Customer Service Data Entry

Objective

Seeking an entry level Business Analyst position to begin my career and enhance my knowledge through challenges of work experience.

Education

Virginia Polytechnic Institute and State University (Virginia Tech) Blacksburg, VA

B.S., Applied Economic Management, Option: Financial Planning, May 2017

GPA: 2.6; In-major GPA: 3.0

Familiarity with Riskalyze, Morningstar, ESPlanner, Money Guide Pro, Red Tail CRM

Skills

Comfortable working independently, but also a team player.

Exposed to a real world financial planning applications completed in coursework.

Experience with Microsoft Word, PowerPoint, Excel, Access.

Accustomed to working in a high-pressure, fast paced environment where focus is required.

Fluent in Spanish.

Work Experience

CSRA, FEMA (Falls Church, VA) October 2017- March 2018

Agent, Data Entry Operator

Functioned as the first point of contact for disaster survivors in need of assistance regarding federal aid.

Effective communication and empathy a must when speaking to disaster survivors.

Position and aid information was subject to constant change, adaptation and multi-tasking essential in order to properly serve survivors with the most up-to-date information from FEMA.

Learned about FEMA’s Individuals and Households Program in order to assist disaster survivors with aid process.

Omega Wealth Management (Arlington, VA) January 2017

Externship

Scanned client paperwork and carefully organized and filed documents.

Learned about the SEI investment process and how strategies are used to better serve each client.

Used careful attention to detail to update SEI investment allocations and annual return data.

Chick-fil-A (Fairfax, VA) May 2009 – June 2012

Cashier/Team Leader

Responsible for optimizing productivity and ensuring a positive work environment.

Filled in as a cook when necessary and took initiative to complete tasks for slower employees.

Lifetime Café (Fairfax, VA) February 2011 – June 2011

Cashier

Used a P.O.S. to process payments; worked with a team to promote efficiency and quality customer service.

Provided customer service by communicating knowledge of the food and nutrition information.

Kumon (Fairfax, VA) January 2010 – June 2010

Teacher Assistant

Mentored elementary school children with basic English and math skills.

Collaborated with teachers to complete paperwork and carefully organized files to be sent home.

Activities

Financial Planning Association, VT Student Chapter (February 2016 – April 2017)

Virginia Tech Big Event Volunteer (April 2016)

Contact this candidate