Administrative Assistant

Thandra Bostic-Tyler

**** ******** ***** ~ Waldorf, MD 20603 • 301-***-**** • Email: ***********@*****.***

QUALIFICATIONS SUMMARY

Enthusiastic, well-organized individual with extensive hands-on experience in providing front desk service. Strong work ethic and ability to anticipate problems and needs before they arise. Articulate and friendly with a professional demeanor.

OFFICE AND COMPUTER SKILLS

Telephone & Front Desk Reception, Customer Service, Filing, Database & Records Management, Executive & Administrative Support, Reports & Spreadsheets, Security Processes, Complaint Handling, Data Entry; Word, Excel, PowerPoint, Access, Visio, Outlook, Windows Vista/XP, Social Media Management (Facebook, Twitter, Instagram, Pinterest, LinkedIn).

PROFESSIONAL EXPERIENCE

S.P. Jones Enterprises, LLC, Washington, DC 12/2012 – Present

Lead Concierge

Provide front desk coverage at Dorchester House for over 700+ units;

Manage high-volume, multi-line phone system, including calls to the management office;

Greet customers, answer questions, investigate and resolve issues;

Receive, log in computer system, and distribute all daily deliveries to building tenants;

Monitor all entrances/exits through CCTV security cameras and report any suspicious activities;

Screen and grant access to visitors according to building security policies;

Assist with creating and closing out maintenance tickets utilizing MRI system;

Maintain building work order calendar, key operating systems log, and properties filing systems;

Oversee guest registration and promote positive guest relations to a diverse clientele;

Train all newly hired personnel on building functions and operations; and

Serve as liaison between residents and property management to support open communication.

NCI Information Systems, Inc., Washington, DC 11/2007 – 07/2010

Senior Program Control Specialist

Supported Senior VP of Transportation Aviation & Accounts along with a team of six Program Managers;

Maintained accurate records of all financial, contract correspondences, deliverables, other contract-related records, and monthly and quarterly reports;

Maintained office policies, procedures, regulatory and funding requirements manuals to improve efficiency and effectiveness;

Assisted in preparing specifications for purchases and issuing purchase orders;

Handled logistics for conference and/or meeting space for FAA contract clients;

Fielded questions on health insurance, travel, retirement, and conditions of employment to a staff of 50;

Filed and maintained background investigations forms in security system to facilitate new hire process;

Maintained employee records to comply with federal regulations; and

Worked as liaison between Headquarters and FAA with security-related applications/submissions.

EDC-Tidewater, J.V., Washington, DC 08/2005 – 10/2007

Administrative Assistant

Maintained appointment schedules of certification classes required for field office inspectors;

Delegated office responsibilities, prioritized workloads of assessments per field inspectors’ credentials;

Worked extensively with managers to create effective presentations for training manuals;

Maintained database for tracking DCPS work order requests related to asbestos and lead;

Generated reports, timesheets, and reviewed expense reports before submitting for approval/signature; and

Coordinated schedules, staffing, and procedures from conception to completion.

Z Systems Corporation, Washington, DC – Office Manager, Executive Assistant 08/2001 – 09/2004

Jenny Craig, Washington, DC – Office Manager/Weight Loss Consultant 11/1997 – 08/2001

Primary duties and responsibilities at Z Systems: Supervised a staff of 23 (delegated tasks and directed and coordinated work assignments, anticipated needs and made necessary adjustments);

Crossed-trained into Jenny Craig management training program, inheriting responsibilities such as payroll, disciplinary actions, bookkeeping and reconciliation, and building facilities;

Managed executive staff’s ever-changing calendar to ensure appointment timelines are on schedule;

Answered, screened, and directed incoming phone calls to appropriate staff;

Proofread and edited documents, memos and letters to ensure formatting and grammatical accuracy;

Generated and reviewed timesheets, check requests, and expense reports for correct charge numbers;

Processed new employee paperwork including benefits enrollment;

Coordinated both domestic and international travel arrangements for executive staff;

Managed account payables, account receivables, and weekly vendor’s checks through online portal;

Generated and maintained purchase order log to ensure proper routing of statements; and

Ensured up-to-date internal quality control systems are in place and operational.

OTHER PROFESSIONAL EXPERIENCE

Caregiver for elderly family member 08/2010 – 11/2012

Schedule management • prepared meal plans • followed care plans • medication administration.

Contract Administrative Assistant 10/2004 – 03/2005

(Six-month assignment at Department of Treasury)

Greeted visitors • answered/directed calls • processed timesheets/payroll/travel vouchers/new hire packets.

EDUCATION/CERTIFICATION

Prince George’s Community College, Largo, Maryland (1990-1992)

Classes: Principles of Business Management • Accounting • English Literature • Mathematics •

Business Communications • Marketing • Legal Environment

CPR Certification (2018)

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