Director of Operations

DIRECTOR OF OPERATIONS

QUALIFICATIONS PROFILE

Goal-driven and performance-focused professional with extensive experience in operations and project management; complemented with proven track record in successfully enhancing processes and overseeing business initiatives. Expert at managing operational solutions; addressing staff and client needs and concerns; identifying and resolving various issues; generating cost savings; and building cross-functional teams to ensure organizational growth, customer satisfaction, and positive outcomes. Armed with excellent communication and interpersonal skills in establishing strong relationships and productive alliances with key stakeholders, clients, management, and other professional of all levels.

CORE COMPETENCIES

Forecasting and Budget Administration

Profit and Loss (P&L) Responsibilities

Labor Resource Management

Financial Data Analysis

Talent Acquisition

Public Speaking

Contract Negotiation

Organizational Leadership

Staff Training and Development

Regulatory and Standard Compliance

PROFESSIONAL EXPERIENCE

Nelson § Seattle, WA

Director of Operations, Northwest Region Jun 2016–Present

Provide strategic management on Seattle office’s business operations in conjunction with managing principal

Oversee overall recruitment initiatives such as handling new applicants, facilitating interviews, preparing offer packages, presenting and negotiating all offers, and onboarding new staff

Maintain active collaboration with studio directors regarding project financial performance in strict compliance with company operations policies and procedures while building and managing client relationships

Drive efforts in enabling profit and loss (P&L) meet financial objectives as well as in developing annual budget, strategic plans, and revenue targets

Coordinate with chief operating officer (COO) and the Executive Team in conducting monthly business review

Efficiently execute staff utilization and work backlog assessment, labor resource management, staff requirements and performance metrics analysis, staff promotions, and salary reviews

Served as driving force in successfully leading operations of merging two offices with unique and separate office space, cultures, staff, and market types in a local merge in close collaboration with the Executive Team to complete the 12-month merger transition with minimal impact to teammates and ongoing projects. Culminated in co-location of the two offices into new corporate office space

IA Interior Architects § Seattle, WA

Director of Operations Nov 2007–Jun 2016

Created monthly financial executive summary reports; facilitated staff training and supervision; and implemented project management including identifying project fees, administering budget, and preparing schedules and contracts

Led the development of a user-friendly labor resource planning database application to provide staffing needs and recommendations for team realignment

Played a vital role in enhancing recruitment operations, thus enabling successful negotiation with over 60 new hires

EARLIER CAREER

NBBJ § Seattle, WA

Senior Associate

NOTABLE CLIENTS

Weyerhaeuser Headquarters (HQ), Seattle, WA, USA

Project Manager, Furniture, Fixture, and Equipment (FF&E)

Amazon.com HQ Campus, Seattle, WA, USA

Project Coordinator, FF&E

Westlake Union Center, Seattle, WA, USA

Project Manager

King County Library Systems, Seattle, WA, USA

Project Manager

Procter & Gamble, Issaquah, WA, USA

Project Manager

ADP Lynnwood Branch, Lynnwood, WA, USA

Project Manager

Samsung Human-Tech Research Institute, Suwon, South Korea

Lead Interior Designer

918 Stewart Building Lobby, Schnitzer West, Seattle, WA, USA

Project Manager and Designer, FF&E

Davis Wright Tremaine, Seattle, WA, USA

Process Leader, FF&E

Amgen Inc., Seattle, WA, USA

Process Leader, FF&E

Davis Wright Tremaine, Seattle, WA, USA

Process Leader, FF&E

Vulcan Inc. HQ TI, Seattle, WA, USA

Interior Designer, FF&E

University of Washington/Cascadia Community College, Bothell, WA, USA

Project Manager and Interior Designer, FF&E

United States Federal Courthouse, Seattle, WA, USA

Data Management Specialist

University of Rochester Medical Center, Ambulatory Care Center, Rochester, NY, USA

Process Leader, FF&E

Russell Investments, Tacoma, WA, USA

Space Planner

Seafirst Bank, Seattle, WA, USA

Project Manager and Space Planner (Fifth Avenue Plaza Renovation)

EDUCATION

Coursework in Interior Design

Interior Design Institute (accredited by Foundation for Interior Design Education), Denver, CO, USA

CERTIFICATIONS

National Council for Interior Design Qualification (NCIDQ) Certification

PSMJ Project Management Bootcamp Certification

AFFILIATIONS

International Interior Design Association (IIDA) Northern Pacific Chapter (NPC)

Past Presidents’ Council (2008–Present) Board of Directors: Immediate Past President (2007–2008), President (2006–2007), President-Elect (2005–2006), and Vice President of Chapter Forums (2004–2005)

AWARD

IIDA-NPC Leadership Award

ACTIVITIES

Volunteer Class Instructor (2012–Present), House of Hope – Momma’s Hands, North Bend, WA

TECHNICAL SKILLS

Microsoft Office Applications (Word, Excel, Access, Project, and PowerPoint) Adobe Creative Suite

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