Payroll & Office Administrator

Johanna Garcia Stomel, CPP

Celina, OH ***** 602-***-****

www.linkedin.com/in/jostomel **.*********@*****.***

Office & Payroll Administrator

Meticulous & Detail-Oriented Expert Who Learns Quickly

Recognized As Subject Matter Expert & Mentor

Experienced and skilled professional who successfully manages multiple projects simultaneously. Effective communicator with project management experience with for profit and non-profit organizations. Skilled in social media, Microsoft Office, Adobe Photoshop and ADP RUN software. Trusted with confidential client records and data analysis. Extensive experience in customer service, including client satisfaction, conflict resolution, creating solutions and troubleshooting. Confident mentor in a team environment and provide event life-cycle coordination and execution for gatherings of over 4K attendees. Expertise in:

Project Management Customer Service Payroll Set Up & Processing

Multi-State Tax Jurisdictions Ohio State Locals

Education & Certifications

Human Resources Certificate, Wright State University Lake Campus, Celina, OH, projected completion: 2021

Certified Payroll Professional (CPP), American Payroll Association San Antonio, TX, 2016 – 2021

Fundamental Payroll Certification (FPC), American Payroll Association, San Antonio, TX, 2013 – 2016

Visual Communications Certificate, University of Phoenix, Online

Project Management Certificate, University of Phoenix, Online

Bachelor of Science (BS), Electronic Media, Emphasis: Production, Minor: Photography, Northern Arizona University, Flagstaff, AZ

Professional Experience

AUTOMATIC DATA PROCESSING, INC. SMALL BUSINESS SERVICES, Celina, OH 2013 – 2018

Implementation Specialist II

Reviewed payroll accounts for accuracy prior to starting service with ADP for payroll and taxes.

oWorked with business from ranging from 1 to 400+ employees

oSimple to complex payroll (multiple deductions, garnishments, Taxes)

oIndustries: Healthcare, Manufacturing, Professional Services, Restaurants, Sole Prop, LLC’s, S-Corps

Made sure account information was correct and accurate by working with internal clients (sales) to resolve issues with accounts, as well as teaching about different types of documents needed.

Established consistency by creating original Quality Control Template for use in reviewing accounts.

Recognized as a subject matter expert on time management and resource use; Presented to colleagues on the subject.

Mentored co-workers by providing payroll and tax knowledge regarding various state jurisdictions.

Participated in retirement of EasyPay platform by moving clients over to RUN platform and ensuring information transfer was completed timely and accurately.

Served as part of conversion team for several acquisitions of small accounting firms by working with assigned voice Implementation Specialists to ensure client satisfaction.

Johanna Garcia Stomel, CPP **.*********@*****.*** Page Two

AUTOMATIC DATA PROCESSING, INC. SMALL BUSINESS SERVICES (con’t)

Awarded Quality Control Productivity MVP for September 2017 and Quality Control Overall MVP for November 2017.

UNIVERSITY OF PHOENIX, WEST MARKET, Phoenix, AZ 2008 – 2013

Academic Counselor Apollo Group, Inc.

Managed and provided academic advisement for new and continuing students throughout academic program, ensuring completion of program.

Worked as leader with enrollment counselors and financial advisors, guiding students through all aspects of participation in university.

Maintained compliance with academic and financial regulations by serving as liaison between student and university regarding policies and procedures.

Earned Employee of the Quarter – Midwest Market for fourth quarter, 2010 for positive student surveys and above-average retention rates.

COX COMMUNICATIONS, Phoenix, AZ 2005 – 2008

EasyPay Coordinator 2007-2008

Kept accounts accurate by processing and maintaining customers, reviewing fraud reports, and processing name changes and account deactivation due to death.

Technical Support 2005-2008

Provided customer phone troubleshooting regarding video, telephone or high-speed internet service issues, maintaining services.

Received Employee of the Quarter award for first quarter, 2006.

Community Activities

Volunteer, Phoenix Comic Fest (formally Phoenix Comic Con), Phoenix, AZ, 2012 – 2015

Pop Culture Convention

Event Staff for Costuming Department

Fashion Show Coordinator, 2013 - 2014

Stage Manager for Talk Nerdy To Me: A Byte of Burlesque show, 2013 - 2015

Member, Society for Creative Anachronism (SCA), AZ and OH, 1999 – Present

Medieval and Renaissance reenactment group

Active on local and regional level, organizing events with live entertainment, dinner, arts and fighting activities

Active in embroidery, costuming, calligraphy and illumination

President of Flagstaff, Arizona Chapter, 2003 – 2004

Currently President of Mercer / Auglaize / Allen Counties, Ohio Chapter

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