Customer Service Sales

Andy Rodríguez

*** **** ***** **, *** *C, New York, NY, 10031 917-***-**** *******@********.*** Education

COLUMBIA UNIVERSITY, GENERAL STUDIES, New York, NY Bachelor of Latin American & Iberian Cultures, Cum Laude, December 2017 GPA: 3.5/4.0

Professional

Experience

BUTLER LIBRARY AND EAST ASIAN LIBRARY, New York, NY General Library Assistant, Sep 2013 – Jan 2018

• Operated reserve desk and assisted patrons with finding library materials, offsite requests and general inquiries.

• Charged and discharged library materials.

• Received, retrieved, scanned and sent academic research requests from students (Scan & Deliver).

• Retrieved, organized, packed and unpacked ReCap, Interlibrary Loans and BorrowDirect materials.

• Shelved, straightened, and self-read library materials in the stacks collection. SECURITAS (YANKEE STADIUM), Bronx, NY

Security Officer, Mar 2011 – Mar 2012

• Responsible for the security and safety of grandstand-level alcoholic and non- alcoholic sections.

• Assisted customers and resolved questions and complaints regarding stadium procedures, operations, services, and sales.

• Scrutinized, managed, directed and oriented crowds at the stadium. DOMINICO AMERICANO, Santo Domingo, DR

Teacher Assistant/English Teacher, Aug 2006 – Mar 2007

• Assisted assigned teacher with class work, responsibilities, and guidance of students in kindergarten and first grade.

• Taught English as a second language to students in four large classes.

• Instructed and assisted students with class exercises, grammar, and English pronunciation skills.

• Distributed and corrected exams, class related materials and activities. KATHERINE WAGNER DESIGNS, New York, NY

Computer Consultant/Office Assistant, Aug 2004 – Mar 2005

• Scanned, archived, and recorded company contacts, sales catalog, important documents and paperwork.

• Maintained office computers/network and resolved software/hardware issues.

• Backed up, stored, and protected company website, related materials and data.

ALEXANDER CLIMATE CONTROL, New York, NY

Mechanic/Assistant, Jan 2000 – Aug 2013 (Seasonal)

• Communicated and serviced clients via telephone and in person.

• Supported technicians with repairs, maintenance, delivery and installation of central and individual AC units.

• Processed and typed bills and labor estimate.

• Maintained office computers and resolved software/hardware problems. Additional

Skills

Proficient in Microsoft Office, Adobe Photoshop, PaintShop Pro, ABBY FineReader, and Adobe Acrobat Professional; Fast typist (90 WPM); Fluent speaker, writer and reader of English and Spanish; Intermediate level proficiency of Japanese; Knowledge of NYC State security and fire guard procedure. Interests Latin American & Iberian Cultures, East Asian Cultures, Sociolinguistics, Japanese cinema, audio engineering, computers and technology, jogging, bodybuilding, networking, independent music and films, literature, cultural theory, travel.

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