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Field Service Manager

Location:
Edmonton, AB, Canada
Salary:
70+
Posted:
May 09, 2018

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Resume:

Brian Asquin

ac5eki@r.postjobfree.com 780-***-**** Edmonton, AB

Results focused manager with 35+ years experience with strong technical capabilities in equipment life cycle management combined with well-developed interpersonal skills. Areas of expertise include:

Purchasing

Process Improvement

Preventative Maintenance Programs

Training and Coaching

Service and Repair

Conflict Management/Dispute Resolution

Estimating Repairs

Inventory Control

EMPLOYMENT

NATIONAL OILWELL VARCO

2000 – 2015

Technical Liaison

2014 – 2015

Responsible for ensuring customer satisfaction on various NOV equipment.

Develop, maintain and foster effective relationships with customers, providing updates on projects and resolving any issues/concerns promptly to ensure customer satisfaction.

Parts sales and price negotiation with customers.

Approved validity and accuracy of purchases by employees and invoices from vendors.

Review WIP reports monthly and forecast.

Liaise with global engineering departments regarding new specifications on equipment.

Coordinate with other managers signing off on quality control, safety updates and procedures.

Reviewing processes for future upgrade to ISO9015.

Collaborate with management to increase net profit margin.

On call 24/7 for troubleshooting and field service support.

Repair Manager

2008 - 2014

Oversee repair shop operations and assist with field service technical repairs.

Prepare competitive estimates on various equipment; estimating cost of parts, outside services and labour.

Involvement with preparing yearly budgets as well as monthly and quarterly alignments.

Responsible for yearly reviews/career planning for all shop personnel.

Initiate Performance Improvement Action Plans and follow up when required.

Review WIP reports monthly and forecast.

Provide technical support for the implementation and fostering of ISO9001.

Review and interpret blueprints, procedures, specifications and drawings.

Manage shop supervisor and assist with repair technicians.

Support for parts department.

Create and maintain job procedures for the Canadian Division.

Responsible for checking and approving time sheets for shop technicians.

Accountable for completion and documentation of monthly safety inspections.

Conduct daily shop Activity Meetings.

Ensure measuring, hoisting and pressure testing equipment is calibrated as per ISO9001 and NOV specifications.

On call 24/7 for troubleshooting and field service support.

Brian Asquin Resume – Page One

Technical Specialist

2006 – 2008

Heavy Duty Mechanic in the field and shop.

Repair and complete scheduled overhauls for all NOV equipment on the Hibernia platform.

Mentor repair technicians with hands on training.

Continuous improvement/upgrades to new production top drives.

On call 24/7 for troubleshooting and field service support.

Service Technician

2000 - 2006

Heavy Duty Mechanic in the field and shop.

Work in South Korea and Southern Texas on new builds, doing installations and commissioning on NOV equipment.

Extensive travel throughout North and South America, both on-shore and off-shore.

Assist in the design, engineering and manufacture of a prototype top drive that was eventually put into production.

On site 24 hour monitoring/servicing of top drives and iron roughnecks.

On call 24/7 for troubleshooting and field service support.

ALCO MACHINE WORKS

1994 - 2000

Heavy Duty Mechanic

Repair all makes of drilling and mining equipment.

Minimal field service.

Job completion summaries for invoicing back up.

Manufacture new right angle gear boxes and drawworks.

Manufacture new travelling blocks as per NOV specifications.

TECHNOLOGY

Microsoft Word and Excel; Glovia ERP program; Aims Material Tracking System; Oracle; Kronos HR/Payroll Software

EDUCATION AND PROFESSIONAL DEVELOPMENT

Technical

Journeyman Heavy Duty Mechanic, Province of Alberta (Certificate #CF5469)

NOV Subject Matter Expert

Safety training including fall arrest, lifting and rigging

Factory training in Cedar Rapids, Iowa on FMC tower cranes

Collision Avoidance driving course

Management

NOV Ethics Training for Managers

NOV Managing for Performance Training Program

Brian Asquin Resume – Page Two



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