Michael Franklin

**** ******** ****

Orlando, FL 34741

ac5env@r.postjobfree.com

954-***-****

Objective:

To obtain a position with a growth oriented company.

Skills:

Over 10 year years of customer service experience.

Detailed Oriented.

Strong, professional communications skills, both written and verbal.

Excellent morale builder and team leader.

Focuses on the success of each team member as well as the company.

Work Experience:

United States Medical Supply (06/2013 to 4/2018)

Doral, FL

Customer Service Team Leader:

Act as a team supervisor in supervisor/manager's absence or as otherwise necessary or required.

Assist management in monitoring associates goals & objectives on a daily basis.

Provide ongoing feedback, recommendations, and training as appropriate.

Monitored representatives for quality assurance.

Handled escalated calls to resolve patients concerns and complaints.

United States Medical Supply(6/2012 to 6/2013)

Doral, FL

Customer Service Representative:

Answered Over 75 Inbound calls daily.

Handled patients questions, complaints, request or inquires with the highest degree of courtesy.

Maintain a working knowledge of all company products and services.

Offer solutions for more effective & higher quality customer service.

Conduct outbound calls as necessary to clarify patients emails.

mails.

National Management Recovery - Coral Springs, FL

(8/2008 to 6/2012)

Collecter/Skip-Tracer:

Collected on charge off credit cards.

Followed state and FDCPA guidelines.

Utilized skip tracing tools to locate debtors.

Education:

University of Wisconsin-Stout

Menomonie, WI

Bachelor of Science in Hospitality and Tourism Management

References:

Available upon request

Contact this candidate