Customer Service Sales
Resume:
John T. Marcarello
Powell, OH *3065
740-***-**** (H) 614-***-**** (C)
***********@*****.***
EDUCATION: OHIO STATE UNIVERSITY Columbus, Ohio BS/BA
DUAL MAJOR: TRANSPORTATION & LOGISTICS and PRODUCTION MANAGEMENT
Active Licensed Health and Life, Ohio Department of Insurance #796896
Qualifications:
Significant experience in transportation, brokerage, production, and sales. Communicates exceptionally well both with business associates and customers.
Professional Experience:
Universal Protection Services
High Rise Lead Security Columbus, OH April 2014 to Present
Computer Surveillance and Observation of major high rise building in Columbus, OH.
Lap Top w/ Main Frame – Windows, Word, Excel, C-Cure Excure System, Otis elevators computer screening, Google chrome email. 9 computer surveillance screens.
Provides exceptional customer service by ensuring a safe and secure environment.
Initiates, conducts and closes all internal and external investigations.
Conducts asset protection activities and audits in accordance with customer’s procedures.
Ensures that activities are in compliance with state and local statutes.
Acts professionally with integrity, honesty, and according to company values.
Maintains relationships with Columbus law enforcement.
Identifies those who violate parking policies with the Facility Manager.
Performs all responsibilities to achieve individual and building goals.
Supports management as supervisor when needed, also any unusual activity using the various excel reporting methods.
Follows Johnson Controls Fire Procedures in high rise control policies.
CPR and AED certified.
FreighTaxi.com Powell, OH July 2011 to September 2016
Owner operator and Founder of www.FreighTaxi.com Sole Proprietorship
Movement of hot, expedited goods, services, freight.
Experienced in expediting with Japanese and American automotive manufacturing.
Sales, logistics, import/export, dealing with supply chain and manufacturing.
Schedule and/or reschedule delivery appointments for all loads
Maintain customer profile information within Excel.
Accept or decline loads based on equipment, and cost.
Validate all load data prior to marking loads delivered, for accounting purposes
Dispatch drivers to shipper in accordance with established procedures
Communicate with drivers and shipping personnel to ensure trucks are properly loaded
Update sales on problem loads, and what actions you are, or have taken
Monitor daily planograms, pick-ups and deliveries for stocking shelfs for Kroger’s
Boehringer Ingelheim Columbus, OH January 2013-January 2014
Technician Flow Line One
Production of Pharmaceuticals
Inventory Control - SAP
Use of RF gun
Clark Trucking E. Liberty, OH Oct 1995 – July 2009
Senior Logistic Administrator Automotive 3rd party logistics
Promoted from dispatch, to start up 3PL, management and sales for Honda auto lines.
3rd Party Logistics and brokerage sales, and operations, knowledge in Less Than Truck (LTL), Truck Loads (TL)
Managed 169 domestic and foreign suppliers, preventing line shut down in 4 states.
Managed and scheduled over 100 full and part time drivers, customer services reps, and dispatchers.
Manage (MRP) Materials Requirement Planning – Brokering of $9 million dollars over flow of loads.
Transportation marketing resulting in a $50,000 dollar consulting business per year.
Negotiated and administered contracts for $3 million dollar total saving in TL and LTL shipments.
B2B selling, inside sales, and customer service resulting in 2 million dollars in increased sales.
Building and contracting domestic and international brokerage staff from the ground up.
On sight customer management for scheduling, dispatching for Honda Teir 1 support.
Major responsibility in expediting loads using Small Package, LTL, TL, Refer, Dry Vans, Flatbed, Trains, Planes.
Internet knowledge and usage for billing, rating, tracking, accruing loads and distributing loads.
Customized software & accessories for billing and scheduling; eliminating four jobs.
Trained in maximizing resources, minimizing waste to effectively supply professional 3PL.
Programming in Excel, concepts of AS400, (TMW) Transportation Software, Access, Word, OFFICE 2007, and Qualcomm.
Trans-Oval Worthington, OH Sept 1991 – Oct 1995
Traffic Consultant - Distribution of Freon and paint
Consulted with DuPont plants to initialize a transportation regional office.
Involved with DuPont warehouses, vender personnel, sales, and inside sales.
Saved thousands of dollars by combining LTL loads into TL.
Trained in third party economic computer analysis to carriers in 48 states
Management of transportation coordinators, dispatchers, tracing reps.4
Mitchell Transport Parma, OH Feb 1987 – May 1991
Dispatch, Customer Service and Sales
Central Transport Brook Park, OH Dec 1983 – Feb 1987
OS&D, Manager of Shipping Dock for GM
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