Manager Customer Service warehouse

W. Mark Oliver

***** ******* ****

Humble, TX ***46

Cell: 281-***-**** Email: ********@***.***

Profile

HVAC Industry - Management

Professional Experience

Johnstone Supply

Customer Service Specialist

Morrison Supply 713-***-****

Customer Service Specialist

Process ICP, Honeywell, Panasonic, and USA capacitor warranty.

ICP Level III TSA

Helping customers across the counter and on the phone with orders and Technical support.

Supervisor Jason Greagory

Gemaire Distributors 10/2010-04/2013

Service Center Manager

Successfully stop the downward spiral of a failing Service Center

Manage 2 employees and retrain them to provide customers with excellent service.

Completely rearrange warehouse and showroom to improve appearance and speed the order pulling process increasing customer satisfaction.

Restock the Service Center with much needed merchandise that was removed due to low sales.

Work with purchasing to reset stocking levels of all merchandise and equipment.

Implemented new refrigerant recovery process to attract customers.

Maintain over $600,000 of inventory.

Tripled EBIT and increased net sales 25% when comparing 2010 to 2011

Maintain top scores on Monthly Service Center Rankings as well as Quarterly Evaluations.

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Standard Renewable Energy-Houston, TX 04/2010-10/2010

HVAC Service Manager

Supervise and manage a 5 man crew of HVAC service techs dealing with day to day operations insuring that all customer requests were satisfied in a timely manner and in an affordable manner. Assist Operations Assistant with scheduling and ordering of parts and supplies for jobs and truck stock.

Resolve customer issues and insure that they are provided with excellent customer service.

Assist Project Manager with scheduling and ordering of supplies for large projects.

Century A/C Supply – Houston, TX 02/1997 – 04/2010

Branch Manager

Management of the daily operations of a major HVAC/R wholesale supplier for North Houston

Including the current Branch, have overseen & managed three Branches

Producing sales of approximately $5M annually

Accurately maintaining over $750,000 in inventory

Direct communications with the Purchasing Department, A/R, A/P, and the Human Resources Department

Responsible for managing four full-time employees - giving them full support for the administration of their work

Providing extensive technical support for our customers

Maintaining solid, professional relationships with every customer to secure repeat business, granting a successful and productive work environment

Ensuring our team members have top-of-mind awareness and receive training so as to provide excellence in Customer Care and Satisfaction

Promotions:

o1997 – 2000 Counter Sales Representative

o2000 – 2004 Assistant Manager

o2004 – 2010 Branch Manager

Gulf Coast Supply – Houston, TX 11/1994 – 02/1997

Receiving Manager/Branch Manager

Ran daily operations – Managed six employees throughout tenure - Initiated and developed a will-call center for the company – Total of two promotions

Additional Experience

10 yrs. Multi-housing Industry

3 yrs. Industrial Maintenance

2 yrs. Restaurant Maintenance

5 yrs. Residential/Light Commercial HVAC - working as a Field Technician responsible for troubleshooting, repairs, and maintenance; some experience in Refrigeration as well

Education

Robert E. Lee High School 1972

Midland College – Computer Programming – 1973-74

Odessa College – A/C and electrical – 1976

Universal EPA Certification

Proctor for Mainstream Engineering

Tecumseh compressor Training

R-410A Refrigerant Education

LG Mini-Split Training

State of Texas Refrigeration Technician.

References

Ryan Wilson 832-***-****

Johnstone Supply-Customer Service

Karl Conolly 713-***-**** Randy Burg-713-***-****

Century A/C – Branch Manager Southwestern HVAC -Rep

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