Customer Service Management

RUKSHAN HANS NARASOORIYA

Nationality : Sri Lankan

Mobile : +971*********

E-Mail : ac5fgv@r.postjobfree.com

Date of Birth : 23rd August 1995

Address : Abu Dhabi

PERSONAL STATEMENT

I AM YOUNG AND ENTHUSIASTIC ABOUT LIFE. I ENJOY TAKING UP A CHALLENGE. I BELIEVE HARD WORK TOGETHER WITH DEDICATION BRINGS OUT THE BETTER IN ME AND IF I AM GIVEN THE OPPORTUNITY IN THE NEAR FUTURE, I WOULD BE ABLE TO CONFIRM THAT STATEMENT BEYOND A REASONABLE DOUBT. IN TODAY’S INFORMATION RICH SOCIETY THERE IS A NEVER ENDING REQUIREMENT FOR KNOWLEDGE AND THE ONLY WAY TO SUCCEED IS BY MOTIVATING ONESELF.

SKILLS

•Fluent in English and Excellent guest relation skills

•Strong management, training and motivational skills.

•Extensive hotel/ catering experience and expertise.

•Excellent interpersonal, verbal, and written communication skills.

•Natural ability to work on own initiative or as part of team.

•Excellent team building skills.

•Strong organisational skills and attentive to details

•Ability to work in a fast phase environment and long hours

•Patience, tact, and courtesy

•Ability to handle work pressure

•Ability to negotiate and persuade

•Organizational skills and customer service orientation

•Strong telephone Ethics and professional telephone etiquette

WORK HISTORY

Concierge Agent and Bellman from December 2014 to Present Courtyard by Marriott World Trade Center Abu Dhabi

Developing a strong knowledge of the hotel's facilities and services and of the surrounding community.

Providing guests with information about attractions, facilities, services, and activities in or outside the property.

Making guest reservations for air or other forms of transportation when requested.

Obtaining necessary itinerary tickets.

Making guest reservations for the theatre and other forms of entertainment when requested. Obtains necessary tickets and provides directions to facilities.

Organizing special functions as directed by management.

Arranging secretarial and other office services.

To ensure a proper use of the telephone etiquette standards.

To oversee the concierge operations, doormen, bellmen, valet parking and to supervise the area ensuring that all standards and procedures are fully known and followed.

To ensure that all necessary equipment are maintained properly with sufficient stock for day to day operations.

To ensure that all sections have proper coverage of staff at all times.

To ensure that guest luggage records are accurately maintained and all special requests are met.

Process and deliver messages for Guests.

Deliver and safely storage Guest luggage.

Stay current and up to date with all hotel services as well as daily VIP requests and special events.

Ensure orderliness and safety guidelines around the lobby and front door areas.

Provide support to Management as required, in cases of emergency.

Project a professional manner with an emphasis on hospitality and Guest service.

Maintain a clean, healthy, and safety working area.

Coordinates guest requests for special services or equipment with the appropriate department.

Contacts roomed guests periodically to ascertain any special needs.

Handles guest complaints and solve problem to the degree possible.

Visa Executive from February 2014 to September 2014 Hemas Travels PVT LTD Colombo Sri Lanka

•Document scrutiny and collection for visa processing.

•Handling customers / applicants enquiries personally and via emails.

•Ensuring all administration and logistics of passport delivery to consulate and logistics.

•Maintain and record all application data.

•Handling of cash and bank related transactions.

ACHIVEMENTS

•Associate of the month of November 2016 in Courtyard by Marriott World Trade center Hotel.

•Cross trained in Food and Beverage department.

EDUCATIONAL QUALIFICATIONS

•Successfully got through the G.C.E – Ordinary Level Examination with 7 subjects in the year 2011.

COMPUTER KNOWLEDGE

Training in computer operations in packages like

•Ms. Word.

•Ms. Excel.

•Ms. Power point and Internet.

•Opera.

References available on request.

RUKSHAN HANS NARASOORIYA

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