Manager Management

INDRANIL GHOSH

***** ********** ******, ******, ** 33332 • Home: 305-***-****• *********@*******.***

Professional Summary

ERP Manager successful at developing enterprise wide road maps and leading cross-functional and interface teams from prototype to release. Experienced in supporting network infrastructure for multi-user and remote environments. Experienced in communicating with key stakeholders in assessing project needs. Managing the entire product life cycle for enterprise wide platform. Leading IT strategy and business development. Establishes clear objectives for team members and enforces deadlines to keep projects on track.

Trained in project management.

Certified Scrum Master

Skills

IT Manager with expertise in diverse range of technologies within multiple industries. Managed multiple large ERP projects, ERP Architectural Design, Quality Assurance, Product Development, Interface Technology, and ERP Business Process Design and Implementation. Implemented standards, procedures, and processes that improve business functionalities. Leading and motivating individuals to maximize levels of productivity, while forming cohesive team environments. Focused on building strong client relationships.

QUALIFICATION HIGHLIGHTS

Enterprise Resource Planning

Quality Assurance

Interface Technology

Onsite & Offshore Team Management

Project Management

Over 10 yrs of managerial experience

Security & Governance

Relationship Building

MBA, Project Management and Agile Methodology Training,

Certified Scrum Master

Agile methodologies

Pre-sales support and presentation

Business process improvement

Change management

Project cost planning

Service Oriented architecture

Risk mitigation and management

Systems Development Life Cycle (SDLC)

Mitigation plan development

MS Project, Sharepoint, and Team

Strategic planning

Work History

Sr. Technical Manager, 05/2015 to Current

Cole Haan – NH

Roles and Responsibilities

Project Management: Managed and successfully delivered large, multi-platform, visible, and, high impact IT projects – within time and within budget - aligning business goals with technology solutions to drive process improvements. Led teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure projects were delivered on time, on budget and with the desired results. Mitigated risk factors through careful analysis of resources. Anticipated and managed change effectively in rapidly evolving global business environments. Identified processes and tools best suited to each project. Moved between agile and waterfall (ASAP Methodology) approaches depending on project specifics and client goals, creating detailed project road maps, plans, and schedules. Effectively communicated to the business stake holders and sponsors about the state of the project, and resource challenges, and unplanned factors, which helped to implement adopt to alternate route to deliver the project with adjusted scope and expectations.

Worked with architecture team for vendor selection of the middle ware replacement, did comparative studies, benefits and ROI comparison, attended client presentations and feedbacks.

Worked with the ERP Team for SAP HANA readiness study with SAP AG and HPE. Worked with Microsoft Dynamics consultants for feasibility study for business suitability

Introduced agile methodology for the ERP, BW, and EDI support and enhancements at Cole Haan couple of years ago.

Engagement Management: Manage engagement risk, project economics including planning and budgeting.

Business Development: Develop and maintain relationships with top decision makers, organize and lead pursuit teams, participate and lead proposal development process and pricing strategy.

Practice Development: Lead development of solutions and methodologies, development of IT roadmap.

People Development: Perform role of mentor and coach, provide input and guidance into the firms staffing process, and actively participate in staff recruitment and retention activities

Cost control and planning for FY budget for ERP Technical Tower.

Day to day duties:

Manage ERP Operation, Enhancements, and Expansions within $500 million company providing enterprise level Financial and Logistics support for both domestic and international markets.

Oversee day to day operations, enhancements, expansions, upgrade, security governance, quality assurance, infrastructure management, and integration for domestic and international distribution centers.

Actively take part in architectural review and redesign.

Supervise efforts of ERP development, Admin and DBA, and Security teams.

Lead vendor selection and re-negotiation of vendor contracts.

Managed up to 25 onsite and offshore employees and contractors.

Worked with total IT budget of $20 million in ERP ECC, BW, APO, BPC, BizTalk, Loftware, and Integration platform.

Development Manager, 04/2011 to 04/2015

The Hackett Group – Miami, FL

Managed ERP add-on product for business process re-engineering for $400 million intellectual property-based strategic consultancy of a leading enterprise benchmarking and best practices implementation firm.

Developed structured organizations to enhance product support.

Implemented procedures for issue and enhancement tracking and resolution.

Provided pre-sales and post-sales support performing instrumental role in product direction.

Supervised onsite and offshore ERP development and BASIS team up to 15 persons.

Managed SAP product development, delivery, and performance with minimum foot-print architecture for SAP Certified Add-On product, Hackett Performance Exchange (HPE) in the Procure-to-Pay, Order-to-Cash, FSCM, and Working Capital area.

