Manager
Resume:
TOM DIEGO
***** ***** ******* **. **********, Fl. 33449
**********@*****.***
EXECUTIVE SUMMARY
Process driven results-oriented manager with extensive experience in all aspects of supply chain logistics. Proven areas of expertise include defining business objectives, demand planning and data management expert, advance knowledge of continuous improvement principles, excellent leadership communication, problem solving, analytical, prioritization and multi-tasking skills, defensive driving & OSHA safety trainer and sales driven, while ensuring ongoing profitability by managing Profits and Loss (P&L).
EXPERIENCE
NKM TRANS. / FEDEX INDEPENDENT CONTRACTOR – VP OF OPERATIONS (2016 – Present)
On 12/27/2016 NKM Transportation, Inc. took over a failing contractor business in Jacksonville, Florida. Over the next 12 months, I stabilized the business and increased service levels to 99.7% by being personally responsible for:
All new hire and administrative paperwork, purchase orders, payroll process, maintenance of 35 trucks and training of 30+ drivers to meet our contractual obligations with FedEx, Occupational Safety and Health Administration (OSHA), Department of Transportation (DOT) and Federal Motor Compliance Safety Administration (FMCSA).
oTraining consisted of Smith System defensive driving techniques, UPS Safe Work Methods and equipment Pre/Post trips.
Responsible for holding drivers accountable for service efficiencies through newly developed KPI’s (Key Performance Indicators).
Responsible for demand planning and forecasting growth through analyzing historical volume trends, while adding warehouse staffing to ensure packages are loaded sequentially to enable our drivers to deliver packages in the most effective manner based on proper mapping, routing and business delivery and pickup time requirements.
Awarded a Primary Service Area (PSA) by FedEx for improved service levels. This recognition allowed the purchase of additional delivery service areas, which grew the business from $700,000 to $1.5mil a year.
oResponsible for P&L and maintained labor cost to within 50%, fuel cost within 12% and maintenance cost within 5.5% of revenues, while increasing profits to 18-20% a month.
ALFA-GAMMA SEAFOOD GROUP – OPERATIONS WAREHOUSE MANAGER (2015 – 2016)
Hired to manage all supply chain and quality assurance opportunities in an 85K sq.ft. warehouse facility where containers of frozen seafood products and fresh fish from their South American plants are processed for distribution throughout the US.
Alfa-Gamma’s supply chain operations were streamlined to just 65 associates including qualified Commercial Driver’s Licence (CDL) class A drivers that all used HACCP (Hazard Analysis Critical Control Point) Quality and Inventory Control processes to handle up to 150,000 pounds of fillets, loins and steaks per day in their state of the art temperature-controlled processing facility.
Responsibilities included capturing data, documenting procedures, analysing and developing recommendations for solutions to their inbound logistics, transportation, quality assurance and distribution activities, while documenting expectations, establishing KPI’s and accountability training of their management personnel.
oThese processes improved internal and external customer service, quality levels and gained efficiencies that achieved a 10% reduction in distribution and processing handling costs.
NUCO2 / PRAXAIR – PROCESS ENGINEER & SAFETY DISTRICT MANAGER (2013 – 2015)
Hired as Safety District Manager (SDM) and promoted to a Process Engineer.
As a SDM, I was responsible for auditing distribution facilities for safe handling, storage and quality assurance practices.
As a SDM, I increased companywide Safety and Operational efficiencies by improving written warehouse and quality assurance policies and procedures that were recognized through a DMAIC (Define, Measure, Analyze, Improve, Control) process.
As Process Engineer, I worked directly with Dept. Head Managers to define and map process improvement opportunities that optimized departmental and operational cost.
Certified as Smith System Trainer and responsible for training new and existing company drivers on DOT requirements, CO2 safe work methods and Space & Visibility Defensive Driving techniques.
HERMANN SERVICES (3PL) – GM AND V.P. OF OPERATIONS (2010 – 2013)
Hired as General Manager and promoted to V.P. of Houston Operations.
Restructured an inefficient 500K sq.ft. warehouse facility that was incurring significant financial losses. The initial task included restructuring the warehouse layout, implementing new safety, shipping, receiving, purchasing, housekeeping and inventory control processes and procedures to manage over 20K SKU’s.
Installed KPI standards to hold 75+ associates, drivers and management accountable while tracking and improving customer relationships. After improving operational efficiencies and establishing measurable customer service numbers, I renegotiated new customer rates. These changes directly contributed to a profitable entity that resulted in my promotion to VP of Houston Operations.
