Medical Customer Service
Resume:
BENITO ACERO 626-***-****
***** ***** ***** ****** **********@*****.***
Hacienda Heights, CA 91745
OBJECTIVE
Seeking a Biomedical Technician position in the medical equipment industry in order to use my professional experience in management, troubleshooting, repair planning, inventory and testing of machines, circuit boards, medical devices and Data control of documentation.
BIOMEDICAL EQUIPMENT TRAINING
I am a graduate of the Biomedical Technology Certificate program from Southern California Institute of Technology. Coursework included hands on training with medical equipment including: infusion pumps, defibrillators, patient monitors, centrifuges,electro-surgical units,sequential compression devices,blood bank refrigerators,freezers,agitators,pacemakers, feeder pumps,blanket warmers and other hospital based medical equipment. Training included preventive maintenance procedures,corrective maintenance procedures, electrical safety testing, troubleshooting, and repair. I have volunteered in the Biomedical Engineering Department at West Anaheim Medical Center from Jan 2014 to July 2014.
EDUCATION
Conmed Facility in Largo, Florida 5-2017
Biomed Technical Training Certificate – Repair and Calibrate ESU Models 2450 and 5000
Southern California Institute of Technology (SCIT) Anaheim, California Sept 2013 – May 2014
Biomedical Technology Diploma Program
Biomedical Instrumentation & Troubleshooting
Anatomy & Physiology
Electronics Engineering concepts
Biomedical Test Equipment Practices
Laboratory Equipment
Regulatory & Standards Organizations
Cerritos College in Cerritos, California 2009-2011
Certificate – CMM & CNC & Machine Shop Technology
SKILLS
Medical Equipment Repair & Troubleshooting
Inventory Management Control Systems
Seasoned Management & Supervisory Skills
Certified in ISO 9001and 9002
Expert understanding of blueprints
Bilingual in English and Spanish
Microsoft Office (Word, Outlook, Excel)
Proficient with AS400 and Windows Office.
Troubleshoot,repair,preventive maintenance of Medical Devices.
BMET II Supervisor / Southern California Hospital at Culver City 2/2018 to present.
I am employed by a third party company which is Medygate LLC. As a Biomedical Engineer Supervisor, I fly out to new accounts to implement the Biomedical program, Including training of the TMS system and training on various types of analyzers and medical devices. I am currently Supervising 3 employees at this 420 bed Hospital. I perform a variety of routine tasks associated with the installation, maintenance, calibration and repair of a limited scope of biomedical equipment.
Responsibilities include:
* I work with the Facilities Engineering Dept in the installation, maintenance, and repair of biomedical equipment throughout the Hospital.
* I Plan and arrange Vendor repairs on medical Devices throughout the Hospital, also receive repaired such Devices from Vendors and perform an incoming Electrical Safety Test on all repaired and new Devices.
* I Consults with higher level authority for resolution of difficult issues.
* I Conducts departmental rounds with Department Managers to promote communication and to learn operations.
* Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
* Repairs, tests and calibrates equipment according to manufacturer’s recommendations and other established guidelines.
* Performs assigned duties in accordance with current policies and procedures, including equipment inspection, minor repairs and planned maintenance, all under the appropriate supervision.
* Assists in the ordering of parts and supplies necessary for the servicing of medical equipment.
* Completes assigned work in a timely manner.
* Prioritizes work load effectively.
* Willing to travel to implement, train or do preventive maintenance.
BMET I /Community Hospital of Hunting Park in Huntington Park,Ca 90255 and Coast Plaza Doctors Hospital in Norwalk,Ca 90650 2/2015 to 4/2017
I work for a third Party company which is Medygate LLC. The Company is located at 447 South Robertson Blvd #204,Beverly Hills Ca 90211.As a Biomedical Engineer, I maintain, repair and troubleshoot clinical equipment through the effective use of the TMS system and Management Plan of Medygate LLC program.
I perform a variety of routine tasks associated with the installation, maintenance, calibration and repair of a limited scope of biomedical equipment.
Responsibilities include:
* I work with the Facilities Engineering Dept in the installation, maintenance, and repair of biomedical equipment.
* Plan and arrange Vendor repairs on medical Devices, also receive repaired such Devices from Vendors and Electrical Safety Test on all incoming, repaired and new Devices.
* Consults with higher level authority for resolution of difficult issues.
* Conducts departmental rounds with customers to promote communication and learn operations.
* Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
* Repairs, tests and calibrates equipment according to manufacturer’s recommendations and other established guidelines.
* Performs assigned duties in accordance with current policies and procedures, including equipment inspection, minor repairs and planned maintenance, all under the appropriate supervision.
* Assists in the ordering of parts and supplies necessary for the servicing of medical equipment.
* Completes assigned work in a timely manner.
* Prioritizes work load effectively.
BMET I /Los Alamitos Medical Center and Placentia Linda Hospital 4/2017 to 2/2018
I am employed by a third Party company which is Medygate LLC. The Company is located at 447 South Robertson Blvd #204,Beverly Hills Ca 90211.As a Biomedical Engineer, I maintain, repair and troubleshoot clinical equipment through the effective use of the TMS system and Management Plan of Medygate LLC program.
I perform a variety of routine tasks associated with the installation, maintenance, calibration and repair of a limited scope of biomedical equipment.
Responsibilities include:
* I work with the Facilities Engineering Dept in the installation, maintenance, and repair of biomedical equipment.
* Plan and arrange Vendor repairs on medical Devices, also receive repaired such Devices from Vendors and Electrical Safety Test on all incoming, repaired and new Devices.
* Consults with higher level authority for resolution of difficult issues.
