Project Coordinator

SINDHU CYRIAC

Project Coordinator / Business Analyst

Email : ************@*****.***

Phone : +1-602-***-****

VISA : US GREEN CARD

PMP, SAFe Agilist and CSM certified Consultant with Tata Consultancy Services

Professional Synopsis

Overall 16 years of IT industry work experience in the areas of Business Analysis, Project Coordination, Project Management, Software Development and Operations.

Experience as Project Coordinator involved in multiple initiatives for Apple Client.

Seasoned Business Analyst with experience leading a multi-year initiative involving 50+ internal and 3rd party external vendor teams for AMEX Client.

Excellent analytical & problem-solving skills and proven ability to work independently.

Highly organized self-starter who is very detail oriented with an aptitude for multi-tasking.

Experience in curating data from multiple sources to create ad-hoc reports for facilitating leadership decisions on future initiatives & vendor onboarding.

Exposure to international work environments, culture and proven ability to work efficiently in multi-vendor team environments.

Ability to gather, groom and define client requirements with Business stakeholders and coordinate development, testing and implementation activities with Technology stakeholders.

Managed small and medium ad-hoc projects owning financials, resources and delivery.

Knowledge of SOW creation, Billing & Invoicing and vendor management.

Excellent verbal & written Communication skills and Interpersonal skills.

Proven ability to work independently with little or no supervision.

PMP, SAFe Agilist and CSM certified professional having extensive experience in both Agile and Waterfall methodologies.

Technical Skills

Certifications : PMP, SAFe Agilist, CSM

Technology : C, C++, Java, Java Script, UNIX, HTML and MPE

Tools : FileMaker Pro, Radar, Omniplan, Excel, Clarity, Rally, QC & AbInitio

Project Experience

Project Coordinator for Apple Inc. (Mar 2017 - Mar 2018)

Location: Sunnyvale, CA

Responsibilities:

Quickly ramped up on Client Proprietary Tools & Systems and extended project coordination support for multiple initiatives within Retail IS&T organization.

Led data set-up and conditioning for iPhone upgrade Project coordinating with various internal teams like Apple Online Store, AppleCare, FSI etc.

Coordinated across onsite and offshore teams to resolve open issues.

Performed data analysis using Excel & Numbers and drew pattern on promptly resolved issues and ageing issues needing follow-up.

Maintained excellent interpersonal skills while working with downstream partners in an endeavor to get the work done efficiently.

Demonstrated exceptional analytical and problem-solving skills.

Proven interpersonal skills to interact with Business and Technology teams.

Excelled in the project support and documentation activities for a re-platforming initiative.

Business Systems Analyst for American Express (June 2007 - Dec 2016)

Locations: Milpitas, CA; Phoenix, Arizona; Kochi, India

Responsibilities:

During 10-year stint with AMEX, developed strong expertise to focus equally on business and technical objectives and serve as a liaison between business and technology teams in the role of Business Analyst.

Expertise in Impact analysis, Requirements elicitation & analysis, Estimation, Resource allocation, preparation of Test Plans, Requirement Traceability Matrices, Test Cases, Test Results and Training Manuals.

Created, maintained & archived project documentation (Project Charter, Requirements Specification, Test Plan, Release Plan etc.) for multi-year re-design initiatives.

Managed execution of small & medium projects and tracked system health metrics.

Administered day-to-day operations for regular updates to the centralized components of the company web site.

Managed monthly & quarterly fiscal forecasts and involved in vendor management & year-end financial activities through Clarity.

Ensured status reporting, tracked KPIs, managed risks and facilitated issue resolution.

Experimented Kanban for Minor Enhancements work for the product.

Offshore GUI Developer for Travel Impressions (Apr 2006 - Mar 2007)

Location: Kochi, India

Responsibilities:

Coordinated with onsite coordinator on requirements to cover the functionality, technical issues and scope of work.

Developed POCs for Vignette tool customization for user friendly GUI.

Involved in design and development of Content Management interface.

Performed Testing & Code review.

Onsite Developer for Visa Inc. (Oct 2004 - Aug 2005)

Responsibilities:

Team Member in a team of 10 managed by the client.

Involved in Analysis and Implementation of ETL Change Requests.

Coordinated and communicated with the Business & Development teams.

Hands on experience with Abinitio and Rational ClearCase.

Offshore Developer for Hewlett Packard Enterprise (May 2002 – Aug 2004)

Responsibilities:

Led a 6-member sub-team as Module Lead.

Managed Consulting Queries and Change Requests through request tracking tool, BLT.

Extended Level 3 production support and managed communications with Client.

Initial Company Training Programme (December 2001 to April 2002)

Trained in C, Object Oriented Methodology, Software Development Life Cycle and Soft skills.

Academics

Master of Technology (Computer Science with specialization in Digital image computing), from Department of Computer Science, University of Kerala, INDIA.

Bachelor of Technology (Electrical & Electronics Engineering), from Government Engineering College, Thrissur, University of Calicut, INDIA.

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