Defined release management and change management for prospective and existing customers using Sharepoint and Serena Systems, resulting in 50% efficiency in software product delivery.

Implemented SAP Add-on Assembly Kit (AAK) to increase 25% efficiency in product packaging and distribution.

Designed HPE interfaces and architecture for ERP data reporting, intelligent and selective data mining in Oracle database, Java, JCo, and technical architecture for SAP landscape.

Reduced 50% of infrastructure usage and maintenance cost by migrating and deploying enterprise application on the Amazon Web Services.

ERP Consultant - Tech Lead / ERP Technical Manager, 08/2009 to 03/2011

Burger King Corporation – Miami, FL

Performed key role in development of ERP for the global business and franchise operations for $3 billion company

Led the integration effort for ERP and non-ERP systems using ETL tools.

Managed up to 15 onsite and offshore ERP Development resources.

ERP Development Lead to provide the Enterprise wide SAP Road Map to the Burger King Corporation and streamline the IT Reporting around SAP BI/BO implementation.

Responsible for the global ERP implementation, upgrade, enhancements, and new business rollouts in the functional areas of FICO, RDCC, REMS, HR, and BillerDirect.

Reduced 20% of project implementation cost by being involved in vendor selection and vendor negotiation for Vendor Invoice Management, BI-BO Integration, and Global HR Rollout projects.

Member of Enterprise Architectural Board.

ERP Manager, 12/2007 to 07/2009

Broward County Public Schools – Fort Lauderdale, FL

Managed the procurement team and implementation partner for the design of plant maintenance, inventory management and warehouse management processes.

Effectively partnered with change management team and power users to train and support the users to adopt the new company-wide $30.5 million ERP system.

Led blueprint workshops, preparing and reviewing blueprint materials, design documents, conducting and facilitating workshops, and reviewing the design for sign-off.

Worked with project auditors to prepare mitigation strategy for risk and work with the project team and BPO's for resolving issues.

Worked with PMO, business sponsors, and stakeholders on change management.

Managed up to 10 on-site direct reports.

Managing Consultant, 07/2007 to 12/2007

IBM – Miami, FL

Managed Global Business Services ERP implementation for SD, FI, SCM, QM, and myMEDISET in SAP ECC 6.0 for Global SAP Implementation at NuVasive Inc.

Managed offshore development and onsite implementation team totaling to 15 team members.

Lead SAP Supply Chain Management (SCM) development, using SCEM, interfacing Ariba in SAP ECC 6.0, part of the $200 million IBM project for Global SAP implementation at Amgen Corporation.

Managed team building, budget and resource allocation, requirement gathering, functional specification review and approval, detail technical review creation, review, and approval processes, delivery plan, testing plan, and testing integration, for globally staffed onsite and off-shore team.

ERP Development Lead, 12/2000 to 06/2007

Citrix Systems, Inc – Fort Lauderdale, FL

ERP Development Lead of Global SAP Implementation deployed via the Citrix Access Suite for 3000+ users in 6 countries in SAP R/3 4.6 C.

Led the SAP Application Suite Implementation and Application Maintenance, to extend SAP ERP footprint to new Mergers & Acquisitions (M&A) and ERP upgrades.

Leveraged SAP Functionality to accommodate new Citrix Product Launch.

Managed the implementation of interface with electronic License Management Systems (LMS) and Opportunity to Close (OTC).

Implemented the business integration model leveraging Biztalk as middleware, integrating several ERP, non-ERP, and web based application.

Lead the data migration effort from the legacy system for the SD and FI modules using Legacy System Migration Workbench (LSMW) and custom codes.

SAP Technical Consultant, 05/1997 to 11/2000

SAP Technical Consulting – Miami, FL

Technical lead for Financial and Controlling Development Team in Global ERP installation, ERP extension (M&A), and interfaces for global restaurants and franchise operation of Burger King Corporation.

Lead the technical effort for Burger King in recovering about $10 million from bankrupt supplier Ameriserve.

Migrated and created huge repository of legacy data using Legacy System Migration Workbench (LSMW).

ERP development and support for international automotive suppliers for General Motors India Ltd., in the areas of backorder processing, output development, customer master management, delivery and shipment handling, interface data resolution and billing.

Education

MBA: International Business, 2004

Florida Atlantic University - Boca Raton, FL

Master of Science: Statistics, 1993

University of Calcutta - Calcutta, India

PG Diploma: Computer Science and Information Systems Management, 1993

National Institute of Information Technology - Calcutta, India

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