Service Customer
Resume:
CURRICULUM VITAE
OF
Thandi mary makhubela
•** XUBENI SECTION MHALA CRESCENT
TEMBISA
1632
•*********@*****.***
PERSONAL DETAILS
SURNAME : MAKHUBELA
FIRST NAME : THANDI MARY
ID NUMBER : 871***-****-***
MARITAL STATUS : SINGLE
HOME LANGUAGE : XITSONGA
OTHER LANGUAGES : ENGLISH, SETWANA & ISIZULU
ETHNIATY : BLACK
DEPENDENT : ONE
DRIVERS LICENSE : CODE 10
GENDER : FEMALE
NATIONALITY : SOUTH AFRICAN
HEALTH STATUS : GOOD
• EDUCATIONAL QUALIFICATIONS
LAST SCHOOL ATTENDED : TEMBISA HIGH SCHOOL
HIGHEST GRADE PASSED : GRADE 12(MATRIC NATIONAL SENIOR CERTIFICATE)
YEAR OBTAINED : 2004
SUBJECTS PASSED :
ENGLISH
XITSONGA
AFRIKAANS
ACCOUNTING
BUSINESS ECONOMICS
ECONOMICS
ACADEMIC DETAILS
TERTIARY EDUCATION
QUALIFICATION
INSTITUTION
TSWANE INSTITUTE OF TECHNOLOGY
COURSE-A+TECHNICIAN
YEAR COMPLETED-2009
QUALIFICATION
INSTITUTION : UNIVERSITY OF JOHANNESBURG
COURSE : NATIONAL DIPLOMA IN BANKING( course not completed)
CORE SUBJECTS :
BANKING
MARKETING
COMMUNICATIONS
ECONOMICS
END-USER COMPUTING
COMMERCIAL LAW
ACCOUNTING MANAGEMENT
YEAR OF COMPLETION : 2007
WORK EXPERIENCE
NAME OF COMPANY : MONTE CASINO TSOGOSUN
POSITION : CASHIER/CUSTOMER SERVICE HOST
DURATION OF SERVICE : APRIL 2015 TO DATE
DUTIES & RESPONSIBILITIES : CASHIERING,PROCESSING OF BUY-INS
TRANSACTING LIASON WITH PATRONS/GUEST
AND ADHERING TO ALL FICER REGULATORY PROCESSES
AND PROCEDURIES,CLIENT SERVICE AND SERVICE MONITORING
ATTENDING TO GUEST NEEDS & COMPLAINS AND MAKING
SURE THAT THE CUSTOMER QUIRES ARE ATTENDED TO TIMEOUSLY
COMPANY NAME : CAPITEC BANK PTY LTD
DURATION OF SERVICE : FEBRUARY 2011-APRIL 2015
POSITION : SERVICE CONSULTANT
DUTIES & RESPONSIBILITIES : CLIENT/CUSTOMER SERVICE,SALES,OPENING ACCOUNTS,GRANTING
OF LOANS,MEETING BRANCH TARGETS ON SALES,SERVICE
MONITORING,CASHIER/TELLER TRASACTING,ENQUIRIES,
TELEMARKING COLD CALLING & REFFERALS,UPHOLDING
COMPANIES SERVICE STANDARDS.
REASON FOR LEAVING : GROWTH & DEVELOPMENT
COMPANY NAME : AEGIS OUTSOURCING
DURATION OF SERVICE : JANUARY 2010-MARCH 2011
POSITION : CALL CENTRE AGENT
DUTIES & RESPONSIBILITIES : INBOUND AND CONTRACT CALLS,CLIENT SERVICE
AUDITING OF CALLS
REASON FOR LEAVING : GROWTH & DEVELOPMENT
COMPANY NAME : BROTHER ENTERTAINMENT
DURATION OF SERVICE : JANUARY 2009-2010
POSITION : EVENT CO-ORDINATOR /PLANNER
DUTIES & RESPONSIBILITIES : DAY TO DAY PLANNING OF AN EVENT,RESPONSIBLE
FOR BOOKINGS OF ARTIST & VENUES,ADMINISTRATION
OF THE FUNCTION/EVENT
REASON FOR LEAVING : SEASONAL EMPLOYMENT
COMPANY NAME : SANDF(SOUTH AFRICAN NATIONAL DEFENCE FORCE
DURATION OF SERVICE : JANUARY 2007- DECEMBER 2010
POSITION : INFANTRY SOLDIER,CLERK AT THE TRANSPORT ALSO ACCUPIED A DRIVER POSITION
DUTIES & RESPONSIBILITIES : BOOKING AND SERVICING OF VEHICLE,DATA CAPTURING
BOOKKEEPING,PERSON ASSISTANT TO THE MAJOR
REASON FOR LEAVING : VOLUNTARY RETRENCHMENT
TRANSFERABLE SKILLS
COMPUTER SKILLS AND KNOWLEDGE
I HAVE A GOOD WORKING KNOWLEDGE OF THE FOLLOWING
MS WORD,MS EXCEL,SPREADSHEET,ADOBE
MS POWER POINT,EMAIL,A GOOD TYPIST
COMMUNICATION SKILLS
VERBAL SKILLS-MY ABILITY TO COMMUNICATE WELL WITH DEFFERENT PEOPLE ON THE PHONE AND FACE TO FACE AT A WORKING ENVIRONMENT AND AT A TERTIARY LEVEL HAS ENABLED ME TO ACQUIRE THIS SKILLS.
