Manager Customer Service

PERSONAL INFORMATION

Marital Status: Married

Nationality: Mexican

E-mail: *************@*******.***

EDUCATION

Aug. 1998 – June 2002 English Teacher, Majored (I.T.E.S.M.), Monterrey, N.L.

Aug-1998 – Nov 2004 Mechanical and Administrative Engineering. (U.A.N.L.), San Nicolás de los Garza N.L.

GOAL

To develop professionally the acquired knowledge and apply them in a company that would consider myself able to help its own goals and mine as well, always open to learn new information and to compete against myself for constant self improvement.

TRAINING COURSES

APICS (5 Modules, international certification on 3)

Lean Manufacturing Champion degree

Green Belt

Warehouse and Inventory handling and optimization

Internal Instructor

SMED

8 Disciplines

TPM

FMEA

QS 9000

PROFESSIONAL EXPERIENCE

February 2017 – March 2018 CME Wire and Cable

National Operations Manager

Suwanee, GA, USA

-Responsible for Leading the Operation in 5 Distribution Centers in the U.S.

-Lead and develop 72 employees

-Leading processes to improve the Logistics to meet customer demands with a yearly expense of $9.6M+ USD

-TMS implementation (Transportation Management System) to improve freight costs with potential savings of up to $450,000 USD

-Process improvement analysis and implementation following the TPS (Toyota Production System) methodology

-Implement and improve pick list process following industry standards.

-KPI implementation and standardization throughout the 5 Distribution Centers

-Manage Inventory control, cycle counts and physical inventory.

-Implement Process documentation, cycle time analysis, Work Instructions.

-Responsible for Cutting processes and production improvement

-Lead and implement reverse logistics for RGA's (Customers returns)

-Implement processes to improve Freight Claims being able to recuperate over $120,000 USD in 1 year.

-Implement Vendor evaluation and Vendor Development

-Improve vendor's lead times by analyzing demand and negotiating purchasing agreements.

-Responsible for implementing and improving processes following OSHA requirements

-Train and develop personnel

January 2014 – February 2017 CEVA Logistics

Distribution Manager

Houston, Tx, USA

-Responsible for warehouse operation with up to 43 direct reports

-In charge of receiving, open and check, MRing, Packing and Shipping

-RFQ’s for Customers and Vendors for a Multi customer facility

-In charge of the Overages, Shortages and Damages processes

-In charge of Kaizen projects

-Responsible for inventory accuracy, cycle count program and quarterly inventories.

-TSA first point of contact

-KPI’s implementation

-Customer KPI’s metrics performance

-Operational analysis based on cycle times for proper Head count and resources

Jun 2010– January 2014 CEVA Logistics

Guadalupe, N.L., Mexico

Operations Manager

-Lead the operations department with 13 direct reports.

-Responsible for the entire operations processes: Air, Ocean and Ground (LTL, small units, Dry Vans, Flatbeds, Specialized Equipment

-In charge invoicing process.

-Responsible for implementing Kaizen projects

-Vendor development, routings definition by vendor and by customer to improve availability and cost improvement.

-Develop Customer SOP’s.

-KPI’s implementation

-Lean Manufacturing implementation.

-Annual Budget.

Jun 2009– May 2010 Forum de México

García N.L., Mexico

Supply Chain Manager

-Lead the Materials department with 11 direct reports

- In charge of ERP implementation

- Vendor development and new products development

- Internal processes improvement.

- In charge of the Import and Export program (IMMEX)

-Customer service, invoicing, EDI system, and shipping (Finished Goods and Spare Parts)

-Responsible for production planning

-Responsible for the entire purchasing department

-Lead and Implement inventory control processes: cycle counting program, physical inventory

-Responsible for inbound and outbound Logistics, both National and International.

-Metrics implementation for the department

Sept 2004 – Jun 2009 Bemis de Mexico

Ciénega de Flores, N.L., Mexico

Materials Manager

-In charge of the Materials department with 15 direct reports

-Production scheduling for 10 injection presses and 3 assembly lines.

-Raw materials and finished goods planner buyer.

-Supplier’s development and product development.

-Internal processes improvements.

-Materials usages optimization and cost reduction.

-Contact with suppliers in Mexico, U.S.A, Colombia and China

-In charge of monitoring forecast versus actual demand.

-In charge of setting up stocking levels (ROP and Safety stock) for raw materials and finished goods.

-In charge of setting up new products.

-End of the month processes.

-Physical inventories management.

-Capacity analysis based on annualized forecasts.

-In charge of several projects such as 5S, Kan ban, Cyclic Counts, packaging standardization, etc.

-In charge of receiving’s.

-In charge of controlling and selling scrap products to customers – suppliers.

-Champion of the System migration project. I’m in charge of coordinating efforts within the company to achieve the expected goals on this project.

-In charge of the production department twice for a total period of 7 months with over 150 employees under my responsibility.

MAIN ACHIEVEMENTS

Implementation of a TMS (Transportation Management System) with potential annual savings of up to $450,000 USD.

Equipment Cost reduction by $110,000 USD per year by analyzing Utilization and actual necessities.

Process analysis generated 20% reduction in personnel while maintaining internal / External KPI’s.

Inventory reduction by 41% ($1,900,000 USD) in less than 6 months

Inventory turns increase from 8.4 to 13.2 in yearly basis

1st time in company history with no customer fill rates penalties in a year (achieved 2 years in a row), generating savings of up to $120,000 USD per year

Successful Implementation of ERP system, including MRP parameters and WMS

Packing Standardization project generating saving of $150,000 USD per year

Kanban implementation for packing supplies, avoiding shortages and improving productivity

Successful implementation of cycle count program with a 99.6% accuracy

SKILLS

Bilingual (English and Spanish)

Leadership

Cross Training focus

Decision Taken

Multitask

Computers Software (Word, Excel, Power Point, Internet).

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