Customer Service Manager
Resume:
Trenton Baxter
CUSTOMER SERVICE
Louisville, Kentucky, 40217
*****.*****@*****.***
SUMMARY
I have numerous years in customer service. I am currently the Assistant Manager of a Qdoba where we have driven up sales and customer perspective. I've been a shift supervisor at one the busiest Starbucks locations in the region for several years. I always provide the best customer service and ensure my team does as well.
EDUCATION Moore Traditional High School
High School
Louisville, Kentucky
Graduated June 2007
The Art Institute
Degree
Pittsburgh, Pennsylvania
Deferred July 2012
Not completed
EMPLOYMENT
HISTORY
Java Brewing Company
Manager
October 2010 - July 2012
-Conducting orders for the store
-Providing a safe work place for employees
-Putting the customer first
-Providing a working schedule for employees
-Processing payroll
-Training new baristas on drink recipes and store cleanliness Valvoline
Assistant manager
July 2012 - February 2013
-Provide excellent customer service
-Recommend items for customers cars to help ensure the longevity of their car
-Process orders for store
-Always do the right thing for the customer
Starbucks
Shift Supervisor
February 2013 - May 2017
-Place orders for the store
-Provide baristas with direction and create awareness
-Provide coffee knowledge to our customers
-Always provide excellent customer service
-Maintain a high speed of service while also providing an excellent product, every time
-Cash handling
-In charge of running store breaks
-Maintain a clean front and back of house and achieved highly on self-audits The Kentucky Center for the Arts
Customer Service Representative
October 2014 - June 2017
Provide patrons with excellent customer service and information on shows being performed at the various venues maintained by the KCA. The selling of tickets at the box office or drive thru window Work with agent phone software when selling tickets over the phone Use of dual monitors for multiple windows when helping patrons over the phone Organizing tickets in specific orders
Maintaining a professional appearance
QDOBA Mexican Eats
Assistant Manager
October 2017 - Present
Recruiting Employees
Provide training for new employees
Manage daily store procedures
Run a successful store with successful labor
Complete schedule for employees
Place orders for store
HOBBIES &
INTERESTS
I have quite an interest in computers and have built a few my self. I'm a big fan of PC games and play them often in my free time with several friends and we share a streaming channel on twitch. Playing bass is another one of my hobbies that I enjoy.
PROFESSIONAL
SKILLS
Customer Service:
Microsoft Word:
Microsoft Powerpoint:
Cash Handling :
Computer repair:
Dual Monitors:
Microsoft Excel:
Adobe Photoshop:
Adobe Illustrator:
LANGUAGES
English:
German:
REFERENCES Ruthie Robuck
Supervisor
Starbucks Coffee
101 S. 5th St
*******@*****.***
My current Supervisor who I work with daily. We've worked together for close to three years now.
Neil
Barton
Starbucks Coffee
Former Supervisor that I worked with for 3 years.
Derek Speer
Co-Worker
Starbucks Coffee
Co-worker for three years
Erin Bready
Supervisor
The Kentucky Center for the Arts
*.******@**************.***
My current supervisor at my part-time job at the Kentucky Center for the Arts
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