Customer Service Active Directory
Resume:
CURRICULUM VITAE
Mandla Tshabalala
PERSONAL DETAILS
Title Mr
Surname Tshabalala
First names Mandla Godfrey
Gender Male
Identity Number 851***-****-***
Nationality South African
Marital Status Single
Languages English, Sotho, and Zulu
Driver's License Code C1 with PDp (own car)
Address 1977 Ubuntu Street
Palm Ridge Ext.1, katlehong 1458
Contact details 073-***-**** / 083-***-****
******@*******.**.**
HISTORY OF EMPLOYMENT
DSV Global and Logistic Company
T –systems Migration Project
Helpdesk Engineer
06/2017-30/03/2018(contract)
Duties/Responsibilities
Responsible for creating new users, terminating user access, monitoring and managing users Add and remove users by using active directory and install Printer drivers on client equipment
Maintaining all Microsoft operating systems XP/win 7enterprise/Win10
Joining all PC’s to Domain
Provide onsite and remote support to end-users
Troubleshooting internet problems and installing internet solutions for Clients
Troubleshooting network cable problems, installation of routers, switches, wireless AP,OPS and server 2012 R2
Assisting clients with Outlook 2010/2013 errors and printer issues
Providing 2nd level Support (Application)
Assist Systems Engineers/Administrators with software deployment and updates identifying and resolving Hardware faults
Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications
Eliminating risks associated with hardware or software matters before causing major damage.
CEB Maintenance pty (LTD)
Customer Engineer
08/2016 – 31/10/2016
Duties/Responsibilities
Maintaining PC based Point-of-Sale(Pos) systems
Install and configure appropriate software and functions according to specification
Installations of NCR,IBM,HP Terminal systems
Resolving IP configurations on Linux windows server,XP,2003, 2007 machines
Perform field work, including repairs of desktop hardware (including peripheral devices) and software
Reloading images on a machine using ghost software
Troubleshooting Pos systems using remote control or VNC application, command prompt, ping command over a network
Identify computer or network equipment shortages and place orders
Check computer hardware (HDD, Mouse keyboards etc.)to ensure functionality
Maintain customer service level, monitor for problems taking immediate action where possible and escalating when required
Use all available resources to resolve or escalate appropriately.
Transnet Freight Rail - RME
Technical Worker
November 2014 – April 2016
Responsibilities
Assist senior staff in erecting of apparatus cases
Construction and installation of points machines
Erecting and aligning of signals
Planting concrete equipment
Prepare cable trenches to specification
General signaling installation
Backfill and tampering of trenches
EOH Training Solution
System Support
11/2013 – October 2014
Duties/Responsibilities
Installs, configures, and optimizes operating systems
Diagnostic of desktop, applications, networking and infrastructure issues
Experience of supporting a wide and varied client base
Provides technical support and advice to systems administrators
Monitors the performance of systems, services and the network
Performs in-depth technical advisement and problem resolution on all local area network (LAN) problems.
Responsible for supporting windows XP/Vista/7/office2003and2007, window server, small business server 2003/2008, Active Directory management Exchange 2003/2007
Advises users especially in area of specialties
Transnet Freight Rail - RME
Technical Worker
October 2012 – May 2013
Responsibilities
Replacing of old slippers
Boxing of ballast
Inspecting tools before use
Samsung Electronics CO. LTD
Spacpeck Sales and Marketing
Onsite Technician and Sales Consultant
05/2011 – 09/2012
Duties/Responsibilities
Troubleshoot and fix software problems on laptops.
Formatting hard drives, restoring Operating systems files and data backup
Troubleshoot and fix printers
Sell Samsung laptops, Printers
Merchandise laptops, printers, hard drives and monitors
Advising customers on buying computers, printers, monitors and hard drives
Data capturing and Compile reports
Hewlett Packard (HP)
Spacpeck Sales and Marketing
Onsite Technician, sales consultant
10/2010 – 05/2011
Duties/Responsibilities
Troubleshoot and fix software problems on laptops.
Formatting hard drives, restoring Operating systems files and data backup
Troubleshoot and fix printers.
Sell HP laptops, Printers
Merchandise laptops, printers, hard drives and monitors
Advising customers on buying computers, printers, monitors and hard drives
Data capturing and compile reports
Boston City Campus (JHB)
System Development
03/2009 – 03/2010
Disciplines
Procedural Programming
Object Oriented Programming
Fourth Generation language Programming
Website Development, Multimedia
Electronic commerce
EDUCATIONAL QUALIFICATIONS
2005 Grade12 Mosiua Lekota Secondary School
TERTIARY QUALIFICATIONS
Central Johannesburg College
2006 PC Engineering A+
2006 Network Essential N+
2006 International Computer Driving Licence (ICDL)
EOH TRAINING AND SOLUTIONS
2014 System Support Certificates level 5
BOSTON CITY COMPUS
2009 System Development Certificates level 5
NOSA
2016 SHE Representantitive certificates
KEY SKILLS AND COMPETENCIES
Administrative and Time Management
Willing to work flexible schedules/shifts
Effective customer service skills
Excellent customer facing, communication and report building Skills
Interpersonal skills
Client/Server Models
Maintenance & repair Software Installs
LAN Connectivity and Problem Diagnosis
REFERENCES
Name Zwelethu Tshoba
Company DSV South Africa (PTY) LTD
Position Advisor, Supply Chain Innovation
Contact Number +27-11-387-****
(Mobile) +27-78-135-****
Name Handrick Flok
Company CEB Maintenance
Position Support Administrator
Contact Number 011-*******
Name Andile Mnisi
Company EOH Training Solutions
Position System Support Technician
Contact Number (011-****-***
Contact this candidate