Sales Manager

Joel Otero Resume

**** ********** ****. *******, ** 32725 > *********.**@*****.*** > P: 407-***-****

<PROFESSIONAL EXPERIENCE

Fab Operator, Qorvo Corp. Jan 2014-March 2018

oTest all wafers in probers for frequency

oWork final inspects of wafers before lot closeout under microscope

oSandblast all wafers

oEtch wafers with etching toolsMarch 2018

oScribe wafers with laser tool

oVacuum seal all lots for shipping

General Sales Manager, Preferred Guest Group. Nov 2006 - Feb 2013

oDirectly in charge of handling all aspects of sales for domestic and international destinations (Mexico, Costa Rica, Dominican Republic, Bahamas and Puerto Rico) while demonstrating expertise of product.

oLead sales resulting in over $2 million annually (Spanish sales group) and over $5 million as a team for multiple English speaking groups, worked with groups staffed from 25 to 50 employees in each shift (3 shifts, 24 hours a day, 7 days a week).

oOversaw all aspects of administration, management, HR reporting and weekly payroll. Maintained positive client rapport, replied to messages in timely manner, addressed and resolved any discrepancies or dilemmas that came to pass.

oResponsible for developing a sales and marketing strategy to gain higher percentages of weekly sales.

oAttended sales conferences to stay current with the market and gain a better understanding of client needs, while simultaneously looking for new strategies and develop new opportunities.

oBased on weekly forecasting, prepared and scheduled sales agents accordingly.

oRequested IT tickets as needed.

oOversaw a team of sales reps. and ensured numbers were met or exceeded.

oResponsible for payroll for the dept, corrected all hours that were missed in time clock. Handled all HR issues. Performed employee evaluations.

oProvided ongoing sales training classes. Monitored calls for Quality Assurance.

oProcessed payments and refunds for clientele based on their personal preference and financial capability. Verified customer information over the phone under recorded session, to ensure accuracy while simultaneously creating an audio receipt as proof of customer authorization of charges and acceptance of terms and conditions of product.

Fork Lift Operator, A-1 Block Corporation. April 2005- Oct. 2006

oRetrieved requested order forms

oPrepared orders by building cubes

oLoaded Tractor Trailer flat beds

oStocked bricks for new orders

oDelivered completed signed and stamped orders

Fork Lift Operator, Accord Industries. Jan. 2005- April 2005

oPulled orders of PCV pipes for customer pick-up

oLoaded Flat Bed Truck

oAssist the assembly on packaging the PVC pipes

oMaintain the yard clean

Warehouse Manager. P O Box International Freight Forwarding. Jan. 2004- Oct. 2004

oResponsible for all shipping and receiving logistics merchandise.

oPulled Orders and Kept inventory of warehouse

oHandled chemical compounds of highly explosive and combustible materials

oTook all measurements and weight of merchandise

oLoaded truck using forklift

oDelivered cargo to Miami International Airport and other areas per request

oCompleted and returned signed and stamped paperwork to administration

Warehouse Manager, Iron Mountain Records Management. Jan 2000- Oct 2003

oManaged three warehouses

oOversee full operation

oHired and trained personnel

oRetrieved computerized orders for shipping

oOperated a scissor lift to complete orders for shipment

oLoaded palletized records with forklift

oUsed scanners for received inventory

Truck Driver, Independent Linen. July 1998- April 1999

oCollected payments on all accounts

oEnsure all inventory is updated

oDelivered Uniforms

oReturned all signed and completed paperwork after deliveries to dispatch

American Wilcon plastics Inc June 2007-2008

oLoad hydraulic tools with chemical pellets

oLoad and unload trucks

oWorked in the fab in production line

oDid daily maintenance on tools

oMaintain Inventory on all incoming and outgoing chemical production and drums

Warehouse Manager / Truck Driver, Updated Furniture. Feb 1994- June 1996

oManaged warehouse inventory

oUnloaded trailer

oPrepared all orders with forklift for customer pick up

oDelivered furniture to customers

oReturned all paperwork to administration

<COMPUTER SOFTWARE

Microsoft Office, including: Word, Excel

Adobe Acrobat

Knowledge of Google search, Map Quest

Access Pointe, Focus and Spotlight

<EDUCATION AND CERTIFICATION

Certified Small Engine Mechanics, Big Ben Community College

General HS & Admin Curriculum, HS Diploma, Big Ben Community College

<REFERENCES

Mark Cooper Fab supervisor 407-***-**** X403440 Yrs known 2yrs

Carlos Cukier VP Of Operations 407-***-**** Yrs known 7yrs

Tammy Dusablon Administrator 407-***-**** Yrs known 7yrs

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