Customer Service Manager

CYNTHIA G. SNYDER

**** *. ***** ****** ******, CA. 93701

Email:****************@*****.*** 559-***-****

OBJECTIVE

To seek employment in Business Administration utilizing outstanding skills in the area of organizational systems and written and verbal communication skills.

SUMMARY OF QUALIFICATIONSE

Excellent interpersonal skills and a commitment to customer service that has been described as “Stellar” by employers.

15 years office experience and 18 years customer service.

. Excellent communication skills, dependability, creativity and problem solving.

EDUCATION

Ashford University. GPA 3.87

San Diego, California. 100 Attendance

Organizational Management. 1-3.2012 to 5-20-2012

Head College. GPA 3.67

Fresno, CA. 100% Attendance

Business Administration. 5-23-2012 to October 14, 2013

Currently pursuing a Bachelor’s Degree in psychology.

Ashford University. January 5-2015 to current

SanDiego, California

AWARDS AND CERTIFACTES

Achieving over and beyond a 100 % in Business Law, Math, Human Resources and a 100% Attendance.

SKILLS

In office: MS Word, MS Excel, MS Publisher, MS PowerPoint, MS Access,

Accounting, Business Management, Human Resource Management, MS office programs.

Spreadsheets Database management. Psychology, problem solving, social behavior. Effective listening.

EXPERIENCE

Diamond Apartment Company. 7635 N Leonard Are Clovis, CA 93619

Apartment Manager/Bookkeeper

Maintain bank accounts, collect rent, correspond with Fresno Police Department, Paralegal, Housing Authority, Attorney. Responsible for appearing for court cases and filling out and filing all legal documents. Creating and serving contracts and evictions. Maintaining clean and safe grounds and keeping the peace.

Silvercare 1665 W. Shaw Avenue Fresno, CA. 93722

Appointment setter and Agent scheduler

Providing callers with Medicare supplement plans,Tracking clients, providing updated information Schedule agents to an appointment board.

Highway City Thrift Store 5472 W. Shaw Avenue. Fresno, CA. 93722

Cashier/Stocker

Responsible for cash drawers, cashier, stocker, laundry, pricing merchandise, warehouse maintenance, open and closing duties, theft prevention, pack seasonal items, janitorial, lead prayer meetings. Reference available

Bartels Research 145 Shaw Avenue. Clovis, CA. 93612

Office Manager

Writing research reports, arrange and monitor focus groups, introduce new and old products in the field, conduct surveys, set appointments, confirm applications, telemarketing, correspond with store managers and customers, enforce rules to employees, handle money in the field.

Dollar Tree Stores Inc. 3300 Tulane Avenue. Fresno, CA. 93703

Assistant store manager

Cashiering, stocking, customer service, store recovery, warehouse maintenance, unloading trucks, write off and Mark downs, theft prevention, set organizational projects and/or work objectives. Lead and supervises other employees work. Trains and developed managers and staff. Monitors and reviews other employees work. Document important personnel matters. Prepare cash drawers. Responsible for transporting money from store to store. Awards and certificates

MacFrugals 3578 N. Blackstone. Fresno, CA. 93703

Customer Service

Cashiering, stocking, customer service, store recovery, prepare cash drawers and night deposit drops, janitorial.

Department of Social Service 220 S. Chance Street. Fresno, CA. 93750

Social Worker

Data entry, interviewing clients, alpha-numerical filing, transferring cases, multi-telephone lines, ordering and shipping case materials, generated new files, provide clerical and administrative assistance to supervisor, organizing documents. Interview clients. Reference available

J&P Trophies 3358 N. E Street SanBernardino, CA. 92405

Assembler

Assemble trophies, engrave plaques, stamp sheet metal, janitorial duties. Reference available

E&E Construction Company 27183 E. 5th Street. Highland, CA. 92346

Assistant office manager/personal secretary

Data entry, 10 key, type 115 won, payroll, AP, AR, General ledger bookkeeping, multi-line phones, prepare formal bids, retrieve business checks,prepare and make deposits, maintain business and payroll accounts, double entry framework, employees taxes and reports, employee payroll taxes, end of period adjustments, general journal, general ledger, journalizing and posting transactions, payroll accounting and employee earnings and deductions, payroll reporting responsibilities, petty cash fund,posting and adjusting entire source documents. Reference available

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