front desknd administration

Sandeep Shrestha

Tel: +971*********(Mobile)

Email: ***********@*****.***

Objective To seek a responsible position within a progressive reputed organization in order to utilize my confidence, administrative qualities and extensive knowledge to the enhancement & success of the organization as well as growth of my career to the optimum level. Dedicated Supervisor with excellent issue and conflict resolution skills and more than 2 years of experience. Bilingual and knowledgeable in promoting outstanding guest satisfaction. Seeking a new position with a company in Dubai.

Personal

Profile

Highly focussed and possess excellent analytical, conceptual and performance oriented abilities

Building profitable and strategic relationship with companies and customers

Outstanding communication, presentation, negotiation and sales-closing skills

Proven ability to train, develop and maintain a team of professionals

Proficiency in the usage of Computer software

Active team player and have excellent interpersonal relations

Professional

Experience

Job profile:

Rendering good customer service such as speed, convenience and value.

Handled all employee scheduling so that the restaurant was properly staffed for every shift.

Efficiently addressed customer issues to ensure quick and successful resolution.

Delivered excellent customer service by greeting and assisting each customer.

Maintained daily record of all transactions.

Meeting the customer expectation by giving extended service.

Attending Customers Complaints and solving Complaints with Customer Satisfaction.

Fuel Ordering for Forecourt and ordering stock for the C-Store.

Maintaining daily book keeping and records.

C-Store and Forecourt Staff Supervision.

Preparing Staff roster, time sheets and personal records as required.

Conducting Inventory and entering purchase and return invoices.

Instructing and Directing staffs as a team leader.

Making Shift Hand Over Sheet, Prepare Daily, Weekly and Monthly Reports.

Sending the Reports as Daily average Sales, Tank Dip Reconciliation, Actual Vs Budget Report to Area In Charge

Maintaining all the necessary document related to the store operation

Depositing Cash and Handling the store according to the company policy and standards

Direct interaction with customer.

Job profile:

Billing

Making all the entry of payment received or not by the clients

Preparing the statements if required by the clients.

Drafting letters according to the instruction of the superior

Keeping the files and accounts in order

Documenting the important correspondence, letters and invoices.

Academic/

Professional

Qualification

+2,Higher Secondary from Pestleweed College,dehradoon,India.(2001)

BBM,Garden City University, Bengaluru, KA, India (Graduate in Marketing)(2007)

Coursework in Business and Management

Doing the external courses for the graduations

MS Office 98(Word, Excel & PowerPoint) and PageMaker

Others Training

From Nadia Training Institute

Secretarial course

Member,AlumniAssociation

Member, Small Business Association (2008 - present)

Effective Telephone Communication Skills

Language

Skills

English, Hindi and Nepali

Personal Date of Birth: 14.09.1983

Details Nationality: Nepalease

Marital status: Married

* * * * *

Contact this candidate