Customer Service Sales

Bever-leigh Holloway

I am seeking employment that will allow me to utilize my sales and customer service background with my ability to develop and manage a team

Education

THE OHIO STATE UNIVERSITY Columbus, Ohio

Fisher College of Business

Business Administration-Human Resources

Bachelor’s Degree 2010

Experience

PHARMACY BUSINESS CONSULTANT CARDINAL HEALTH JAN 2016-APRIL 2018

Incorporated a consultative approach to fulfill customer needs by driving value added services that improved customer operational efficiencies, resulting in improving customer sales and margins for independently owned pharmacies and Alternative Care sites.

Sold software programs and services to independent pharmacies to help manage inventory, and monitor patient performance, reconciliation and reimbursement opportunities

Assumed direct accountability for all aspects of the selling process within an assigned customer base striving to improve customer loyalty and retention

Drove deeper sales penetration within existing customer accounts with a primary emphasis on generic selling

Analyzed opportunities and developed strategies to drive growth in generic product purchasing

Prepared presentations, statistical reports as appropriate

BRANCH MANAGER ENTERPRISE RENT-A-CAR OCT 2014-JAN 2016

Increased income 3.8% for August 2015

Increased branch Net Profit 11% for fiscal year

Increased branch fleet size 13.7% for fiscal year

Provided excellent customer service and conflict resolution

Marketed and developed long lasting relationships with key decision makers of major companies to establish new business while maintaining current business

With the absence of an Assistant manager during my tenure as Branch Manager, I was responsible for overall management and strategic direction of the branch with emphasis in Management of Customer Service and Operations, Human Resources Management, sales and marketing and financial performance

Train, motivate and coach employees to increase branch sales by understanding, communicating, and using the 4-step sales process to promote and sell optional protection products, vehicle features and benefits, fuel options and additional equipment

Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection

ASSISTANT MANAGER ENTERPRISE RENT-A-CAR SEPT 2011-OCT 2014

Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service, as well as training by example

Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.

Manage overall branch operations in absence of and/or request of the Branch Manager

Supervise, mentor, train, coach, evaluate and develop staff

Provide continual feedback regarding employee performance; meet with personnel to monitor sales goals and overall performance

Prepare effective and timely employee reviews and participate in the review process

Administer and/or recommend disciplinary action, promotions, transfers and/or other personnel actions

Successfully develop, plan and actively participate in branch sales and marketing efforts to increase and improve business

MANAGEMENT TRAINEE & MANAGEMENT ASSISTANT ENTERPRISE RENT-A-CAR JUN 2010-SEPT 2011

Promoted to Management Assistant from Management Trainee within 10 months of working for Enterprise

Remained at the top of the sales performance matrix 10 out of 11 months of working with the company

Marketed and developed long lasting relationships with key decision makers of major companies to establish new business while maintaining current business

Excelled in internal and external sales

Established a learning environment for new hires and Management Trainees for employee development

Provided excellent customer service and conflict resolution

HUMAN RESOURCES INTERN OHIO STATE UNIV. DEPT. OF ATHLETICS JAN 2010-JUN 2010

Assisted HR Director and HR Coordinator with projects gaining hands-on experience in all aspects of Human Resources

Assisted in candidate selections for the Director of the Buckeye Club vacancy

Evaluated resumes and provided feedback to interns within Athletic Department as well as facilitated mock

interviews for those interns

Reconstructed interview questions and redesigned Interview Evaluation sheet for mock interviews for interns within the Athletic Department for marketing, strength and conditioning, athletic training, event management and fan experience positions

Provided input for redesigning Performance Reviews for the Athletic Department as well as The Blackwell Hotel

Updated position descriptions

Constructed first attendance policy for the department

Athletic Experience

Member of The Ohio State University Varsity Track and Field team

Developed skills in communication and teamwork through interaction with 20 women on a daily basis

Established a system of time management in order to excel as a student-athlete

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