As V.P. of Houston Operations, I consolidated the Warehouse operations with our Transportation facility to provide better service to our existing customers, which significantly improved overall financial profitability.
NETWORK LOGISTIC SOLUTIONS / NFI (3PL) – GENERAL MANAGER (2004 – 2010)
Managed Georgia Pacific Corporation (Koch) facility for National Freight Industries (3PL) totaling 750K sq. ft. with 8 direct reports and over 150 indirect reports. In addition, managed a 350K sq. ft. facility as overflow space for finished goods and roll stock merchandise. While the company was privately owned, I reported directly to the President of Network Logistics Solutions (3PL).
Managed business through KPI’s and demand planning that tracked OSHA requirements, Inventory levels of over 20K SKU’s, Bay Accuracy, Overage, Shortages, Damages, On-Time and Complete, Labor Management System (LMS) efficiencies, and productivity.
Developed and managed a time study labor tracking system LMS, which assisted with demand planning, forecasting and tracking of all direct and indirect performance metrics though a Red Prairie WMS system.
In addition, managed Georgia Pacific Pulp operations within their Papermill and Material Requirement Planning (MRP) through and ISO 9001 Quality Management System (QMS).
AMWARE DIST. WHSE (3PL) – REG. MANAGER and V.P of Operations (2001 – 2004)
Regional operational, demand planning, analysis, purchasing and $3.5M P&L annually responsibilities, reporting directly to the President, managing four operations: (1) a 417K sq. ft. facility in Atlanta, GA., with 24 different accounts; (2) a 100K sq. ft. facility in Forest Park, GA., with the Hankook Tires account; (3) a 116K sq. ft. facility in Tampa, FL., with the Coca-Cola Company; and (4) 15 CDL drivers in Lakeland, FL., with a fleet of 26 trailers managing the distribution needs of Weyerhaeuser Corporation.
oOther major accounts managed included: Georgia Pacific roll-stock material, Sara Lee dry products, United Parcel Service packaging materials, IP & Schwarz Paper and Sears products.
Collaborated with the Sales and Marketing departments to increase Amware’s customer base, which contributed to over $1.5M in new business annual revenues.
Responsible for all the demand planning and forecasting analysis of over 100K SKU’s, material handling equipment’s, purchasing, supplies, space utilization, labor and operational costs.
EXEL LOGISTICS (3PL) – GENERAL MANAGER (1999 – 2001)
Managed two Kellogg’s Corporation facilities for Exel Logistics (3PL) that totaled 750K sq. ft. with 9 direct reports and over 125 indirect reports.
Managed all facets of the P&L and responsible for a monthly expense budget of $4.5M a year, which included purchasing, demand planning and forecasting all operational needs.
Managed a 24/7 operation that shipped and received over 150K cases daily and over 20K SKU’s, while meeting quality standards and KPI’s that exceeded expectations through a Six Sigma Lean process.
FOREIGN LANGUAGE - Fluent in Spanish
EDUCATION
Kennedy-Western University, Cheyenne, Wyoming
Degree: Bachelor of Science; Business Administration, Completed April 2005
Miami Dade Community College, Miami, Florida
Degree: Associate of Art; Business Administration, Completed August 1984
PROFESSIONAL DEVELOPMENT/AFFILIATIONS
Smith System Certified Defensive Driver Trainer
DOT Driver Compliance Qualified with TWIC card
Acceptable CSA Score from FMCSA
Strong problem solving and analytical skills
Ability to multi-task while handling demanding situations
Excellent motivational and accountability skills
Strategic, Operational & Financial planning expert
Lean Six Sigma & ISO 9000 knowledge base
6+ years of MRP and Purchasing experience
DMAIC problem solving ability
HACCP trained and Quality Assurance experience
Extensive Inventory Management experience
Demand Planning and Forecasting experts
Safe Work Methods Certification (UPS People Workshop)
UPS Supervisor Leadership School training
UPS Union Labor Contract experience
UPS Management by Commitment Certified
UPS Southeast Region Package Driver Training
COMPUTER SOFTWARE SKILLS
Microsoft Word, Excel, Outlook, Visio, and Power Point expert
Labor Management System (LMS) Red Prairie
Warehouse Management System (WMS), Accuplus, AS400, Omni, EDI, SAP
Paychex, ADP, Qualcomm, Trucks tracking system
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