Manager Microsoft Office

William Caldwell

**** **** **. *********, **. ***08. 269-***-****

PROFESSIONAL OBJECTIVE

To apply my skills to help coordinate, maintain and recommend specific assistance needed for customers, co-workers, and companies while giving them the friendly, helpful support they come to expect from an experienced IT professional.

EDUCATION

Kalamazoo Valley Community College, Kalamazoo, MI

Associates of Arts: Minor in Computer Information Systems with emphasis on Business Management. December, 2009.

Business Computer Apps, Programing Logic, Business Principles/Practices, Micro & Macro Economics, Related computer classes

Portage Northern High School, Portage, MI; Graduated 2005

Organic Chemistry, Functions Statistics and Trigonometry, EFE Computer Information Systems Course

SKILLS

Able to affectively troubleshoot PC/Laptop/Mac’s with Hardware, Software, or OS problems and/or error’s

Able to disassemble/reassemble PC’s with defective or outdates hardware; diagnose and troubleshoot boot errors, driver issues/failures, input/output device issues, and most networking issues.

Receiver training and some troubleshooting of Cisco Routers and CMTS’s

Efficient With Windows XP, Vista, 7, 8, & 8.1, and 10; Mac: OSX to Current, Microsoft Office 2003 to Current and OpenOffice

EMPLOYMENT EXPERIENCE

McDonald’s Restaurant Swing Manager November 2015 – Current

Duties: Grill work as Production manager, help manage waist and product stock, check crews cleaning tasks and help where necessary on store floor, watch the floor and assign crew to different tasks if necessary, help with: order taking, prepping food, serving food and customers, and helping to resolve issues that arise in grill and on the floor.

Learned: How to handle large orders or large complaints from customers, redirect crew to get more done in the selected area, leadership skills, training crew members and/or correct them on bad procedure, multitasking with customers and crew while completing valued tasks.

Geeks On Site Computer Field Technician February 2015 – September 2015.

Duties: Set work schedule while remaining on call for jobs. Drove to home/business for computer service or setup, printer service or setup, media centers and sound systems issues, system cleaning (remove viruses, malware, anti-spyware, and rootkits), suggested parts for upgrades or outdated equipment. Backup or restore lost or corrupted files. Removed unwanted programs or popups. Worked with Apple and Window products as well as mobile devices. Setup home networks, wireless printers, or repaired hacked or infected networks.

Learned: To think on my feet in any computer repair situation, listen to the customers concerns and needs while applying them to the situation, learned when to suggest new equipment versus repairs, handle multiple issues and/or tasks while remaining focused on the job at hand. How to stay positive while traveling long distances between customer calls.

Edward Rose and Sons/Bloom Broadband Crew - Call Center Supervisor August 2010 – 2014

•Duties: Supervise Call Center Floor, Take Escalated Call's, Follow up on Unresolved Issues with Dish/Internet, Respond to Emails from Colleagues and/or Residents, Follow-up on Weekly Checklists, Took Overflow call's from Floor, Sent Mail out Daily, Helped with Questions from Floor, Built and Maintained Multiple Spreadsheets & Database for Daily/Weekly Use, Constructed Training Manuel s for Crew & Supervisor Rolls

•Learned: Troubleshooting for Dish Network Receivers, Dish Network QAM Systems, Dish Network Satellites, Troubleshooting for High Speed Cable Internet, All Cable Modems and Routers, Appropriate Behavior when working with Irate Customers over Phone, Multitasking and Priority Planning of Time.

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