HR Personal vacancy

Nardine Emad Halim Youssef

Email : ************@*******.***

Mobile: +122*******

Phone : +226370943

OBJECTIVE

To join a dynamic organization that invests in its staff and fosters an environment of team work, trust, creativity and value contribution.

Seeking challenging opportunities careers where my educational background and skills can be enhanced

PROFILE

Dedicated, motivated and keen individual

A person of principles, ethics and integrity of the highest caliber

Independent worker delivering quality output efficiently

Quick learner of new concepts and procedures

Customer Service oriented, delivering value

Friendly and helpful, blending into any team

Sociable, can deal with different people from different cultures &easy in making friends

Perfect in way of handling customers

EXPERIENCE

Customer Care Executive at Air France – KLM 2017

Handle customer correspondences (claims, compliments and suggestions) for North and Central Africa market.

Report all relevant customers’ experiences/comments to the Customer Care Supervisor.

Coordinate with the market regarding the top tiers customers.

Investigate incidents with the markets and the stations.

Evaluating the impact of the incident and offer a suitable compensation respecting the commercial guidelines and policy.

Ensure that customer requests are been handled respecting the KPIs.

Ensure that the customer satisfaction score is reached.

Communicating to customers AF, KL new products and services.

Taking commercial decisions when needed within the frame of the company policy.

Dealing with several departments and countries.

Responsible for department purchases, supplies, and stationary.

Responsible for maintaining and updating department Database. French Support Specialist and Operation at Teleperformance Egypt – Western Union 2016-2017

Managing incoming calls and customer service inquiries

Generating sales leads that develop into new customers

Identifying and assessing customers’ needs to achieve satisfaction

Generate sales leads

Build sustainable relationships and trust with customer accounts through communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Appropriate solutions and alternatives within the time limits

Follow communication procedures, guidelines and policies

Take the extra mile to engage customers

Taking commercial decisions when needed within the frame of the company policy.

Dealing with several departments and countries

Former Event Organizer at Innoventures 2015

Event planning and production while managing all project delivery elements within time limits

Liaise with clients to identify their needs and to ensure customer satisfaction

Conduct market research, gather information and negotiate contracts prior to closing any deals

Provide feedback and periodic reports to stakeholders

Organize facilities and manage all event’s details

Ensure compliance with insurance, legal, health and safety obligations

Specify staff requirements and coordinate their activities

Cooperate with marketing and PR to promote and publicize event

Proactively handle any arising issues and troubleshoot any emerging problems on the event day

Conduct pre- and post – event evaluations and report on outcomes Customer Service Agent in Postpaid department at Mobinil 2015

Maintaining a positive, empathetic and professional attitude toward customers at all times.

Responding promptly to customer inquiries.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Keeping records of customer interactions, transactions, comments and complaints.

Communicating and coordinating with colleagues as necessary.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support. Inbound Travel Specialist at Thomas Cook 2013

Arrange travel for business and vacation customers

Determine customers’ needs and preferences, such as schedules and costs

Plan and arrange tour packages, excursions, and day trips

Find fare and schedule information

Calculate total travel costs

Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions

Tell clients about what their trip will be like, including giving details on required documents, such as passports or visas

Give advice about local weather conditions, customs, and attractions

Make alternative booking arrangements if changes arise before or during the trip EDUCATION

College Graduated from Ain Shams University 2012-2017 Bachelor Degree in Faculty of Commerce French Section (DGCI) Human Resources Management Department DUM 1 (Diplôme Universitaire de Management 1)

High school Graduated from Notre Dame De La Délivrande Héliopolis, Cairo 2001-2012 Thanawya Amma, Literature Section, 93.3 %

Graduated from Notre Dame des Apotres – El Zaytoun 1999- 2001

DIPLOMAS

Diplôme C1 DFP (Diplôme de Français Professionnel – Chambre de 2013-2014

Commerce International à Paris)

MESE certified هيئة البورصة المصرية

2012-2013

Diplôme B1 DFP (Diplôme de Français Professionnel – Chambre de 2011-2012

Commerce International à Paris)

COURSES

Corporate Social Responsibility (CSR) course at education for employment center (EFE) 2017 PERSONAL DETAILS

Born 25/09/1993

Citizenship: Egyptian

Address: 59th Farid Semeka El Hegaz Square Heliopolis Status: Single

Gender: Female

LANGUAGES

Arabic: Native language

French: Excellent Written & Spoken “Delf Certified” English: Very Good Written & Spoken

OTHER

Very Good presentation skill

Good planning abilities

Good communication skills

Very Good at MS Word, MS Power Point, Excel

Excellent internet user, MS windows XP, Vista and windows REFERENCES AVAILABLE UPON REQUEST

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