, employees, HR and Payroll colleagues to ensure data integrity for required interfaces.

Collaborated on Workday implementation project including data validation, end-to-end testing, and training other analysts. Project was processed ahead of schedule.

Supported change management payroll project which resulted in a large tax savings.

Ensure 50-100 daily transactions are processed timely and accurately for new hires, transfers, promotions, career transfers, transfers to affiliates, salary actions, terminations and all other job-related activities.

Worked in partnership with Benefits Lead on implementation of new service crediting and vacation policies for simplification and cost savings.

Successfully led training and transition of work to off-shore team.

100% compliant with SOx audits by providing proper controls and documentation during testing for HR Services.

HR Call Center Associate March 2000 – March 2004

Delivered high-quality support and knowledge on company policies and procedures to over 10k employees. Responsibilities included answering inquiries, identifying frequently asked questions, and referring questions on to appropriate resources.

Built and maintained relationships with HR Partners and clients, and acted as a liaison between client and other HR departments.

Resolve client issues, conflicts and obstacles by managing deployment of services and support to achieve client satisfaction goals.

Maintained accurate and complete account and service information.

Ensured client service delivery met process and quality standards.

Primary contact for requests and service-related inquiries including leaves of absence, policy interpretation, workers compensation, adoption, education reimbursement, and other HR programs.

Cash Management Assistant/Real Estate Coordinator

Support a broad range of activities primarily involving the investment and debt areas, administration of long term debt portfolio, general accounting responsibilities, relocation support and the customer service aspects of Treasury Operations.

Perform daily cash management activities that require knowledge of treasury and banking concepts.

High attention to accuracy regarding the processing of funds transfers.

Order appraisals and coordinate insurance of company offers.

List purchase properties with realtors and liaises with realtors on property management issues.

Administrative Assistant

Possessed and demonstrated the ability and maturity to coordinate many phases of administrative responsibilities dealing with senior personnel. Back-filled for the Executive Administrator of the VP of Finance.

Documentation of a confidential nature.

Maintain files, schedules and travel.

Preparation of earnings announcement presentations.

Ability to shift priorities and meet daily deadlines.

Education

Wilmington University, Wilmington, DE ~ Bachelor of Arts, Finance

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