Customer Service Sales

**** ****** **** • HOUSTON, TX *****

PHONE 832-***-**** • E-MAIL ***************@*****.***

CRYSTAL MCGOWEN

PROFESSIONAL PROFILE

Highly organized analytical professional with superior goal setting, decision-making, and problem solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.

PROFESSIONAL EXPERIENCE

November 2017 – Present United States Postal Service – Houston, TX

City Carrier Assistant

Route or case mail in sequence of delivery along an established route

Withdraw mail from the distribution case and preparing it so that the it can be efficiently delivered

Prepare and separate all classes of mail to be carried by truck to relay boxes along a delivery route

Handle undeliverable mail following established procedures

Deliver mail by foot or vehicle, pick up mail from relay boxes, and collect mail from street letter boxes and accepting letters from customers for mailing

Use portable electronic scanner as instructed

Deposit in the post office mail on the route upon returning from the route

Check mailing cards from advertisers and change of address cards and other postal forms

August 2015 – August 2017 Floworks International – Houston, TX

Export Compliance Coordinator

Ran compliance report for all clients listed in company file and daily report for all log shipments

Classified all material being processed with correct HTC and ECCN

Contacted suppliers if documents submitted were missing compliance data prior to release for shipping

Released material for processing, coordinated booking details and provided final ETA to clients

Followed up with suppliers on pending documents for cargo missing detailed description

May 2013 – August 2015 Panalpina World Transport – Houston, TX

Ocean Export Customer Service Agent

Received and validated customer orders

Answered all customer inquiries in accordance with the Customer Service Policy standards

Increased customer satisfaction and business share through proactive and regular contact

Established customer communication preference including, phone, e-mail, fax, visit

Handled and managed all customer contact, at file level, regarding exceptions

Served as a liaison between document processing and customer regarding all shipment details

Provided accurate job costing forecast

Assisted sales in compiling quotes by providing rates, and tariffs

Worked with sales on account implementation, ensuring a smooth transition from Sales to Operations

August 2011 – April 2013 Express Jet Airlines – Houston, TX

Document Intake Clerk

Maintained department records, opens dates, sorts, or distribute mail

Handled files, or logs including filing, faxing, making copies, updating, and tracking files

Handled office supply inventory, file validation and scanning

April 2009 – July 2011 Doc2-E-File – Houston, TX

Document Processor

Compiled, sorted and verified the accuracy of data before it was entered using keyboards or scanners

Inputted, retrieved, updated, and deleted information using computerized databases

Processed hospital records, contracts, financial statements and invoices

Sorted, opened, logged, and distributed incoming mail to staff

Handled file validation and document controlling

EDUCATION

December 2014 Houston Community College Houston, TX

Major: General Studies

ADDITIONAL SKILLS & COMPETENCIES

Microsoft Word

PowerPoint

Excel

Access

Adobe

Outlook

SAP

Intrac

FOS

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