Infrastructure Management
Resume:
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James David Shillow, Jr. M.S. CISSP
Elizabethtown, PA 17022
E: ********@*****.*** M: 717-***-****
Information Technology Professional with diverse progressive leadership background, responsible for overseeing all technical communications infrastructure supporting a large healthcare organization. COMPETENCIES: Capex and Opex planning and management; Strategic Planning for multi-year infrastructure initiatives (network, server); Infrastructure Design and Implementation; Network & Systems Security, Disaster Recovery Planning; Network Implementation/Maintenance, Bind DNS, Vendor relationships, Metrics, Project Management, Firewalls, Business Relationship Management, Mentoring Staff. Process Design/Management
PROFESSIONAL EXPERIENCE
Penn State Health, Hershey PA
Manager, IT Communications Services 2006 – 2017
Infrastructure Lead – Penn State Health Mergers and Acquisitions
Technical Lead - Penn State Children’s Hospital Technology Program implementation
Planning and communications delivery of Penn State Health Data Center
Development of IT Policies, Standard Operating Procedures Responsible for technical communications infrastructure for an academic medical center, research institution, and health system.
Duties Included: Oversight of 24 staff supporting networking and voice infrastructure (99.99% combined uptime) for 14,000+ users; Strategic and Tactical planning for telecommunications infrastructure, Management of large scale facilities projects; Budgetary and implementation management over large- scale $MM IT projects; Oversight of Mergers and Acquisition IT; Data Center implementation of Dell VMware servers.
Phoenix Contact, Inc. Middletown PA
Project Lead – Phoenix Contact WAN Implementation
Planning and communications delivery of Phoenix Contact Data Center
Project Lead – Phoenix Contact ERP and SAN project
Project Lead – complete replacement of Phoenix Contact cabling infrastructure Technology Architect 2000 - 2006
Responsible for proactive development of business-centric projects and network infrastructure within an electronics manufacturing and distribution firm.
Duties Included: Infrastructure and Information Security management for North American IT organization; Information Security and Service Level Agreement policy formulation; research, development, and implementation of new products for the LAN/WAN; project tasking of ten individuals; project management and technical leadership of business projects; network topology design Network Operations Supervisor 1998 – 2000
Responsible for the supervision of network operations and implementation of Internet Security within an electronics manufacturing and distribution firm.
Duties Included: Daily and long-term supervision of three Help Desk personnel and one Network Administrator; Information Security design and implementation; UNIX system administration; research, development, and implementation of new products for the LAN/WAN; second level support for 500 users local and remote; telecommunications design and administration; network topology design; support of Windows based communications gateways.
Systems Analyst 1996 – 1998
Responsible for the Network Operations and Internet Security within an electronics manufacturing and distribution firm.
Duties Included: Netware 4.1x, 3.1x system administration; research, development, and implementation of new products for the LAN/WAN; second level support for 400 users local and remote; telecommunications design and administration; network topology design; support of Windows based communications gateways.
Masland Industries, Carlisle PA
Network Analyst 1995 – 1996
Responsible for the development, maintenance, and support of the Local and Wide Area Network within a textile manufacturing firm.
Duties Included: Netware 4.1, 3.1x system administration; research, development, and implementation of new products for the LAN/WAN; WAN implementation at remote sites; Help Desk support for over 600 users at local and remote sites; installation and maintenance of Intel Servers. Nuclear Support Services, Inc.(NSSI), Campbelltown, PA Programmer/Analyst 1994 - 1995
Responsible for the development of Information Systems solutions for various departments within a personnel placement firm.
Duties included: Novell 3.1x System Administration; analyzing needs of users in order to provide personal computer solutions; strategic planning and development of company-wide information systems; and administration of the company voice mail and telephone systems. Senior Programmer 1993 - 1994
Responsible for the development of automated solutions to facilitate the duties of various departments within a personnel placement firm.
Duties included: Novell 3.1x System Administration; program development for DOS and Windows 3.x environments using Clipper 5.x programming language; user support for Windows environment. Programmer 1991 - 1993
Responsible for development of custom programming solutions for various departments within a personnel placement firm.
Duties included: program development for DOS and Windows 3.x environments utilizing Clipper and Dbase III programming languages; providing user support in DOS and Windows 3.x; personal computer installation and setup; and administration of company voice mail and telephone systems. EDUCATION AND CREDENTIALS
Master of Science – Information Systems
Shippensburg University, Shippensburg, PA GPA 3.7/4.0 Bachelor of Science in Business Administration – Information Systems Shippensburg University, Shippensburg, PA
Professional Training and Certifications
CISSP – Certified Systems Security Professional
ITIL Foundations Certification
Gartner Information Security training
PROFESSIONAL AFFILIATIONS
Pennsylvania Wireless Association
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