Dorothea Williams

** ***** ***** ***

Wilmington, DE 19802

Phone Number: 302-***-****

Case Manager

** *****’ experience working with Adults

Possess strong communication, interpersonal and organizational skills

Effectively work with diverse populations; resolving issues and developing creative solutions

Highly qualified, motivated professional with 15 years’ experience in case management,, supervision, training and project management

Effectively communicates with individuals on all levels of management, and internal/external customers

Investigate and analyze all possible avenues to initiate policies and procedures to maximize productivity and profitability for the company

Excel at directing a cohesive staff in the successful attainment of objectives

Experienced Supervisor,

Maintained 100% program compliance while supporting the overall mission of company

20 years’ experience with case management, interviewing, assessment, crisis intervention, and coordination of supportive services

Work well independently or as an experienced team player – offering innovative and practical suggestions

Work Experience

Resident Manager

Connections Inc

Wilmington, DE

October 2005-May 2016

Provide emergency first aid and 8summon medical assistance when necessary

Mediate interpersonal problems between residents

Make regular rounds to ensure that residents and areas are safe and secure

Observe consumers to detect and report unusual behavior

Communicate with other staff to resolve problems with individual consumers

Supervise, train, and evaluate residence hall staff, including resident assistants, participants in work- study programs and other peer workers

Counsel consumers in the handling of issues such as family, financial, and educational problems

Collaborate with counselors to develop counseling programs that address the needs of individual consumers

Develop and coordinate educational programs for residents

Develop program plans for individuals or assist in plan development

Oversee departmental budget and provide requested information on consumers progress and the development of case plans

Supervise the activities of housekeeping personnel and hold regular meetings with each assigned unit

Supervise consumers ’ housekeeping work to ensure that it is done properly

Communicating with Supervisors, Peers, or Subordinates and assisting and Caring for Others

Establishing and Maintaining Interpersonal Relationships and resolving Conflicts and Negotiating with Others

Performing for or Working Directly with the Public and updating and Using Relevant Knowledge

Experience with: 10-key calculators, Computer data input scanners, Computer inkjet printers, Copy machines, Data entry software, Desktop computers, Email software, Emergency first aid kits, First aid ice packs, Laser facsimile machines, Microsoft Office software, Smart phones Education

High School Diploma or Equivalent, General Studies Charleston Job Corps center

Charleston, WV

October 1979-October 1979

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