WRITING SKILLS-WRITING REPORTS IN THE WORKING ENVIRONMENT AND ASSIGNMENTS AT TERTIARY ENVIROMENT HAS ME TO OBTAIN THIS SKILL
INTERPERSONAL SKILLS-MY ABILITY TO SPEAK,WRITE AND PRESENT MYSELF FLUENTLY AND IMMACULATELY HAS ENABLE ME TO HAVE GOOD INTERPERSONAL RELATIONS WITH DEFFERENT PEOPLE FROM DIFFERENT BACKGROUND/OR CULTURAL DYNAMICS
PERSONAL PROFILE
I AM AN ORGANIZED INDIVIDUAL,DEDICATED TO ANY WORK I AM PART OF,A NATURAL PLANNER AND PASSIONATE ABOUT OFFERING THE BEST QUALITY OF WORK I CAN PERFOM,THESE ARE CORE VALUES MY PERSONAL BRAND IS BUILT UPON.
I AM LOOKING FOR AN OPPORTUNITY IN YOUR ORGANISATION,WHERE I CAN ADD VALUE TO YOUR COMPANY THROUGH UTILIZINGMY CLIENT SERVICE SKILLS AND BANKING MANAGEMENT ACQUIRED KNOWLEDGE,I BELIEVE I WILL BE AN ASSET TO YOUR ORGANISATION BECAUSE I HAVE THUS FAT ROOTED MUSELF IN THE SERVICE ENVIRONMENT AND I HAVE ACQUIRED KNOWLEDGE TO UTILIZE IN THE FIELD AND BE SUCCESS AT IT .
I HAVE GOOD ORGANIZATIONAK SKILLS AND AN ANALYTICAL LOGICAL APPROACH TO PROBLEM AND TASKS AND CAN STAY CALM IN STRSSFULL FAST PACE CLIENT SERVICE INDUSTRY.I CAN WORK INDIVIDUALLY AND AS WELL AS IN A TEAM,MY STRENGTHS LAY IN MY PROJECT TEAM MEMBER AND LEADER GIVEN THE CIRCUMSTANCE,AND THE DETERMINATION TO BRING COMPLETION EACH TASK WITH CONSTRAINTS STIPULATED TO REACH THE ORGANIZATIONAL OBJECTIVES LEARNING FROM COMPLETED TASKS AND ASSIGNMENTS IS ESSENTIAL FOR ME IN THAT IT IMPROVES MY ABILITY TO WORK FASTER & SMARTER.
AS A YOUNG WOMEN I BELIEVE THAT COMBINING MY STRENGTH WITH MY CORE VALUES WILL MAKE ME A SUITABLE CANDIDATE TO FORM PART OF A GREAT TEAM IN YOUR ORGANISATION.
REFERENCE
COMPANY NAME : MONTECASINO(TSOGOSUN)
CONTACT PERSON : DAVID LABATLA(SUPERVISOR)
DEPARTMENT : CASH DESK
CONTACT NUMBER : 011-***-****/081-***-****/067-***-****
COMPANY NAME : AGLES OUTSOURCING
CONTACT PERSON : ALBERTINA XABA
CONTACT NUMBER : 076-***-****
COMPANY NAME : CAPITEC BANK PTY LTD
CONTACT PERSON : LESEGO SELEPE
CONTACT NUMBER : 011-***-****/6832/078-***-****
COMPANY NAME : BROTHER ENTERTAINMENT
CONTACT PERSON : WELCOME SIMELANE
CONTACT NUMBER : 073-***-****
COMPANY NAME : I REGEMENT NOORDTRANSVAAL
CONTACT PERSON : R.D VAN NIE KERK(WARR012 355-***-**** 070 5893
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