business development and operation manager.

Tarek Magdy Mahmoud

Mobile: 010********

E-mail:*****.*******.*****@*****.***

*** ****** *** **** ******* El Haram, Gizah, Egypt.

OBJECTIVE

Seeking a challenging career in a dynamic organization where I can utilize my academic background and improve my experience and skills.

I was able to gain the experiences of two different industries and cultures (Telecommunication and Banking), and I believe that this is what will make me flexible enough to interact positively and speedily with any kind of working communities.

EDUCATION

2006-2010 AkhbarElyoum Academy Cairo, Egypt

Faculty of Commerce, Accounting Dept.

Major: English.

Grade: Good.

SKILLS

Computer Skills:

Excellent Knowledge of Microsoft office package.

International Computer Driving

Language Skills:

Native language Arabic.

Excellent command of both written and spoken English (AUC certificate – level 11).

Personal Skills:

Leader ship capabilities.

Sociable.

Ability to work under pressure.

Multi tasks.

High performance in team work.

Ability to resolve conflicts, to troubleshoot issues.

Creative thinker & self-motivated.

Dependable.

Fast Learner.

Leadership skills:

Ability to motivate employees.

Ability to lead improvement initiatives.

Coaching experience.

Soft Skills:

Customer service skills.

Communication skills.

Presentation skills.

EXPERIENCE

Feb 2018 till now at ((sprouts for fresh herbs)) as business development and operation manager.

Ensure the growth of the current business.

Improve customer satisfaction by providing the required products, services, quality and on time supply.

Proper negotiation to increase the company`s market Share, whether currant customers or potential customers.

Impalement customer satisfaction procedures.

Initiate market trends and needs.

Assist in the pricing protocol.

Nov 2017 till Feb 2018 at ((Vapulus payment solutions)) as business development Supervisor.

Set and develop business plans to achieve sales target.

Monitoring& provide required coaching to the entire sales team to exceed the planned productivity.

Effective side by side with sales team to ensure following of company policy and procedures and the agreed sales scripts.

Monthly, Quarterly and annually MIS reports to the top management.

Oct 2016 till Oct 2017 at ((EBLA Systems Qatar)) as a Sales and customer support.

Achieve monthly targets.

Providing our customers with more solution.

Responsible to negotiate with customer.

Handle our customer issues with the company.

June 2015 till June 2016 at Arab bank as a Customer service and Sales representative.

Handle all customer requests

Achieve monthly target ( Assets & Liabilities )

Responsible for Debit and Credit card`s materials

Adhere to customer satisfaction standards and service indicators.

Jan 2015 till May2015 at global financial service ( Investment Advisor )

Handle all customer inquire

Providing them with the profitable investment

Providing them with advices when they faces any problem

June 2014 till Dec2014 at Cairo for petroleum services ( project manager )

Responsible for all project

Responsible for employee performance

Handle all customers inquire

Responsible for the costs and revenue

Reporting every day to the owner about the daily revenue and expenses and providing him with the stock quantity and price for the stock

August 2011- March 2014 worked at CIB Bank (Commercial International Bank) (Customer service)

Handle all customers inquire within required time frame while maintaining courtesy and professionalism.

Ensure compliance of calls resolution with appropriate policies and procedures.

Adhere to customer satisfaction standards and service indicators.

Maintaining up-to-date knowledge of products and services features and its related procedures.

Stick to punctuality, productivity, positive attitude, team building, and team spirit standards.

Provide coaching, monitoring, feedback to agents on gaps in skills and knowledge as needed.

Assist in conducting assessment of agents’ performance.

Ability of being delegated as Supervisors.

Handle all customer requests

Achieve monthly target ( Assets & Liabilities )

Responsible for Debit and Credit card`s materials

Adhere to customer satisfaction standards and service indicators.

October 2010-July 2011 worked at Wasla Company for network solutions

Technical support, sales, collection and customer service representative

BANKING COURSES

Anti-money laundry course (CBE).

CIB banking operation course.

INTERESTS

Football, swimming, reading and traveling.

PERSONAL INFORMATION

Date of Birth: 2/15/1990.

Marital Status: Single.

Military Status: Exempted.

* References are available upon request.

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