CSILLA MUHL, J.D.

*** *. *** **., ******, WA **403 253-***-**** ac5ee8@r.postjobfree.com

PROFESSIONAL SUMMARY

Mission-driven strategic thinker and innovative problem solver. Eight years experience in healthcare field with four years management at largest nonprofit community health center in Washington. Eighteen years as legal counsel litigating complex, high-conflict cases. Transformational leader who is energetic, organized, analytical and decisive. Committed to assist organizations develop strategies to achieve short and long-term success, working with diverse populations.

SKILL HIGHLIGHTS

Management & Human Resources

Effective Interpersonal & Presentation Skills

Risk Analysis & Conflict Resolution

Sound Decision Making & Prioritizing

Collaboration & Team Building

Personal & Professional Integrity

Critical Thinking & Independent Judgment

Strong Customer Service Focus

WORK HISTORY

SEA MAR COMMUNITY HEALTH CENTER, Lacey, WA

12/2013 – 9/2017

Regional Manager

Oversaw daily operations of Lacey Medical/Dental/Behavioral Health clinics and the Thurston County Walk-In clinic. Ambulatory care included family practice, urgent care, procedures, retina screening, laboratory, x-ray, nursing, integration specialist and referral coordination.

Ensured regulatory compliance, accreditation standards, productivity, development and execution of strategic goals and process improvement.

Risk management analysis and monitoring to mitigate staff and patient harm. Leader of the Quality Improvement Program, Staff Meetings and the Health & Safety Committee.

Implemented process improvement and new organizational-wide practices, i.e. HEDIS & Meaningful Use quality measures to optimize excellent patient care and customer service.

Facilitated clinic accreditation by The Joint Commission and recognition as level 3 Patient Centered Medical Home by NCQA on first submission.

Successfully managed ancillary programs: expenses and financial viability, insurance denial rates below 3%, timely and accurate submission of patient encounters, management reports, contract compliance and clinic collections.

Improved operations at each facility by hiring, mentoring and retaining high caliber performers, including clinical providers and support staff. Patient access and productivity above 95%.

Investigated, facilitated and negotiated sensitive matters such as patient grievances and Union disputes. Resolved all complaints successfully at clinic level.

Leadership through strong communication and dynamic presentation/facilitation skills. Recruited to train and mentor managers at sister clinics.

Synchronized patients' care across the continuum to achieve best health outcomes.

Collaborated with all levels of staff, leadership, other healthcare departments and community to drive improved business results through effective people strategies.

DAVIES PEARSON, P.C., Tacoma, WA

10/2006 – 12/2012

Contract Partner

Started out as an Associate from 1996-97. Recruited to return to firm 10 years later in 2006 as Contract Partner. Developed book of business in family law and managed 30+ cases in active litigation. Analyzed medical records and drafted comprehensive demand letters.

Consistent leader among peers in receipts, with approximate 95% collection rate.

Obtained successful results in weekly court hearings and numerous complex trials.

Experienced in Arbitration, Mediation and Collaborative Law.

EISENHOWER & CARLSON, PLLC, Tacoma, WA

7/2001 – 10/2006

Associate Attorney

Litigation attorney in areas of business law, estate planning, family law, employment law, personal injury & felony defense. Extensive pretrial and trial experience.

MEYERS & GORMLY, Tacoma, WA

5/1999 – 07/2001

Associate Attorney

General practice litigation attorney. Prepared all legal pleadings, motions and demand letters.

LAW OFFICES OF TERRY E. LUMSDEN, Tacoma, WA

3/1997 – 5/1999

Associate Attorney

Managed and monitored over 100 litigation files, i.e. class action and wrongful death cases.

Organized computer database, created forms for personal injury & complex litigation practice.

HARBORVIEW MEDICAL CENTER, Seattle, WA

1990 – 1991

Hospital Coordinator

Independently managed 9-floor trauma center by admitting all patients on night shift.

Transcribed physicians’ orders. Filled pharmacy, dietary, and laboratory orders.

NORTHWEST HOSPITAL, Seattle, WA

6/1987 – 6/1991

Emergency Room Admit Clerk

ER triage and admitted hospital patients. Handled high volume switchboard.

EDUCATION

JURIS DOCTOR OF LAW, Southern Illinois University School of Law 1994

Honors: Top 33%

Law Review, Journal of Legal Medicine: Comment, RU-486: Legal & Policy Issues

Confronting the Food and Drug Administration, 14 J.LEGAL MED. 319 (June 1993).

Law & Medicine Society, Vice President.

BACHELOR OF SCIENCE, PSYCHOLOGY, University of Washington 1990

MEMBERSHIPS

WA State Bar Association

Hilltop Artists (past Board Member)

Collaborative Law Professionals of Pierce County

Regional Healthcare Preparedness Coalition, Region 3

Junior League of Tacoma (Sustainer)

Thurston County Safety Net Council

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