Customer Service Assistant

Natasha Mary Bastien

E: n ****.**@*****.***, C: 213-***-****

• Over 10 years of customer-centric, service-oriented exposure

• Adaptive in fast-paced environments and strategic approach to work tasks

• Prior positions in business enterprises as well as non-profit organizations

• Seeking to contribute at a dynamic organization leveraging my skills WORK EXPERIENCES

ORIG3N, CKE Events

Event Associate Staff, Brand Ambassador, Guest Communications: May 2017 – April 2018

• Support event managers with event set-up, coordination and service for target audience/clients

• Tailor event service for kids, families or corporations

• Introduce prospects to brand offerings, communicate value proposition, convert prospects into product users

• Coordinate guest experience with service team and operations managers, communicate company products and services, administrative tasks as needed

Greens Restaurant; Perbacco Restaurant; Au Bon Repas Group; Kombu Kitchen Front Desk/Host/Event Staff (Reservation/Reception/Customer Service), February 2015 – January 2017

• Performed range of duties associated with guest relations and customer service

• Coordinated reception, front desk duties and reservations

• Assisted with event set-up, service delivery and wrap-up logistics

• Communicated with back of house team for real-time service requests and updates

• Obtained training in fine dining protocols and best practices

• Utilized industry tools that facilitate communication and service (OpenTable, Square, etc) WellsCuration

Founder (Business Development Partnerships), September 2015 – December 2016 Standard Chartered Bank, February 2015 – September 2015

• Developed business model and formulated strategy

• Conducted market research and broad data analysis to support justifications

• Built a pipeline of prospects and prospective projects

• Oversaw outreach, business communications and recruitment initiatives Threshold Training Associates (MolsonCoors, Honeywell, KB Bank, CEZ Energy Group) Consultant/Contract Teacher (Training/Teaching), April 2012 – December 2014

• Conducted training and teaching sessions at client sites

• Prepared materials and lessons according to company framework

• Developed content for training sessions focused on professional development and business communications

• Lead workshops for participating mid-level managers/employees Voxflor

Director of Marketing Business Development, August 2010 – April 2012

• Lead team of seven and managed daily operations of unit

• Developed strategy and marketing content to promote assigned brands

• Collaborated with senior/executive team on product development and sales strategy

• Represented company as industry conferences/exhibitions

• Communicated with key decision makers on specific projects

• Trained and nurtured learning and development of team members

• Grew pipeline of projects and prospective sales accounts tenfold Abacare Group Limited

Business Development Manager, January 2009 – August 2010

• Cultivated prospects to grow sales pipeline

• Supported account sales and business pitches through content and direct communications

• Cultivated prospects and existing accounts

• Handled account management for individual and enterprise sales cycles Soros Economic Development Fund

Associate (Consulting Operations); Programs Assistant, August 2004 – August 2006

• Coordinated daily operations of project finance fund led by two Directors

• Collaborated with Controller’s office on audits, statements, reports

• Served as liaison for external communications

• Coordinated travel planning, budget reports, website updates

• Interfaced with a team of globally based consultants for deliverables, payments, travel and events/conferences New York Academy of Sciences

Programs Assistant, September 2000 – April 2003

• Coordinated daily operations of Science & Technology department by assistant its Executive Director

• Collaborated with accounting department on budget updates, reports, procurements, vendors

• Served as liaison for external communications

• Collaborated with memberships department on overlapping goals

• Coordinated calendar, travel planning, event planning (panels, conferences) in collaboration with Facilities

• Interfaced with leaders in academia, business, government and education to support Director’s objectives Leaders Magazine

Circulation Assistant, September 1998 – August 2000

• Assisted Director of department in subscription targets

• Coordinated mailings of released editions to clients; supported data entry deadlines

• Reviewed subscribers and partners information in database for accuracy and relevance

• Served administrative and research needs of the Circulation team

• Coordinated with Editor’s executive assistant on calendars, database and administrative deadlines EDUCATION

BOSTON UNIVERSITY, HULT INTERNATIONAL BUSINESS SCHOOL Masters of Business Administration, 2008

CITY COLLEGE/CORNELL UNIVERSITY

Bachelors, Psychology, 2003

INTERESTS & ACTIVITIES

LA Public Library, OASIS Kids, LAFD CERT Program, Wine Analysis (UC Davis), Writing (Museum of Tolerance)

• Plan lessons, manage classroom, foster student learning & engagement, coordinate content delivery

• Supervise classroom of toddlers during lessons, playtime & activities; assist with classroom organization

• Gain hand-on training in community emergency response

• Gain practical broad insights into wine production, service and consumption

• Learn techniques, styles and obtain feedback on writing activities

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