NANDHINI.P

D Block No.* Kabali Garden, Mylapore, Chennai -4

Mobile: +91-909**-***** Email: ac5fa5@r.postjobfree.com

PROFESSIONAL OBJECTIVE

To secure a challenging position where I can effectively contribute my skills as possessing competent Conceptual Skills and to develop and upgrade industrial knowledge to grow in the corporate world.

ACADEMIC QUALIFICATION

B.Com in Justice Basheer Ahmed Sayeed Women’s College, Teynampet, Chennai (2012-2015) with 69% aggregate

HSC in Lady Sivaswamy Girls Higher Secondary School, Mylapore, Chennai (2011-2012) with 85% aggregate

SSLC in Lady Sivaswamy Girls Higher Secondary School, Mylapore, Chennai (2010) with 74% aggregate

PROFESSIONAL EXPERIENCE

Aug 2015 - Jun 2016

Desktop Executive

Move Offshore

Nov 2016 – Feb 2017

Telesales Associate

Cavin care

HIGHLIGHTS

Very Good verbal / written communication in English.

Flexible and committed to the requirements of the role.

Share knowledge by means of training and discussions within the team.

Positive attitude and good team player.

Easily establishes rapport with clients and co-workers.

Goal-oriented, socially well-adjusted individual who is comfortable working alone and as an integral part of a competent team.

Ability to function in congruence with the organizations’ objectives.

Performed Endeavors on Process development and Support procedures.

Performed training sessions for the new joinees.

Having good people management and interpersonal skills.

RESPONSIBILITIES & ACTIVITIES

Application Worked:

MS Excel 2007

MS Word

MS Outlook

Internet explorer

Responsibilities & Activities : Move Off shore

Processing projects which has been received via E-mail from customers

Raising queries arising out of projects via mails and getting it resolved on priority basis.

To ensure client communications are handled with utmost care and all the problems/issues pending, being addressed.

Turnaround Time: Processing of at least 99.99% of all transactions within specified turnaround as per the SLA.

Update the internal tracking sheet regularly during the day and make sure latest status is updated.

Constantly monitor pending activities and escalate long pending activities/issues.

Allocate and supervise work to ensure maximum productivity.

Adhere to the information security policies of the organization.

Weekly allocation report associate wise and send it to the supervisor review.

Handling customer escalation emails.

ACHIEVEMENTS

Best Performance Award

Client appreciation received for best performance in handling all the process queries.

PERSONAL DETAILS

Date of Birth

22nd June, 1994

Nationality

Indian

Religion

Hindu

Marital Status

Married

Gender

Female

Languages Known

English and Tamil

DECLARATION

I hereby declare that all the information given by me is correct to the best of my knowledge.

DATE: SIGNATURE

PLACE: Chennai (P.Nandhini)

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