Customer Service Executive

EDWARDHAMPSON

PO BOX ****, LAKELAND, FL ***** 863-***-****, **********@*****.***

OBJECTIVE

Lead a team as a distribution executive to achieve financial objectives and to grow the business, develop leaders and associates to achieve company goals. Exceed customer expectations, while maintaining a safe and compliant culture in the organization.

PROFEESIONAL SKILLS

Robust ability to communicate thoughts and ideas in a constructive manner, both to employees, peers and customers

Ability to think strategically in order to predict outcomes and solutions

Strong business planner that understands involvement of teams to achieve success

Focused desire to obtain a high standard of performance and achieve goals

Able to determine qualities in others that maximizes and utilizes individual potential

Spent my career on the leader who is called on to fix distribution centers, mentor new DC leaders throughout the country

Integrity is a must in any working relationship

Honesty is a key element to success

Inclusivity brings everyone to the table

Strong sense of urgency

EXPERIENCE

10/1/2008 TO 9/1/2017 McLane/MBM Rocky Mount, NC

EXECUTIVE DIRECTOR OF OPERATIONS

Responsible for multiple DC’s within geographical regions with US. Lead 8 to 20 General Managers and Regional Directors from 1 billion to 3 billion in gross revenue/sales over the last 10 years. Business Plans developed in all DC’s and rolled up to achieve expense reductions, revenue enhancements, associate development goals, exceed customer and company KPI’s and achieve safety goals by DC and division.

Reduced turnover as division through training, recognition, and action plans around associate surveys. We reduced driver turnover from 50% to 21% in 3 years.

Exceeded financial operating costs as a division 7 years in a row and reduced expenses by 50 million dollars.

Developed in excess of 12 Regional Directors to Executive Directors, GM’s to Regional Directors, and Managers to GM’s over the last 10 years. Mentored new Executive Directors, Regional Directors and GM’s

Spent 2017 acquiring a new DC in Atlanta from Reinhardt Foodservice and converted workforce and assets into McLane DC without interruption to new associates and customers. Included /boarded 125 new associates, management team and 500+ customers.

2010 ran the operations acquisition of CARLS – 2 new DC centers and folded them into our company. In 2013 responsible for acquiring and of three Jack in box centers in SO. Cal, Arizona and Texas into our division. These additional DC’s added over 1 million cases into network a week. In addition, we boarded over 1000 new associates

Implemented national weekly training for all Distribution GM’s, Warehouse managers, Transportation Managers and all supervisors. We averaged over 5000 participants the last three years.

Implemented and Rolled out Smith System defensive driver training in 2009 into 35 Distribution Centers in US. Saw impact in accident reduction rates and dollars. After 2012 we saw a reduction of over $750k in reduction of dollars spent to claims and parking lot accidents reduced by 50%. We certified 100 internal driver’s coaches across the US to train 1500+ of the driver peers. In 2016/2017 rolled out drive cam to all DC’s company wide.

Increased revenue via aggressive regionalized backhaul profitability by partnering all Distribution Centers to work together to pick up different chains product – increased revenue by 4 million dollars a year by gaining better utilization of empty routes to increase.

Chaired and partnered with Human Resources, Safety and Operations to complete the following significant programs. On-boarding of new drivers from a 28 day process to 7 day process to help drive retention of new drivers to board into the company. In addition, we started identifying and added additional training to

“high performers” in the management and supervisory ranks to develop company -wide future promotable candidates. Candidates were assigned projects to complete to present to executive leaders and shareholders.

Was responsible for adding voice selection to 15 DC’s from 2008 to 2011 and LMS or labor management systems to 10 DC’s. Voice implementation payback was less than 8 months of ROI due to savings in labor, shrink, redelivery costs reduction and labor savings or productivity gains. 6/1/2006 TO 9/1/2008 MBM Rocky Mount, NC

REG. DIR. OF OPERATIONS

Lead 8 Southeast DC’s in GA/AL/FL

Developed supervisory skills program that focused on core competencies that focused on transportation, warehousing, inventory control and customer service.

Focused region to enhance profitable revenue streams together to partner increasing backhaul dollars by 3 million dollars in FY 2007.

Focused on transportation route reductions throughout Southeast region to eliminate mileages and out of route mileage. My region implemented cross dock strategies to consolidate routes to effectively save 10,000 miles a week and a 750k saving in on year in equipment, fuel, driver labor costs. 9/1/2003 TO 6/1/2006 MBM Cordele, GA/LAKELAND, FL

DISTRIBUTION GENERAL MNG.

Opened up new DC in 9/2003 as the GM in Cordele, GA and hired over 100 drivers, warehousemen and staff.

Transferred 6/2005 to Lakeland FL to turnaround underperforming Distribution Center and reduced expenses and ran the lowest CPP in the country.

Promoted both of my OPS Managers to GM in both DC’s.

Developed Lead employee program to assist hourly associates to successful supervisors within DC

Strong operational/leadership/financial skills in warehousing, transportation, customer service, inventory control and QA.

EDUCATION

1982 TO 1985

College of Lake County, NIU, Lake Forest

College

Grayslake, IL, DeKalb, IL, Lake

Forest, IL

AA

Contact this candidate