Customer Service Security

TAO GROUP **** S Las Vegas Blvd, Las Vegas, NV ***09

Security Host 01/2018 - Present 702-***-****

●Provide extraordinary customer service, hospitality, & safety services while maintaining strong integrity.

●Ensure overall protection of company assets, guests, employees, and personal property

●Secure security transports for executives and VIPs; surveillance investigations

●Manage venue, pool, dayclub/nightclub, restaurant, and entertainment events.

●Train, mentor, and educate all associates on deterrence; report writing, protect assets

PENN NATIONAL GAMING, INC.TROPICANA CASINO & RESORTS

3801 South Las Vegas Boulevard, Las Vegas, NV 89109

Security Officer: 04/2015 – 07/2017 702-***-****; Eric Emorid

●Manage facility and safety hazards, detain violators

●Prepare routine standardized reports, patrol premises, and provide escorts as necessary

●Secure security transports for executives and VIPs; surveillance investigations

●Provide email/memo announcements and letters to customers and employees/staff

●Protect assets, investigate potential account abuse, resolve, manage, and provide customer service

●Approve transactions, assist with balancing issues and verifications of cash outages

●Securely manage ATM stations; Monitor accuracy of Monetary Instrument Log

GOOGLE PROJECT/TELUS INTERNATIONAL

S. Decatur Blvd, LAS VEGAS, NV 89104

Tech Support: 04/2015 - 07/2017

●Work with engineers, QA personnel, product managers to lead investigation and resolutions.

●Understand components of web sites, apps and backend about the causes of issues affecting customers.

●Provide answers, identify issues; research answers; guide with corrective steps providing customer service.

●Improve system performances by recommending changes, writing, and maintaining documentation.

●Participate in development of training programs, recommend instructional language.

●Accommodate disabilities by recommending devices and techniques

DEPARTMENT OF HOMELAND SECURITY 131 N. Dearborn CHICAGO, IL

USCIS Lockbox Processor: 8/2012 – 4/2015 312-***-****; Noel Hammond

●Surveillance, safe mail, Quality Assurance, extractions against potential terrorism

●Verify legal status, manage database, monitor and administer reports.

●Create ideas to improve training and accuracy, writing and maintaining documents

●Evaluate quality, training, education, and performance, make classification determinations

●Improve system performances by identifying problems and recommending changes

●Increase job knowledge by participating and training in educational opportunities

●Provide email/memo announcements and letters to customers and employees/staff

MACY’S 111 N State St, Chicago, IL 60602

Human Resources Assistant: 03/2012 – 08/2012 Cynthia Wilford 312-***-****

●Receive/distribute mail, maintain records, report, and perform post audits; maintain files

●Advise placement, requirements, transfers, eligibility determinations, initial employment

●Prepare, distribute, analyze, and evaluate vacancy announcements to determine basic eligibility

●Interview supervisors, employees, and research pertinent regulations to gain info relative to positions

●Provide email/memo announcements and letters to customers and employees/staff

WOODFOREST NATIONAL BANK 1730 E Jackson St Macomb, IL 61455

Bank Teller 05/2010 - 02/2012 Maureen Rockhold 309-***-****

●Process transactions; adherence to bank policies and regulations such as cashing checks, deposits, withdrawals, loan payments, cash advances, transfers, and monetary instruments.

●Cash and vault balancing; order cash, cards, checks, supplies; complete logs, reports, audits, service ATMs

●Addresses customer questions and concerns by phone, in person; file disputes or refer to appropriate internal resources for resolutions as appropriate.

●Achieve personal sales and referral goals by identifying, marketing, and cross-selling bank products and services

SKILLS: MS Office Suite; MAC/PC expert; Adobe Suite, Quark Xpress; 65 WPM/10 Key, data entry, Opex

Nevada Gaming Registration 04/01/2020

Unarmed Security Card ID: 6059153 Exp 03/07/2021; Alcohol Beverage Card: 201-***-**** Exp 04/28/2019

Resident Producer Health, Life: 3253978 Exp 08/01/2020

EDUCATION

WESTERN ILLINOIS UNIVERSITY 01/2006 - 05/2010: BS: Major/Political Science Minor/Biology

ANTHEM INSTITUTE 09/2001 - 06/2003: DIPLOMA: Multimedia/Graphic Design

LAWRENCE CENTRAL HIGH SCHOOL CLASS OF 2000; INDIANAPOLIS, IN 46226 HS Diploma

LEADERSHIP

KAPPA ALPHA PSI FRATERNITY, INC. 11/2008 - Present Zeta Mu Chapter: Keeper of Records/Historian

●Achieved donation goals for St. Jude’s Volunteered community charities, street cleanup

●Resolved the fraternity’s academic suspension while serving as the undergrad Polemarch/President

●Improved academics, setting standards after winning “Most Improved Organization of the Year.”

●Collaborations to train and educate Harrison Family Services Foundation

P.R.I.M.E. PRIDE and RESPONSIBILITY IN MY ENVIRONMENT Youth Counselor: 9/2007 – 5/ 2010

●Supervise youth in projects to make the community better

●Provide youth with education, community service, and recreational activities to develop socially responsible young adults

WESTERN ILLINOIS UNIVERSITY

Building Services & Events’ Operations Security Student Supervisor: 8/2007 – 8/2010

●Coordinate programs for group visits, campus tours, office responses to general inquiries

●Manage and facilitate efficient communications, routine procedures and regulations for the team

●Act as a liaison to all departments on security measures, procedures, and needs

●Oversee methods of obtaining and integrating effective team initiatives in security and hospitality

●Foster student/peer/team relationships and develop cooperative projects within activities

●Analyze, interpret, organize, plan, and create for the hospitality of events and student groups

●Secure facility, admin student activities, guest services, hospitality, and ensure safety of events

●Audio/Video coordinator, manage equipment logistics of operations for concerts and meetings

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