Customer Service Manager

Mostafa Moheldin Sir El Khatim

Fluent English and Arabic

*******@*****.***

Cell: 050-***-**** - 050-***-****

Ajman

Domain : Administration, Public Relations, Import & Export, Hospitality and Marketing .

PROFESSIONAL PROFILE

A Dedicated candidate with over five years of experience. Outstanding interpersonal, negotiation, and mediation skills. Successful in delivering sustainable gains in competitive markets. Well-versed in leading staff training and mentoring with experience instilling motivation and promoting teamwork.

EDUCATION AND QUALIFICATIONS

Hotel Management Training & Approval -2007

Hospitality Management – 2004

Diploma UNESCO Network Diploma 2001

TRAINING

Front Office training- Plaza Hotel - 2001

SKILLS

I.T. Excellent knowledge at Word, Windows, Internet, outlook and Email

Intermediate knowledge at Power Point, Excel

Languages: Fluent Arabic & English

Driving: Holding an international driving license

FURTHER SKILLS

Self-motivated

Excellent time management

Pressure tolerant

Highly customer service oriented

Highly experienced leadership skills and multicultural staff management involved in trainings, result supervision, etc.

Communication: Very confidant speaker with high quality of presentation needs evidenced by work meetings and presentations.

Attention to details.

CAREER SUMMARY

2015-Present : Administrative Manager,KIRI For Export & Import,Cairo .

2012 – 2014: Public Relations In-Charge,Tarko Aviation Company,Khartoum.

2005- 2011: Administrative Executive,KAZAR HOTEL,Khartoum.

2002- 2004: Front Desk Supervisor,MOONI HOTEL,Khartoum .

1999-2001:Branch Supervisor,Sudanese Intercontinental Marketing Company (Simco),Khartoum.

1995 –1998 :Administrative Officer, Sudanese Intercontinental Marketing Company (Simco), Khartoum .

ABOUT ME

Nationality: Sudanese

Currently: on visit visa

Date of Birth: 24 Dec 1971

Marital status: Married

Address: Ajman

REFERENCES

Available upon request

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