Administrative Assistant Customer Service

ROXANNE HARBISON

Port Hueneme, CA *****

805-***-**** * *******.********@*****.***

Summary: Government, International, State, and Academic Contract Management, perfecting workflow processes and procedures for over 10 years. Business development, contract management, purchasing and associate mentoring. Strong business analytical skills with administrative, finance, training, and sales background developed through positions in various departments. More than 20 years sales and customer service experience in distribution, manufacturing, telecommunication and finance industries. Extremely motivated, goal oriented, passionate and results driven.

PROFESSIONALEXPERIENCE

Kuvera Partners Hollywood Wax Museum Inc. Guinness World Records, LLC

September 2017- Present

CORPORATE ADMINISTRATIVE ASSISTANT

Records Management- reorganizing new cloud based program

Revise Project Management Platforms for more efficient use of material- 5PMWEB

Assist with new brochure collateral designs

Keep office agenda’s, daily, weekly, monthly, and travel

Process executive expense reports

Process monthly accounts payable invoices

TESTEQUITY LLC (Distributor of Scientific Test & Measurement Equipment and Manufacturer of Environmental Chambers) - Moorpark CA November 2006 to June 2017

GENERAL SERVICES ADMINISTRATION (GSA) COORDINATOR

Search, prepare, and submit solicitation packages, RFP, RFQ, and sources sought for government/public agencies & educational contracts

Manage Government, National, State and University Contracts

Manage Reps & Certs, recertify annually

Negotiation, documentation, and execution of all contracts, including NDA’s

Prepare and submit individual contract quarterly sales reports, and all other monthly reports regarding contracts

Ensure FAR, DFAR, and ITAR regulations and performance requirements set maintained to participate in government contract programs and to maintain GSA approved vendor status & federal small business designation

Designated partner for GSA, DCMA, and agency audits

Designated WAWF expert, ensure timely submission of invoices, acceptance, and rectify any discrepancies

Worked directly with DCMA on all necessary contractual inspection procedures

Set up multiple local, state, federal, and international contracts

Monitor all government, state, international, and scholastic websites for solicitations, request for quotes, sources sought, and orders

Identify compliancy issues and resolve immediately

Intricate member of A2LA ISO/IEC accreditation preparation team

Barcoding, MIL-STD-129 labeling, and UID labels

P-card processing. Credit card processing, and scheduled purchases

HUMAN RESOURCES GENERALIST

• Process 401K analytics

• Review Payroll for submission

• Maintain employee files, update, and purge as necessary

• Maintain employee files, update, and purge as necessary

• Train new employees, onboarding process

• Conduct ongoing training session for existing employees and record training.

INVENTORY CONTROL DEPARTMENT BACK-UP

• Process all purchasing duties for top OEM

• Maintain all purchase orders, revisions, and deletions

• Maintain and update shipment delivery date in CRM

• Schedule special shipments and see through to delivery

• Assist in preparation of corporate events, lunches, visits, and annual sales meeting

WORKFLOW LAB COORDINATOR

Manage workflow of equipment to comply with ISO 9001:2005/ A2LA regulations

Directly supervise and schedule activities for 11 laboratory staff to ensure efficiency, and compliance with regulatory, company and customer requirements

Provide all lab administrative duties including training all new incoming employees

Develop, write and implement new strategies and SOP’s

Maintain training program for laboratory personnel to assure compliance with all regulatory entities pursuant to ISO 9001:2005, A2LA, OSHA

Maintain lab standard calibration and maintenance records

EXECUTIVE ADMINISTRATIVE ASSISTANT

Assistant to top 3 Sales Account Executives

Handle customer service duties for customer accounts

Train all new administrative employees for order processing

Perform order entry activities

Coordinate quality control by checking order entries to ensure accuracy

RETURN MATERIAL APPROVAL (RMA) COORDINATOR & CREDIT ANALYST

Create policy and procedures for new position to return rental equipment

Crested $250,000 new stream of revenue by billing for missing accessories

Coordinated with warehouse, incoming inspection, and lab technicians for calibrations of rental equipment. Incoming and outgoing.

Created documents for returns, missing accessories, and RMA charges

EDUCATION:

National Association of Government Contractors Certificate

Moorpark, CA

Graduate Project Management Certificate

University of Phoenix – 3.45 GPA

Bachelor of Science Organizational Innovation/Business Management

University of Phoenix – 3.31 GPA

Associate of Science - Business Management

University of Phoenix, AZ – 3.15 GPA

Human Resource Management Certification

Carlson School of Human Resource Management, University of Minnesota - Currently Attending - Estimated completion 02/2018

REFERENCES:

Karla Ksan, Vice President of Human Resources TestEquity LLC 805-***-****

Don Sinclair, Vice President of Sales TestEquity LLC 408-***-****

John Glass, Chief Marketing Officer TestEquity LLC 805-***-****

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