Joseph L Knowles

*** **** ***** ******, * O Box *32, Drain, Oregon 97435

Phone: 541-***-**** or ac5fx4@r.postjobfree.com

Objective: To enter the computer hardware/software field as analyst and technician.

Skills

Windows 7&10 / XP / Vista

TCP/IP

Install and trouble shoot all Microsoft software

Dell computers and HP printers

Experience in use of faxes, scanner, copiers, IPod, I Phones

Repair tickets

Typing- 40wpm

Microsoft Server 2008

Microsoft Office 2010, 365

Migration of Computers

Education

September 2010- April 2012 Graduated- 6 March 2012

AAS in Computer & Networking Technology,

Pioneer Pacific College, Eugene Oregon

Studies focused on Microsoft software use. General knowledge of Linux, SQL, Lan/Wan, and Internet Web prep. Repair of desktop and laptop computers with the use of internet diagrams and hand-on repair of hardware. I became an expert in the use of PowerPoint to teach computer techniques and debate current social issue for other general interest classes.

September 2006-June 2008

Umpqua Community College, Roseburg OR

Transfer Degree work

General studies to include Accounting, Math, Writing, Science and Social skills. Transferred to Pioneer Pacific College to pursue a Computer technology degree.

Expertise

PowerPoint- Collect research data for many school projects and created presentation for my group providing accurate and understandable information.

Help desk- Freelance IT Tech in my county. Repair, install and built computers. Can fix “error” messages” on Microsoft.

8 years as a Freelance Computer Tech

Work Experience

July 2017-July 2017 IT Technician

TekSystem/KAR/HP- Installed new computers and upgraded systems of current computer to Windows 7. (HP Refresh)

March2016-March 2016 IT consultant and Technician

TekSystems- Worked installing and transferring all banking equipment for Cascade Bank of Reedsport. Taught employees to locate and use equipment. Worked with Network provided to get banking systems online for opening of bank.

June 2010-June 2015

Freelance Helpdesk and technician

Go-To-Guy- I volunteered to help people in my community to troubleshoot problems of software installation and use and installing computer components and hardware components. I advised clients on what components they need and built or order a computer to their special needs.

June 2013-July 2013

Freelance It Tech Consultant for Robert Half Technology

Outlook Migration & Office 2010 Upgrade, I installed Office 2010 to all Mall management computers. I updated Outlook files for all users and taught users to use the new features of the programs.

July 2012- August 2012

Freelance Consultant

Insight Global - Installed and upgraded 500 computers from Windows XP to Windows 7 at a 1000 member vacation reservation agency in Springfield, OR. Taught users to use new Window 7 programs in conjunction with their commercial client programs. Trouble shot any installation problems. I solved network problems, installed memory, and install new computers to each client. I was recommended for future migration and update projects.

June2002- June 2006

Clerk

Gary Knowles Insurance- I was my father’s part-time clerk and receptionist. I filled in forms, made copies and stamped and mailed applications and mail. Learn to deal with customers and take messages.

Other skills, experience and personal traits

Professional

Team player

Dependable- on time and no absentees

Calm during stressful times

Complete tasks on time

PowerPoint presentations

Contact this candidate