Customer Service Manager

Melody Fuller

*** * ******* **. *******, SC ***25

• Cell: 864-***-**** • **************@*****.***

Professional Summary

Top producing sales professional and expert in the finance industry. Dynamic communicator who consistently

exceeds goals and company expectations.

Work History

Customer Service Manager, 10/2016 to Current

Walmart – Laurens, SC

Daily paperwork, distributing tills throughout the store, audits, scheduling, and running change to all registers. Maintaining the front end of store and insuring that breaks are taken. Taking care of all customer service complaints and managing returns at the service desk. Resetting and stocking the front end. Insuring that all testing has been completed and that all policies are being followed according to one best way. Training of all new cashiers.

Team lead, 08/2009 to Current

SASR – Sterling Heights, MI

Daily paperwork and downloads of blueprints and POG'S. Merchandising for different companies, audits,

restocking and restructuring of companies. Entering timesheets into computer system.

Manager, 11/2013 to 05/2016

Security Finance – Clinton, SC

Manage all aspects of office and maintain accurate records in customer files. Determine loan approvals and amounts. Close on all loans done in office and renewals. Collection of loan payments. Daily and monthly reports. Schedule employee hours into Kronos and approve time. Customer service on the front end and back end. IRS licensed tax preparer.

Assistant Manager, 03/2011 to 11/2013

Family Dollar – Clinton, SC

Open and closing of store. Scheduling in Kronos for employees. Bookkeeping, cash register and daily reports. Inventory, sales and customer service.

Area Supervisor, 08/2009 to 11/2010

US CENSUS BUREAU – Anderson, SC

Taught training classes and testing for Census Bureau. Payroll for 50 employees. Checked EQ'S for quality and accuracy. Determined field operations for individuals. Conducted audits on census materials submitted.

Jr Consultant, 02/2008 to 08/2009

Scott Marketing Group, Inc. – Greenville, SC

Checked new AT&T accounts on businesses to make sure that they were getting the discounts that were stipulated on the contracts. Signed up businesses for new accounts with AT&T phone service. Sales and promotions for AT&T.

Broadband Specialist CSR, 01/2007 to 02/2008 Charter Communications – Simpsonville, SC

Developed 25 to 40 new accounts by analyzing the organization, understanding business goals and objectives,

presenting solutions and negotiating a package to meet those goals daily. Reviewed billing with client and took

electronic payments.

Manager, 01/2001 to 02/2007

Yesterday's Closet – Clinton, SC

Managed purchasing and inventory. Initiated new advertising strategies. Established new accounts for consignment. Posted accounts receivable, prepared and sent monthly consignment payments and statements. Handled all aspects of business, including customer service, sales, purchasing, and accounting.

Manager, 06/1998 to 01/2001

First American Cash Advance – Clinton, SC

Responsible for new accounts and lending money, checking references, collections and maintaining accounts. Printing and preparing daily, weekly, monthly and fiscal year reports. Advertising to bring in more customers, customer service skills and maintain bank account. Supervision of staff and schedule work hours.

Education

132 College credit hours: Business administration, Computer Programming and Accounting,

Piedmont Technical College - Greenwood, SC

Skills

●Computer knowledge – Word, Excel, PowerPoint & DOS

●Office equipment

●Interpersonal skills

●Kronos

●Switchboard

●License tax preparer

●Management

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