Customer Service Quality
Resume:
Chase LoVette **** Santa Monica Dr
Rockford, IL *1108
************@*****.***
SKILLS and ACCOMPLISHMENTS
Created a Quality Control program to reduce errors and improve training
Managed teams that were able to reach performance goals in half of the expected time with a focus on quality and customer service Demonstrated an understanding of ISO and other industry regulations
Able to perform operational verification, preventive maintenance, and repair on various equipment
Conducted management meetings to review policies and ensure continuous improvement
Responsible for ensuring quality objectives and reliability standards were met
Performed and completed corrective actions including; containment actions, root cause analysis, and preventive actions Customer service oriented attitude
Ability to collaborate and communicate complex technical concepts
Demonstrated the ability to work in a fast-paced environment where safety and quality was of key importance
Demonstrated a thorough understanding of dimensional and electronic measurement techniques.
Created an employee performance review policy to ensure consistent and quality feedback for both the employee and the company
Self-taught VBscript to automate uncertainty calculations, reducing required man-hours and number of errors
Improved organization and optimized workflow to improve production
Desire to constantly improve
PREVIOUS EMPLOYERS
CMM Calibration & Services
Rockford, IL
Nov. 2017 - Present
Lab Supervisor
Technical Maintenance, Inc.
Rockford, IL
July 2014 - Nov. 2017
Branch Manager
Upstate Metrology
Gates, NY
Oct. 2012 -Oct. 2013
Electronics Lab Supervisor
United States Marine Corps
Jacksonville, NC
Sept. 2008 -Sept. 2012
Precision Measurement Tech.
EDUCATION
Monroe Community College,
Henrietta, NY -Pursued a
degree in the engineering
sciences. Received multiple
invites to join Phi Thetta
Kappa, an honor society for
two year colleges
USMC Avionics Schooling
Avionic Technician Common
Core
Avionics Technician - I Level
General Purpose Electronic
Test Equipment Repair and
Calibration School
Intermediate Level
Calibration of
Physical/Dimensional and
Measuring Systems School
Lean Six Sigma Yellow Belt
Certified
Contact this candidate