Customer Service Sales Associate

John Slot

Hudson, NH *****

978-***-**** ******@*******.***

Experience

Customer Support Specialist

Thermo Fisher Scientific -- Tewksbury, MA

November 2010 - January 2018

● Facilitation of customer-specific needs utilizing handheld spectrometers in a variety of global, emergent, and life-threatening scenarios

● Maintenance of customer-owned spectrometers; coordinated repairing and updating instrument software

Regional Sales Associate

Firematic Supply Inc. -- Milford, MA

November 2003 - January 2010

● Sales associate for over 150 product lines selling to over 175 paid and volunteer fire departments throughout New Hampshire and northeastern Massachusetts

● Provided vehicle extrication training with focus on victim and rescuer safety using hydraulic spreading and cutting tools, combined with vehicle stabilization techniques and equipment EMT / Paramedic, Dispatch Supervisor, Schedule

Supervisor, Paramedic Field Instructor

New Haven Ambulance / AMR -- New Haven, CT

September 1978 - November 2003

● Assignment of emergency and non-emergency ambulance responses; assignment of work schedules for 200 full-, part-time employees totalling 8000 weekly hours; training and evaluation of paramedic students to perform paramedic functions upon completion of field training John Slot Photography

Hamden, CT

March 1982 - November 2003

● Professional photographer specializing in on-location weddings, portraits, Yale University sports. Member of several professional photography organizations Skills

● Proficiency in Microsoft Word, Excel, and Powerpoint

● Current training in Salesforce

● Customer Allegiance Scores (CAS) consistently over 70% Awards Winner of 2012 Stevie Award for excellence in customer service; Thermo Fisher Scientific In

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