Customer Service Human Resource

Professional with skills and experience in purchasing and receiving in the manufacturing industry. Strengths include vendor evaluation, obtaining inventory, quality control, and statistical reporting. Ability to implement effective policies and procedures. Manage employees while providing excellent customer service.

Professional Experience

KDC/ Tri Tech Laboratories - Lynchburg, VA

Buyer 2016 - 2018

Responsible for maintaining and ordering materials for accounts/vendors such as Dial, Idelle and KAO. Expedite and schedule material deliveries. Maintain and reconcile spreadsheets for vendors statistical reporting. Ensure excellent customer service by conducting weekly reviews with customer representatives. Transfer raw materials to vendor facilities per customer demands. Implementation of policies and procedures applicable to job duties. Ensures time management skills to accommodate pending deadlines.

Wholesome Harvest Baking (formerly Maple Leaf Bakery) Roanoke, VA

Purchasing/receiving Supervisor

1998 - 2015

Responsible for maintaining proper inventory levels of raw ingredients and packaging materials for 300+ employee bakery operation. Inventory was in excess of $1 million.

Provide leadership to seven company staff and perform human resource management functions.

Gathered and researched information from 2 plants and potential suppliers, and implemented new polybag supplier. Result: Saved $131,000 (24%) over 2 years and obtained a discount of 1% for prompt payment.

Researched and implemented new vendor for uniforms, mats, mops, and other services.

Result: Generated annual savings of $42,000 (40%) over 2 years.

Combined gloves and uniforms in a single cleaning operation. Result: Saved $5,070 annually.

Selected new tape vendor. Result: Saved $15,240 annually.

Identified and secured new vendor for pizza ball bags for 2 bakery locations. Result: Combined purchasing for 2 plants and saved $9,700 a year.

Selected and utilized new stretch film to wrap pallets. Result: Reduced expense by $10,560 (50%).

Initiated competitive bid process for trash disposal. Result: Retained vendor at a savings of 33%.

Transitioned from plastic totes to bulk deliveries of mineral oil. Result: Reduced cost by $67,650.

Passed all food audits for American Institute of Baking and British Retail Consortium. Result: Recorded best food audit scores among all departments in plant.

Utilized Receiving department staff to clean ingredient storage areas and ended use of temporary agency staff. Result: Eliminated temp agency mark-up cost.

Completed monthly inventory reconciliations ensuring correct statistical data reporting to accounting department.

Managed vendor contracts, including cleaning, vending, trash, landscaping, recycling, cellular services. Established and maintained working relationships with vendors.

Provided and maintained MRP & SAP reports.

Ensured proper handling of incoming inventory and verified quality of incoming material.

Directed receiving team to continually evaluate inventory levels and notify management when supply levels were low. Made sure team correctly rotated stock to comply with FIFO method.

Proficient in MS Windows, MS Office (including Excel & Word), Chess, BPC’s, AS400, and SAP

Previous Experience

Account Coordinator/Marketing Representative Johnson & Johnson Inc. Roanoke, VA 1995 - 1998

Office Administrator First Step Computers/MicroAge Roanoke, VA 1994 - 1995

Account Support Representative Vanstar Roanoke, VA 1991 – 1994

Education

Electronic Service Technology Certification Virginia Western Community College Roanoke, VA

General Studies Lord Botetourt High School Daleville, VA

Contact this candidate