Field Service Manager
Resume:
Brian Asquin
*****.******@****.** 780-***-**** Edmonton, AB
Results focused manager with 35+ years experience with strong technical capabilities in equipment life cycle management combined with well-developed interpersonal skills. Areas of expertise include:
Purchasing
Process Improvement
Preventative Maintenance Programs
Training and Coaching
Service and Repair
Conflict Management/Dispute Resolution
Estimating Repairs
Inventory Control
EMPLOYMENT
NATIONAL OILWELL VARCO
2000 – 2015
Technical Liaison
2014 – 2015
Responsible for ensuring customer satisfaction on various NOV equipment.
Develop, maintain and foster effective relationships with customers, providing updates on projects and resolving any issues/concerns promptly to ensure customer satisfaction.
Parts sales and price negotiation with customers.
Approved validity and accuracy of purchases by employees and invoices from vendors.
Review WIP reports monthly and forecast.
Liaise with global engineering departments regarding new specifications on equipment.
Coordinate with other managers signing off on quality control, safety updates and procedures.
Reviewing processes for future upgrade to ISO9015.
Collaborate with management to increase net profit margin.
On call 24/7 for troubleshooting and field service support.
Repair Manager
2008 - 2014
Oversee repair shop operations and assist with field service technical repairs.
Prepare competitive estimates on various equipment; estimating cost of parts, outside services and labour.
Involvement with preparing yearly budgets as well as monthly and quarterly alignments.
Responsible for yearly reviews/career planning for all shop personnel.
Initiate Performance Improvement Action Plans and follow up when required.
Review WIP reports monthly and forecast.
Provide technical support for the implementation and fostering of ISO9001.
Review and interpret blueprints, procedures, specifications and drawings.
Manage shop supervisor and assist with repair technicians.
Support for parts department.
Create and maintain job procedures for the Canadian Division.
Responsible for checking and approving time sheets for shop technicians.
Accountable for completion and documentation of monthly safety inspections.
Conduct daily shop Activity Meetings.
Ensure measuring, hoisting and pressure testing equipment is calibrated as per ISO9001 and NOV specifications.
On call 24/7 for troubleshooting and field service support.
Brian Asquin Resume – Page One
Technical Specialist
2006 – 2008
Heavy Duty Mechanic in the field and shop.
Repair and complete scheduled overhauls for all NOV equipment on the Hibernia platform.
Mentor repair technicians with hands on training.
Continuous improvement/upgrades to new production top drives.
On call 24/7 for troubleshooting and field service support.
Service Technician
2000 - 2006
Heavy Duty Mechanic in the field and shop.
Work in South Korea and Southern Texas on new builds, doing installations and commissioning on NOV equipment.
Extensive travel throughout North and South America, both on-shore and off-shore.
Assist in the design, engineering and manufacture of a prototype top drive that was eventually put into production.
On site 24 hour monitoring/servicing of top drives and iron roughnecks.
On call 24/7 for troubleshooting and field service support.
ALCO MACHINE WORKS
1994 - 2000
Heavy Duty Mechanic
Repair all makes of drilling and mining equipment.
Minimal field service.
Job completion summaries for invoicing back up.
Manufacture new right angle gear boxes and drawworks.
Manufacture new travelling blocks as per NOV specifications.
TECHNOLOGY
Microsoft Word and Excel; Glovia ERP program; Aims Material Tracking System; Oracle; Kronos HR/Payroll Software
EDUCATION AND PROFESSIONAL DEVELOPMENT
Technical
Journeyman Heavy Duty Mechanic, Province of Alberta (Certificate #CF5469)
NOV Subject Matter Expert
Safety training including fall arrest, lifting and rigging
Factory training in Cedar Rapids, Iowa on FMC tower cranes
Collision Avoidance driving course
Management
NOV Ethics Training for Managers
NOV Managing for Performance Training Program
Brian Asquin Resume – Page Two
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