Customer Service Data Entry

LAURENE HARRIS

**** ****** **., #****, ******, TX 75243

972-***-****(h) 214-***-****(c)

*********.*@*****.***

Skills & Qualifications

Answered up to 12 phone lines.

Microsoft Office Software, Database Management

Detail-oriented, multi-tasking, self-motivated

Organizational, customer service and communication skills

Professional Experience

Receptionist/Administrative Support 02/16 -2/17

AppleOne Temporary Agency – Plano, TX

Receptionist, greeted visitors, received and routed telephone calls.

Proof and match invoice against the receipts spreadsheet.

Received, sort and distribute mail, and fax credit request to the Credit Department.

Sort, alphabetize, stamp and file all packing slips and sales orders.

Verified sales representatives’ purchase orders against the Telnet System’s(Database) system.

Verified checks and forward to Lockbox, received invoices and forwarded to Accounting Department.

Managed the copying, filing, scanning of documents, email, typing., the kitchen and front areas.

Data entry (excel), database system, general office procedures, calendar.

Administrative Support 01/14-02/16

AppleOne Temporary Agency –Plano, TX

Receptionist, greeted visitors, received and routed telephone calls.

Answered up to 10 phone lines, data entry, database system

Verified purchase orders, packing slips, received and distributed mail.

Receptionist/Administrative Support /Contract 12/12 – 3/16

Office Team Temporary Agency, Randstad Temporary Agency

Receptionist, greeted visitors, routed phone calls, answered up to 12 phone lines

Received and distributed mail, received UPS/FedEx packages and couriers.

Maintained files, provided excellent customer service, and data entry (Excel).

Issued parking passes, updated contact list, visitors log, typing, copy and fax, calendar.

General office procedures, retrieve and forward messages from voicemail and email.

Maintain front area, kitchen and breakroom areas, opened and closed of the office daily.

Customer Relationship Manager 07/11 – 02/12

Bank of America - Richardson, TX

Processed and verified loan modification applications.

Researched and monitored customers’ accounts, typing.

Requested and approved documents and Letter of Authorization.

Processed payments and maintained customer contact

Laurene Harris *********.*@*****.***

Collateral Control Administrative I

Wells Fargo Capital Finance (Formerly Wachovia Capital Finance) 11/04 – 03/10

Dallas, TX

Performed verification of account debtors from the accounts receivable aging.

Compiled results on the report and submitted information to the Relationship Manager.

Identified and reported any irregularities or discrepancies to the Relationship Manager.

Updated verification log, the telephone listing, filing, general office procedures, typing.

Collateral Analyst Wachovia Capital Finance

Monitored clients’ collateral by reviewing daily activity; calculating availability and roll-forward accounts, authorized advances.

Prepared end of the month report/prepared concentration and spreads reports.

Monitored cash in and cash out/ reconciled accounts receivable.

Reviewed and analyzed client accounts receivables aging to determine ineligibles.

Updated inventory against the borrowing base certificate, typing.

Education

Associates in Applied Science Business Administration December, 2013

Dallas County Community College District - Richland Campus Dallas, TX

Associates of Arts Degrees in Executive Assistance May, 2007

Dallas County Community College District - Richland Campus Dallas, TX

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