Sales Customer Service

Sales Professional

Energetic salesperson recognized for a strong history of meeting and/or exceeding sales goals. Known for being a team player, always willing to pitch in to get the job done.

Core Competencies

n

nCold calling

nExcellent customer service skills

nBilingual

nEager to prospect new business

nSales script writing experience

nNegotiation skills

Professional Experience

Willow Apartments Assistant Manager Phoenix, AZ 2008-2010

nFlipped apartments, facilitated repairs and showcased properties. Minimized time not rented and maximized rental charges.

n Performed inspections and estimated damages.

n Negotiated with difficult tenants including partial and late payments.

Don Lapre’s Telecommunications specialist Phoenix, AZ 2003-2006

nSold 1-800 lines to businesses; upsold advertising and search engine marketing.

nPromoted features and benefits of products to exceed sales quotas.

Telespectrum Inc. Telecommunications specialist Phoenix, AZ 2001-2003

nPromoted to team manager within 6 months of employment .

nWent above leader job expectations by taking calls (with no personal monetary incentive) to increase sales when team goals needed to be met.

nIncreased quarterly profits and moral by implementing team outing and incentive program.

nHand-selected to work on team that was implementing new products or struggling because of ability to make the sale.

nWrote sales script utilized by all sales agents, nationwide.

MCI Communications Corporation Manager/Trainer Phoenix, AZ 1998-2001

nEarned top five sales producer all three years.

nWon over customers by speaking in a way that was not robotic. Utilized opening, rebuttal and closing strategies.

n Known as the go-to person for handling irate customers. I took pride in winning them over from disgruntled to satisfied customers.

Education and Professional Training

University of Wisconsin-Green Bay ongoing…

Sales/Marketing/Advertising

MCI Sales Training Program 1998

Extensive training course including; phone selling fundamentals, prospecting leads, add-on sales techniques and customer service training.

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