* Conducts departmental rounds with customers to promote communication and learn operations.
* Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
* Repairs, tests and calibrates equipment according to manufacturer’s recommendations and other established guidelines.
* Performs assigned duties in accordance with current policies and procedures, including equipment inspection, minor repairs and planned maintenance, all under the appropriate supervision.
* Assists in the ordering of parts and supplies necessary for the servicing of medical equipment.
* Completes assigned work in a timely manner.
* Prioritizes work load effectively.
BMET I /Community Hospital of Hunting Park in Huntington Park,Ca 90255 and Coast Plaza Doctors Hospital in Norwalk,Ca 90650 2/2015 to 4/2017
I work for a third Party company which is Medygate LLC. The Company is located at 447 South Robertson Blvd #204,Beverly Hills Ca 90211.As a Biomedical Engineer, I maintain, repair and troubleshoot clinical equipment through the effective use of the TMS system and Management Plan of Medygate LLC program.
I perform a variety of routine tasks associated with the installation, maintenance, calibration and repair of a limited scope of biomedical equipment.
Responsibilities include:
* I work with the Facilities Engineering Dept in the installation, maintenance, and repair of biomedical equipment.
* Plan and arrange Vendor repairs on medical Devices, also receive repaired such Devices from Vendors and Electrical Safety Test on all incoming, repaired and new Devices.
* Consults with higher level authority for resolution of difficult issues.
* Conducts departmental rounds with customers to promote communication and learn operations.
* Demonstrates exceptional customer service and interacts effectively with physicians, patients, residents, visitors, staff and the broader health care community.
* Repairs, tests and calibrates equipment according to manufacturer’s recommendations and other established guidelines.
* Performs assigned duties in accordance with current policies and procedures, including equipment inspection, minor repairs and planned maintenance, all under the appropriate supervision.
* Assists in the ordering of parts and supplies necessary for the servicing of medical equipment.
* Completes assigned work in a timely manner.
* Prioritizes work load effectively.
EXPERIENCE
Biomedical Tech at Kaiser Permanente/Woodland Hills,Ca 7/2014-10/2014
Under general Supervision from the Lead Nabil Odeh,I provided documents from preventive maintenance and corrective maintenance and trouble shooting on a variety of mechanical and electronic equipment throughout the Hospital.
Performed,documented and assembled biomedical equipment as well as tested new medical equiptment and assigned aware points and EIN #s to new medical devices.
Responded to Work orders throughout the Hospital per Departments in order to repair and maintain the highest quality of each medical device.
Interacted w/other personnel, Kaiser Personnel and the public to maintain cooperative relations.
Delivered medical devices throughout Kaiser facilities such as Hill Road, Camarillo,Oxnard and ventura to ensure that replacement parts and equipment minimize disruption to patient care.
I have worked on medical devices such as Defibrillators,infusion pumps/pc,irrigation pumps,feeder pumps,vital sign monitors,patient monitors,electro-surgical units,light sources,blanket warmers,kangaroo pumps,thermometers,sequential compression devices,NIBP machines as well as Blood Bank devices such as freezers,refrigerators,centrifuges and agitators.
Biomed Tech/Volunteer at West Anaheim Medical Center,Anaheim,Ca Jan,2014-July,2014
Under supervision from the Lead Andy Armenta,I documented and inputted all PMs and corrective maintenance into the Data system for proper inventory.
Made rounds throughout the Hospital in ICU,CCU,ER and Blood Bank and the other floors to ensure that all medical devices that needed to be fixed or repaired were picked up and checked.
Conducted electrical safety checks on new and old equipment that was sent out to vendors for repairs.
Did monthly PMs on all medical devices which also included Blood Banks.
Adhered to Hospital policies and safety policies.
Hands on training in repair,PMs,corrective maintenance,troubleshoot and fixing of medical devices,such as Defibrillators,infusion pumps,Laboratory equipment,SCD,patient monitors,ESUs,blanket warmers
Provided Technical support on new and replacement parts.
Production Planner at Chromalloy Inc. Gardena,Ca(F.A.A.repair station) Oct,1999-May,2013
Management,Planning & scheduling of products to ensure on-time delivery.
Supervised daily.monthly & year- end inventory counts & movement of parts.
Lead estimation and log production rate to ensure efficiency.
Maintained accurate records,worked with other planners,engineers,supervisors and customer support to establish a cohesive/interchangeable team.
Inspector for 2 years where I Inspected turbine engines and tested PC boards with test equipment to ensure current and voltage were constant and resistors were good.Promoted after 2 years to Planner. These are a few of the Medical Devices that I have troubleshooted or repaired.
Pumps: by B Braaun Outlook 100 series, Alaris Gold series,8015 PC,8100 Pump,PCA 8120, ETCO2 8300, Defibrilators: Zoll M & R Series, Medtronic Lifepak 12,15,20,ECG Portable: GE Mac 5500 HD,Mortar ELI 350, Sequential Compression Device:, Sterilmed, Huntleigh. Telemetry System: Mindray DPM 100, Mindray Panarama 608, Philips M2601A, Patient Monitors: Mindray DPM 4,5,6 passport 8, Philips MP 40,50,60,70 ESU Units: Valley Lab, Conmed 2450,5000 Vital Sign Monitors: GE Procare V100,V150, Mindray accutorr 3,5,7. Welch Allyn Spot vital, 300 series Aspirators: Gomco, Scorr Feeding Pumps: Covidien Kangaroo, B Braun 3M Bair Hugger warmers: Models 505,775,875 Blood Warmers: Ranger 3M 245 Series Centrifuges: Beckman Coulter,Thermo Fisher,LW Scientific,Unico,Sorvall .
Contact this candidate